"Disc burner or software not found" error.

Basically despite the fact that my burner is listed under "advanced" preferences and I can burn using any other program, I get "Disc burner or software not found" error on my iTunes 5.

Any suggestions, I really want to solve this problem.
Thanks

This is CD diagnostics:

Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
iTunes 5.0.0.35
CD Driver 2.0.4.3
CD Driver DLL 2.0.3.2
LowerFilters: PxHelp20 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.0.4.3),
Video Driver: Mobile Intel(R) 915GM/GMS,910GML Express Chipset Family\Intel(R) 915GM/GMS,910GML Express Chipset

FlashMedia\MSorMSProDevice, Bus Type SSA
IDE\DiskFUJITSU MHV2080AT______________________00000096, Bus Type ATA, Bus Address [0,0]
IDE\CdRomPIONEER DVD-RW__DVR-K15_________________1.00___, Bus Type ATA, Bus Address [1,0]
Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.

Current user is administrator.

F: PIONEER DVD-RW DVR-K15, Rev 1.00
Audio CD in drive.
Found 16 songs on CD, playing time 41:35 on Audio CD.
Track 1, start time 00:02:32
Track 2, start time 02:32:45
Track 3, start time 04:17:67
Track 4, start time 07:24:55
Track 5, start time 10:41:60
Track 6, start time 13:10:40
Track 7, start time 15:25:50
Track 8, start time 17:53:52
Track 9, start time 20:24:67
Track 10, start time 23:38:42
Track 11, start time 26:48:70
Track 12, start time 31:45:67
Track 13, start time 33:57:72
Track 14, start time 36:23:32
Track 15, start time 37:26:00
Track 16, start time 40:45:65
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 4 10 16 20 24.
The drive CDRW speeds are: 4.
The drive DVDR speeds are: 4.
The drive DVDRW speeds are: 4.

Posted on Sep 10, 2005 7:56 PM

73 replies

Sep 13, 2005 10:08 AM in response to Michael1950

Same problem, same situation after upgrading and same Plextor 716A burner as another poster. Drive firmware upgrades do not solve this problem (which is obviously an iTunes issue).
A cautionary note: some people trying to revert to 4.9 may not be able to read their music libraries. This is what happened to me, at least.
Looking forward to hearing about a genuine fix/patch...

Erling

Level 1

15 points

Sep 13, 2005 11:38 AM in response to Michael1950

I'm pretty sure I've located what's causing this "Disc burner or software not found" error. Looks like it will be up to Apple to fix it though.

As you've all seen it's possible to run CD diagnostic and see track numbers FW version, speed etc.
However, it's not possible to view the disc burner when choosing "Settings", "Advanced" and "Burn" (I've got a Norwegian version so I'm not sure if the commands are spelled correct).
Despite my NEC ND-3540A was working fine under iTunes 4.9 it's not working under iTunes 5.0.
I decided trying to swap over to my old NEC ND-1300A DVD burner and guess what... my iTunes 5.0 works just fine and I'm able to burn my files.

The conclusion, the way I see it, must be that the list of compatible disc burners in the iTunes 5.0 is OLDER/less up-to-date than the list Apple used when releasing the 4.9 version.
Does this make sense to you?

Sep 14, 2005 6:38 AM in response to Michael1950

Another user with the same problem. Worked perfectly in 4.9, now I can't burn. It's very frustrating. I hope Apple provides a fix soon, or someone finds a workaround.

BTW I have a Pioneer DV-109

Sep 14, 2005 11:35 AM in response to Michael1950

I have the same problem with my NEC ND-3520A.

SeeYa

Level 1

19 points

Sep 14, 2005 12:26 PM in response to Tim Fitzpatrick

And me with my NEC ND-3540A.

Sep 14, 2005 7:14 PM in response to Michael1950

I am having the same problem. I also have a NEC 3520a.

Sep 15, 2005 5:54 AM in response to Michael1950

Same problem here:

Microsoft Windows Server 2003 family, Professional Service Pack 1 (Build 3790)
iTunes 5.0.0.35
Driver CD 2.0.4.3
DLL Driver CD 2.0.3.2
UpperFilters: GEARAspiWDM (2.0.4.3),
Driver video: RADEON X800 Series \RADEON X800 Series

IDE\DiskWDC WD740GD-00FLA0_____________________21.08U21, Bus Type ATA, Bus Address [0,0]
IDE\CdRomLITE-ON DVDRW_SOHW-1633S________________BS0K___, Bus Type ATA, Bus Address [0,0]
Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.

Current user is administrator.

F: LITE-ON DVDRW SOHW-1633S

Sep 15, 2005 7:49 AM in response to Erling

Yes, it makes sense. I have a Plextor PX-716SA which does not burn but when I hooked a SONY USB, it burns perfectly. When I run CD Diagnostics, it does not see my drive, I get "ASPI32 running"...after all the version info.

I really wish they would come up with a fix. AppleCare is not helping at all. One tech told me they don't do iTunes technical support over the phone...is that true??

SeeYa

Level 1

19 points

Sep 15, 2005 7:50 AM in response to Erling

Erling may be right. I asked a friend with a NEC 3520 to try, and he can burn. BUT...he is still at firmware version 1.04. I noticed another post where the diagnostics were posted and their 3520 was at 3.05. So maybe those of us with newer burners and firmware are screwed right now.

Sep 15, 2005 9:22 AM in response to Michael1950

My Burner is a NEC 3540A under Windows XP SP2. I have the same problem.

I deinstalled iTunes 5.0 and installed 4.9 again. I had to copy back the files in the \iTunes\Previous iTunes Libraries\

The 4.9-Version now runs correctly.

Sep 15, 2005 3:33 PM in response to Michael1950

I've got the NEC 3520a too. But i noticed that iTunes still listed a sony burner i had in before i replaced it with the NEC. So in the advanced buring tab it says the sony is the only drive available for burning. It must be some code to import previous options into the new version that is also killing the burning process?? I do know one thing though, a fix would be nice.

Henryk

Level 1

9 points

Sep 15, 2005 4:36 PM in response to chemicalRXN

I have a NEC ND-3540A and have been experiencing the same issue. Have fixed using following:

browse to this folder
C:\program files\iTunes\CD Configuration\gcdroem.cfg

Open with Notepad (or similar)
search for a line containing all the NEC drives e.g. ND-3500A
insert another line but now using your drive i.e. ND-3540A

Close the editor and save.

Now iTunes should see your drive in the edit/prefs/advanced/burn tab.

I guess V5 was not complete enough to contain all latest NEC drives. I thibk this will work for all missing drives, just find your manufacturer in this congfig file and insert your drive type. Then iTunes will load the generic drive info for burning.

Good luck...!

Sep 15, 2005 6:53 PM in response to Henryk

Wow! That did the trick 🙂 Thank you so much for the fix.

Sep 16, 2005 12:07 AM in response to Henryk

OMG thx that is awesome henryk!
I looked in those files thiking it was just some install crap.
I didn't think to try adding my device name to the list!
By the way, i think you may need to add it to the section headed by [autodetect] section too (in the lower part of the file) if your drive is via usb. That is the only place i found my usb cdrw that i was using. Good luck and thx!

Sep 16, 2005 3:35 AM in response to Michael1950

Your fix worked perfectly. Have been tearing my hair out for a few days... So a HUGE thanks...

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"Disc burner or software not found" error.