Exchange ActiveSync -- Calendars sync, Contacts sync, Mail does NOT

what data plan did you get? I am in line at the att store and the guy is ting to use activesync I must have the business data plan? Anyone know if this is true? Anyone tried without business data plan yet? Previous discussions said you would not need the business data plan???

that is what I thought as well... But the guy here is saying you must have the business data plan or the functionality simply will not work. I am an exchange admin myself and understand the SSL is just a port. I am just wondering if they somehow have a way to disable activesync setup with the mail client. Can anyone verify activesync works without business data plan?

I am experiencing the same issue. All Exchange features appear to work properly (calendar, contacts, outgoing mail, global address list) except for incoming mail. If anyone discovers the solution, please post for the group so we all can benefit from it.

Same issue for me... Been on hold with Apple/ATT for over 2 hours today so far, and no one can tell me if I need the enterprise rate plan. My assumption is that to use direct push, you will need the enterprise rate plan. I'm also an exchange admin, and I know my network is setup correctly for it. I have over 100 mobile 6.1 phones working fine, my old HTC 8525 was syncing fine... Stupid Iphone won't. This is highway robbery if you have to pay the extra $15 a month for this feature.. TOTAL BS

An enterprise data plan is not needed. I have seen it Exchange push (activesync) work without having to pay the extra $$$.

I had a similar problem when placing my exchange server info in- it did not seem to 'take' my password no many time i would enter it. What I did was down load this:
http://www.apple.com/support/downloads/iphoneconfigurationutility10formacosx.htm l
this tool allowed me to set up all the info and then just email it to your phone and the phone does the rest. it also has a logging feature that makes the phone less 'crappy' and easy to diagnose.
cheers-

I did not need a business plan, and got in fine to my works exchange server. All you need is the server webmail address 'webmail.company.com' your domain/username and password.
-cheers

You DO NOT need the enterprise rate plan to get your phone working with exchange. It's a plan for business customers, which is a nice ploy to screw companies into another $15. HOWEVER, if you are just a normal user with the regular $30 plan, IT WILL STILL WORK! My friend was able to sync his iPhone perfectly with his company's extensive exchange network, with his personal plan. So, I REPEAT, you DO NOT NEED THE ENTERPRISE PLAN IF YOU'RE A NON-CORPORATE USER.

Same issue...As i don't have a Mac, I could not test the utility mentioned in the previous post.

Did anyone get this working under Windows XP/Vista ?

Bart

Are you all making sure that you're entering your information in correctly?

Meaning, if you e-mail address is person@company.com, and your login is company/person, and your web access is mail.company.com/owa, follow these:

E-Mail: person@company.com
Username: company/person
Password: (your password)

If it then prompts you for a server, enter: mail.company.com

Once you get past that, if you're all configured, but not retreiving e-mail, maybe my other post will be helpful to you: http://discussions.apple.com/thread.jspa?threadID=1600230&tstart=0.

I have been fighting this for almost 48 hours. My exchange account info is 100% correct, verified by our IT admin and my colleague who has been successful. Our admin also confirmed twice, that my account on the exchange server is definitely enabled for Activesync (usually NOT enabled, so you should confirm with your IT).

On the iPhone I input the basic account info. Be advised the format above does NOT work for all companies. For example, my usual webmail access is owa.company.net; on the iphone it is owa5.company.net. The user name is domain\username; not company/username. So be careful and do exactly as your exchange admin advises.

In my case, my info immediately validates, the folder structure downloads, the contacts download, I can send mail, but I can never receive mail and get the same error as noted above.

The data plan is confusing; my colleague is using the first iphone with 2.0 software; he configured and it worked immediately. I bought the 3G, and it has only errored as described. Same exact exchange email. He does not have the business data plan. I did not either.

So, I upgraded to business for $15 more. 10 hours later, no difference. I suspect the personal data will work if someone can figure out what's causing this failure.

Message was edited by: Mac KLM

Message was edited by: Mac KLM

Message was edited by: Mac KLM

Thanks. It now works. The error I made was I entered domain/username instead of domain\username....

I hope this solution also works for some of the others here...

cheers, Bart

I've tried all of the suggestions given here in turn. I have verified all of the information for my Exchange Server (I previously had a Treo with ActiveSync that worked 100% correctly with this info), and I tried switching to a forward slash from a back slash. No dice. This is becoming very frustrating. My next (and probably futile) option is contacting support directly for assistance.