Exchange ActiveSync -- Calendars sync, Contacts sync, Mail does NOT

Some research may point to the Exchange Account setting on the iPhone only working with Exchange 2007, not 2003. Can anyone who is having the exact problem in the title of this thread verify this?

David,

I have exactly these symptoms. To recap:

Contacts sync
Calendar items sync
Mailbox structure synced on first sync
Mail Inbox partially synced on my first sync, but now wil not sync my Inbox
Error message when trying to download mail (following "connecting" message) is:

Cannot Get Mail
The connection to the server failed

Just to try things I have now discovered that:

- my sent items is capable of a fresh sync

"Days to sync" is set to one month.
The same thing happens in push, fetch or manual.

I tried Apple's suggestion of removing the domain from the my login Domain\User statement (support.apple.com/kb/TS1693), and the credentials still work, but no better.

Has anyone got closer to discovering what is going on?

Thank you!


Nigel.

manage an Exchang 2007 server. I also have plenty of windows mobile devices working perfectly.

I am having the same issue, calendar, contacts all push fine.

Email does NOT push to the phone over Edge/3G. Only if you open the mail app will it go and fetch it. Ridiculous.

There is nothing wrong with Exchang or the Setup I have on the iPhone.

This has to be a purely iPhone buggy problem

I called support and after 1 hour hung up. I talked to some low level person who kept going to talk to a "specialist". Which, if they run Exchange servers, would know what I am talking about.

The only way this gets soved is make them escalate it up to development.

Lastly, a regular data plan should work..if they are charging an extra $15 for htis to work, they are f&*ing insane and will be getting their 2 iPhones back and cancelled plans...for a refund.

Update this thread if you fina anything guys..thanks.

Message was edited by: techlogik

Hi Techlogic,

Just to clarify please can you confirm that you do get all your mail on your iPhone if you open the mail app on the iPhone, but the push doesn't work?

My situation is different: mail only seems to do one (incomplete?) sync per folder, and then will not add new items.

Nigel.

Yes, I get my mail if I open the application. It just won't receive the Push mail and notify me.

I tested if Activesync and Push are working, works for calendar/contacts fine.

I also did a "Wipe" on my device through OWA 2007, and sure enough, within seconds it rebooted it and wiped the device.

So, I know push for everything but Mail is working.

Not sure what you are describing by incomplete sync.

Hi folks,

Had the exact same problem with a Clients new iPhone. Set it up with Exchange Direct Push. Everything appeared to be perfect, all folders sync'd. Then a couple of days later the Inbox stopped updating and started to receive the 'Cannot Get Mail. The connection to the server failed' error message. All other folders synchronised ok, Calendar, Contacts, Sent Items etc and the user could send email without problems.

To fix it, I created a new folder called 'Inbox Temp' and moved all the users email from the Inbox to the new folder. It worked! Inbox started to sync again as new mail arrived. So it looks it may have either been a dodgy email in their Inbox or the volume of emails (~2750) in the Inbox was causing some problems with the iPhone or ActiveSync.

Report back if this helps anyone else...

It works! After going bananas trying to get the right setup info (IT department solidly entrenched in M$ wasn't sure what would work with an iPhone), I tried the info from miketymikey... works like a charm now.

At least I now have my work calendar on the iPhone. This is a good interim step until the issues are worked out as far as sync between Outlook and MobileMe, which is where I really want to be, so that I have a truly integrated calendar.

After fighting with this since Thursday evening, I finally got it to work by following this suggestion. As soon as I got my inbox down under 500 messages, everything showed up on my iPhone as expected. Finally!

PROBLEM SOLVED for me!

Verified all credentials (for the 10th time) and there was no issue with server name, domain\username, password, SSL enabled, exchange server activesync enabled, etc.

Checked with our hosting service (Intermedia) and there was no problem.

Checked with AT&T (and no matter what those yahoos tell you or anyone else, you can use your personal $30 data plan), no problem.

Confirmed the inbox was 'clean' in regards to corrupt or strange messages, so that wasn't the problem.

It apparently was related to some of the comments above on number of messages over time... I have on average 2,500 emails in inbox, and another 2,000-3,000 across contacts, sent items, etc. for over 5,000 items (and this is after a recent cleanup).

Go into Settings>Mailbox, Contacts, Calendar and select the exchange account.
Confirm all appropriate items are ON (mail, contacts, calendar) and then switch 'Mail Days to Sync' to NO LIMIT.

Voila, it is working like a charm. But beware, the performance has taken a hit trying to sync this monster exchange account. Hope this helps!

I believe we use Outlook 2003.

I can't get my phone to verify or sync. It keeps saying verification failed.

bumber!

our server name is SRV-COLO-campany name.int, does anyone else have a company server name that is similar?

If also tried my domain/username, domain\username, only username, I've also tried several other variations of our server name then all the different username configurations.

Sometimes it takes a really long time to kick back out as failed, and sometimes instantaneous. I'm not docking with any work PC's, I have only tried this through home and work wifi networks.

Interesting. So maybe this just affects Exchange accounts with a large number of messages in them. Mine has (ridiculously) 14,000 in my inbox alone.

For me it is now working intermittently - 2 syncs today in 16 hours of usage.

Does anyone have these mail sync problems and have a small number of mails in their Exchange account?


Nigel.

After almost 1 week of sheer frustrations, I have been unable to connect my Iphone 3G to my exchange server at work.

I have tried probably every method discussed here, including restoring my iphone 3G several times. My issue has been elevated all the way up to apple engineering, and still no solution.

It appears that the issue is that I cannot connect because my company is using Exchange server 2003 with SP1.

I can connect any Windows Smartphone or Pocket PC and it will sync in what seems seconds….very fast. I have used windows phones connected to our server for more than 4 years, never an issue.

My company has the attitude of we “We don’t want you to connect, you are lucky to be able to use active sync on windows phones!!” So their change is not probable.

Has anyone found a way to connect Iphone 3G to an Exchange Server 2003, SP1?

I have exactly same scenario. One week into it and no success. Need a working solution for Exchange 2003 SP1.

There is supposedly a way through RPC, but i do not know how to set up the iphone for this.

Other than that, i do not see a way.

I have even applied security certificates on Iphone, but no luck.

OK, here is my information from Outlook OMA.

=============================================
Outlook(R) Mobile Access
Copyright (C) 2001-2003, Microsoft Corp. All rights reserved.

Ok

Outlook(R) Mobile Access Server: EDCOWA02
Outlook(R) Mobile Access Server, Microsoft(R) Exchange: 6.5.7226.0
Outlook(R) Mobile Access Server, Microsoft(R) Windows: 5.2.3790.0
Outlook(R) Mobile Access Server, Microsoft(R) .Net Framework: 1.1.4322.2407
Mailbox Server: EDCEXC01
Mailbox Server, Microsoft(R) Exchange: 6.5.7226
User Mailbox: Luis.Cavada
Rendering Format: html32
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 2.0.50727; .NET CLR 1.1.4322; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648)
========================================================

Can someone help me in figuring out what is the user name and exchage server which i need to setup in my iphone 3G Exchnage settings.

I have tried everything I cound think of, but no luck !

Thanks,