iPhone 2.0 - "Accessing iTunes Store. . ." FOREVER

By clicking away and then back to "iPhone" in iTunes, I was eventually able to activate and restore my iPhone. I still occasionally get the "(-4)" error but my phone appears to be functional now.

so at the end this wold mean that we only have an connectivity issue and nothing more at the moment?

Yes, it appears it is a "scarce resource" problem. We have too many requests knocking at the door(s) to Apple's servers and it's just a matter of timing as to whether the server gets around to serving you before your request times out. However, that is just my semi-educated guess.

Chip

What is going on? Is there a way to downgrade to 1.1.4 just to get the phone to work?

Yes, it appears it is a "scarce resource" problem. We have too many requests knocking at the door(s) to Apple's servers and it's just a matter of timing as to whether the server gets around to serving your request in the queue before your request times out. However, that is just my semi-educated guess.

Chip

Message was edited by: chip.r

lappygirl Wrote:

+I just got off of the phone with iPhone tech support. (had to use my landline!)+

+After a 20 minute wait, I got to talk to Ashley. She said there are 1100 people on hold and everyone she talked to so far is having the same "accessing iTunes" problem.+

+She said DO NOT disconnect your phone. Intead, when you get the message saying it timed out, click ok. Then click on any other heading, Music for example, in your itunes. Then go back and click on your iPhone icon.+

+Keep doing this repeatedly to keep your place in line.+

+I did this for the past 10 minutes STRAIGHT through and I am now done!!! Honest to god! I dont know how to do screen shots or whatever, but I'm done.+

i am having the same issue, " We could not complete your itines store request an unknown error occurred (-4). There was an error in the itunes store. please try again later.

I also wonder how much of this is due to the fact that MobileMe is not yet up. If one tries to navigate to http://www.mac.com s/he will get redirected to http://www.mac.com/maintenance/:

*MobileMe web applications not yet available.*
+The MobileMe transition is underway but is taking longer than expected. While core services such as desktop mail, iDisk and sync are available, the new MobileMe web applications are not yet online. Thank you for your patience as we complete the upgrade.+

This is obviously the result of poor planing on the part of Apple. Sure, I could have waited a few days to do the update but they certainly should not have expected anybody to want to wait to update to the latest and greatest. Now like thousands of people, I have an unusable iphone on a Friday where a lot of business needs to get done before the weekend.

I have tried the click back and forth method now for 20 minutes or so and still no luck. Perhaps Apple is not yet ready to become the largest mobile phone manufacturer in the world. Obviously it takes more than a great product. Infrastructure????

I would advise Apple to be completely transparent here and explain what broke and how they intend to fix it. A little bonus to all of us who are stranded in the communication wasteland for the entire day (hopefully not more than that) would also be appreciated.

Let's see what happens.

I just tried to upgrade my wife's iPhone and iTunes reported that version 1.1.4 was the most current version. It looks like Apple has turned off the spigot of new upgrades to allow the backlog to clear out.

Chip

You are totally right, chip.r, looks like Apple has turned off update to ver 2.0 for old iphone!!!what a poor planning!!!!they could have direct the old iphone update to different server!!!I guess we are just have to wait...

finally it works for me after shutdown the machine some time and retry. For now everything seams to be working well.... more to come