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Level 1

80 points

iPhone 2.0 - Error -9838

Folks,

My iBrick is stuck on a -9838 error after attempting to upgrade to 2.0. It states that "we could not complete your itunes store request." Almost the second you plug it in, it states that there is a 9838 error and refuses to go any further. I've heard that the trouble is on Apple's end (a failure to allocate enough bandwidth), but would I be well-served if I just keep trying to re-connect, or is the error in my phone?

Your help is appreciated.

Jesus

MBP; PB G4 15; iBook 12 (and many 'ancient' Macs), Mac OS X (10.5.4)

Posted on Jul 11, 2008 7:18 AM

79 replies

Jul 11, 2008 9:17 AM in response to underattack

mine finally worked, but any apps I download(tried AIM and Remote) won't run, they just close immediately.

Jul 11, 2008 9:45 AM in response to underattack

Phone activated here too. Cannot sync/restore yet - iTunes insists on trying to connect with store

Jul 11, 2008 9:47 AM in response to underattack

Phone activated here too. Cannot sync/restore yet - iTunes insists on trying to connect with store

cpichot

Level 1

5 points

Jul 11, 2008 10:23 AM in response to Big Stu

I am still getting the -4 error accessing the itunes store! It has been 2 hours of trying so far. Does anyone have any new ideas? Or do I just keep trying? Apple you need more servers or bandwidth?

Jul 11, 2008 10:29 AM in response to colorgrader1

Sync and upgrade completed here! Yea!

App "Remote" is magically awesome!

Jul 11, 2008 10:30 AM in response to MacJojo

I still cant get it to sync.... it has stopped the 9838 error message,

now it just says:

'make sure your network connection is active and try again.'

anyone else getting this? Its not my fault the ******* thing isnt working... how dare they blame it on me! when i click on iTunes store I can browse the store fine, its just when i dock my iphone that it says this.... ********.

Anyone else not being able to sync or finish the update still? I been at this all afternoon since the update launched!

Jul 11, 2008 10:35 AM in response to MacJojo

I am in the same boat. This is very irritating! Although no one should really be the first one out of the gate with new technology, someone has to do so. Why couldn't have Apple released this update earlier or later and NOT on the successor's release day?

My 2c

Jul 11, 2008 10:39 AM in response to Jason Watkins

well surely they tested the software on an iphone and they have done updates in the past ... surely they should learn from their mistakes... at the end of the day they are one of the largest technology companies in the world.

why release software across the world on the same day if the servers cant handle it? crazy!

im gonna ring them again and give them a piece of my mind! i have literally been plugging in my iphone and unplugging it for over 5 hours trying to get it working!

MF1590

Level 1

8 points

Jul 11, 2008 4:03 PM in response to Jason Watkins

I am having the same problem.

<Edited by Moderator>

Jul 11, 2008 10:43 AM in response to Tom Deane

I was irritated this morning, now I am ******. Calling Apple support, just has them terminating the call due to the lack of unavailable agents. Not cool, at all...

da_man

Level 1

0 points

Jul 11, 2008 10:47 AM in response to Tom Deane

same thing here I have no idea what is going on????????? I got the download I never saw the error that everyone else is seeing but not it is just saying my connection is not right. I reinstalled I tunes and same thing what do we have to do next.

Jul 11, 2008 10:51 AM in response to MacJojo

ALL APPEAR OK - I got the -9838 error and the -4 error for about 4 hour saying “ Access iTune Store... “ . iPhone just connected to iTune then restored software and reloaded music and video , all working well now , SO DONT GIVE UP - push calendars and contact working but I would not say instant , email does not appear to be pushed to the iphone at the moment !

Jul 11, 2008 10:53 AM in response to Jason Watkins

Does anyone know how to undo the update to the iPhone? I can't activate it, OK, but let me roll-back to the way it was this morning...

Jul 11, 2008 10:54 AM in response to MacJojo

MF1590

Level 1

8 points

Jul 11, 2008 11:07 AM in response to MacJojo

I keep getting the message - it doesnt look like anything would work - and I am running out of time - I scheduled 1h max for this update!

Is Apple going to respond to this problem? What remedy can they offer?

And all just to make sure Apple makes enough money - the customer doesnt count anymore - only until he dropped the money off at the Apple store - then he is done.

Why deactivating my phone for a SW update??
It was active and valid - what about keeping the phone active instead of deactivating it and running into a risk like this - ITS THE CUSTOMERS PAIN! It seems like apple is ok with that as long as they can just watch that the money comes in.

My Phone is payed in full - IT IS MY PROPERTY - HOW COME APPLE CAN DEACTIVATE IT without facing legal consequences??
My phone is in the 'intended use' and it still doesnt work!

How can I get it back to the point before the update?
I NEED MY PHONE - IMMEDIATELY!!

Apple - what can you do for your 'valued' customer?
Do it fast!

iPhone 2.0 - Error -9838