Visual Voicemail doesn't work

Question

Level 1

75 points

Visual Voicemail doesn't work

When i try to get my voicemail, i get a automated response that says this:

"Welcome to AT&T Voicemail, we need more information to direct your call to the appropriate voice mailbox. To leave a message, please dial the 10-digit phone number of the person you are trying to call. If you have a mailbox in this system, please press pound."

Any help? I don't know my mailbox number, my phone number won't work.

If i call my phone and go to voicemail, the message i get is: "I'm sorry, but the person you called has a voice mailbox that has not been set up yet, Good bye."

Posted on Jul 11, 2008 6:19 PM

Reply

Answer 1

Jul 11, 2008 8:14 PM in response to SJChango99

I had same problem. Holding down the "1" key did absolutely nothing. I did dial 611 for help and through the menu selection found the one for resetting my voicemail password. The system reset my password and sent me a text message with the new password and lo and behold my voicemail magically started working. Had to enter new password to get in. Now I have to figure out how to reset the password to one of my choosing. No problem.

Reply

Answer 2

Jul 11, 2008 6:37 PM in response to SJChango99

When trying to access your VVM on the iPhone, when you select the tab it should ask you to put in a pin number. If you don't remember it, you're SOL - you will have to contact AT&T and have them reset it. If you did a restore, and it's a legit iPhone and legit service, then it would have automatically setup VVm for you.

Hopefully this helped.

Reply

Answer 3

Jul 11, 2008 6:47 PM in response to SJChango99

Mine does the same thing...it acts as if there is no mailbox for my number at all. In fact, there really isn't I guess, because when someone tries to call me it just rings and rings until i answer, ignore, or they hang up, it never goes to any voicemail box at all.

Reply

Answer 4

Lauren L.

Level 3

910 points

Jul 11, 2008 6:54 PM in response to SJChango99

I believe both of your voicemails need to be reset. Give a call to ATT customer support at 611 from your iPhone and they can take care of that. Just be advised, any voicemails you currently have will be deleted when it is reset. Hope it helps!

Reply

Answer 5

SJChango99 Author

Level 1

75 points

Jul 11, 2008 7:01 PM in response to Lauren L.

Yeah, i am doing so right now, i have been on hold for a couple of minutes already. I will get back to this post if it works so other people might fix their visual voicemail this way. Thanks.

edit: Great, i got a phone call and answered it then hung up and it hung up the waiting also lol >.<

Message was edited by: SJChango99

Reply

Answer 6

Juanefny

Level 1

0 points

Jul 11, 2008 7:22 PM in response to SJChango99

This was happening to me and I called ATT and they transfered me to apple and what you need to do is hold down the number 1 on the phone pad. This will call voicemail... then hang up and try going to "voicemail" and see it the visual voice mail works, if not, then repeat. It took me about five tries until it worked. Holding down the 1 key resets the visual voicemail. Hope this works for you!

Reply

Answer 7

Juanefny

Level 1

0 points

Jul 11, 2008 7:41 PM in response to Sloan Springer

Not really, I would hang up almost as soon as I saw "calling voicemail"... however, I have an issue now, all the apps I have downloaded don't load. I click them and they look like they are opening and then they crash out and it takes me back to the home screen....

Reply

Answer 8

SJChango99 Author

Level 1

75 points

Jul 11, 2008 8:27 PM in response to Kenneth Hayden

Alright, thank you Kenneth Hayden, this definitely worked for me, just wish i could have done this first before spending about 2 hours being on hold and trying to fix my voice mail with apple and at&t.

Reply

Answer 9

Jul 11, 2008 11:10 PM in response to SJChango99

got mine working as well, but same thing with the other end of the line...still acts as if theres no mailbox set up. I talked with ATT they say its an Apple problem...i dont see how it can be an Apple problem if everythings now working fine on the phone, the service is what has got to be causing the problem. Im going back up to the ATT store where I got it and will see what they say, who knows...

Reply

Answer 10

Aug 21, 2008 2:08 PM in response to SJChango99

Got a new IPhone 3g. Never accessed my Voice mail. When I click on the voicemail it does not show anything.

This is a very simple to fix..just need to reset your Voicemail PIN via ATandT. Follow these steps,

1. Log on to atandt site and go to

Manage (on the top) -> Phone/Device (on the bottom)

2. Select Reset Voicemail PIN on the left side and then click on Submit. This will send a message to your iphone, saying that its been reset to your last 7
digits on your phone.

3. Now go to the voicemail.. and it will work with setup questions.

Reply