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Level 1

9 points

An unknown error occurred (6). A solution, anyone?

Error 6! I won't forget! Here's my problem:
I had no problem paying and downloading the software, iTunes had my iPod Touch backed up without any problem either. But it just wouldn't install the freaking software. I kept getting this error message "An unknown error occurred (6)". I lost count how many times I tried this and i am very frustrated.
This is what I found on the support page regarding what to do with an error 6 and many other errors (2, 6, 9, -18, -48, -50, 1002, 1011, 1601, 1602, 1603, 1604, 1608, 1609, 1611, 2003, 2004, -9808).

http://support.apple.com/kb/TS1275#iTunes_current

Anyone encountering the same problem, pls check out the support article and try going through the steps Apple suggested there, see if it will fix the problem cause I went through every single one of them (except using a windows machine) and none of them worked. Sigh~! I am back to 1.1.4 now and Apple will be hearing from me.
10 bucks short and my Saturday gone, I am not happy. (and don't get me started on the $20 I paid in January!!! Fxxx!)

iMac 20" C2D, Mac OS X (10.5.4)

Posted on Jul 12, 2008 8:45 AM

268 replies

chdaws

Level 1

0 points

Jul 21, 2008 11:22 AM in response to johnson167

Well, I have had it. Taking touch back and getting money back. Thankfully I am within 30 days of purchase. I have tried everything and after reading all the supportive discussions here I dont see Apple piping in and its their baby. Well, they can have their baby back..............

Kyler721

Level 1

0 points

Jul 21, 2008 3:58 PM in response to johnson167

Just got back from the Apple Store in Irvine after getting the Error 6 message. They tried to restore it, but didn't work. Gave me a new one, but have not yet attempted to update it. Tech guy said should be ok to update, because he says that they think it is some type of hardware problem... Lets hope for the best!

panman65

Level 1

0 points

Jul 21, 2008 4:15 PM in response to johnson167

I finally made it to an Apple Store and saw a "Genius" about this issue. She was very hesitant at first to do anything without my computer their, as her tech guides were showing here that this was a computer or iTunes problem. After several minutes, I told her that it did this on my MacBook Pro as well as my iMac. She then hooked it up to one of their MacBooks, and of course error (6) came up again. She tried a few other things...and then gave me a replacement iPod Touch which works beautifully with 2.0.

It MUST be a hardware problem.

Jul 21, 2008 11:29 PM in response to GhostGregg

I think someone finally figured it out. I have been getting the Error 6. I held down the buttons, then reconnected. I told it to restore. When it asked if I wanted to back up, I said no. I then restored and updated. Was able to restore to previous back up.

I can't believe I'm finally running on 2.0!!! Try it out. I was hesitant, but am wicked excited to play around with it.

Kyler721

Level 1

0 points

Jul 22, 2008 11:18 AM in response to panman65

I agree. Replying to my previous post, the new iPod the Apple Store gave me updated to 2.0 without a problem. Must be hardware.

Message was edited by: Kyler721

Jul 22, 2008 12:23 PM in response to enzoweb

enzoweb wrote:
It didn't back up the Ipod this time, but extracted the software

What do you mean you didn't back up the software?

crbenz

Level 1

0 points

Jul 23, 2008 2:54 AM in response to johnson167

I went to a New Zealand apple service agent, they said it was a software issue probably with my PC and I'd need to bring that in and pay to have it looked at, I was very close to swearing at them when they gave me that response. They said I'd need to ring Apple NZ, which is actually in Australia so I did. Went through everything suggested to resolve the error 6 issue, nothing work, told them that at the beginning of the 40 minute phone call. They then asked me to email my log and diagnistic files. I wanted to ask the tech guy was he reading from a script and why wouldn't he admit there's a major issue, because his surprise that I was having a problem wasn't all that convincing (I should have suggested acting lessons). They've now had my files 24 hours and no response.

wency_99

Level 1

0 points

Jul 23, 2008 4:26 AM in response to johnson167

An update... I went to an Apple Service Center here in Thailand and they took my iPod Touch for diagnosis, and said that there's a hardware problem. And since it was still under warranty, they replaced my iPod Touch within 3 days (had to get the new iPod from Singapore). However, they didn't install FW 2.0. When I got home, I immediately tried to install FW 2.0 and it upgraded flawlessly.

I would like to comment Apple for the support. I just wish that they send out an announcement as to why some hardware could not get upgraded to 2.0. My next purchase would be the rumored Macbook Touch if that is true.

Jul 23, 2008 5:40 AM in response to johnson167

Same problem. Can't even get the January Software Upgrade back on, but have got the iPod working on 1.1.4

dingbro

Level 1

0 points

Jul 23, 2008 6:31 AM in response to johnson167

I went down to the service center and they replaced a new one for me. I guess they knew about the problem. And i asked what's error (6), they said the hard disk crashed. Seems like a common problem after the upgrade to 2.0.

Advice: Head down to the service center and get it replaced. Will get it in 3 days time.

Jul 23, 2008 7:35 AM in response to fightingdonkey

Following my earlier posts on this topic I have now received a replacement IPT.

I have installed 2.0 without any difficulties and am enjoying using the apps available in the app store.

Apple's turnaround on this has been very impressive in that the device was collect last Thursday and a replacement was returned to me the following Tuesday. Having said that I would like to see an explanation of what the difficulties were with the early hardware however I don't suppose that really I care as I have been given a new IPT in exchange.

PompeyOz

Level 1

0 points

Jul 23, 2008 7:54 AM in response to dingbro

I'm heading up to my local Apple Store in Southampton on Friday. Is there anything else I need to take to the shop apart from my faulty iPod Touch?

By the way, I've faced the dreaded error (6) message like most of you but after seeing the success of going to the store, I'm going to try that.

So yeah, what do I need to take to the store, apart from the iPod?

Jul 23, 2008 7:59 AM in response to fightingdonkey

Can you really just go to an Apple store and ask for a new IPT just like that.

I thought you had to go through a whole process where you would need a Genius Bar appointment so they can just tell you that your iPod isn't going to work which we already knew.

Anomalus

Level 1

15 points

Jul 23, 2008 9:00 AM in response to PompeyOz

Standing in the Apple store right now, i just received my replacement iPT. Seems to be working as i've gotten 2.0 to install on this one. It must me a hardware problem after all, i've had my old iPT when they first came out in sept. so maybe the new hardware is compatible.

dgrits

Level 1

4 points

Jul 23, 2008 10:22 AM in response to johnson167

I had the 'Error 6' and many others in my first attepmt, and I have since successfully restored mine 4 times after trying this upgrade. The "*Shift + click Restore*" works every time, taking it to a downloaded version 1.1.4 FW.

I have not tried the downgrade to 1.1.2 prior to upgrading to 2.0 yet. If time permits, I'll be trying it tonight.

BTW... in my emails back and forth to Apple, they stressed that this upgrade is a NON-REFUNDABLE purchase, per the iTunes 'legalese' we all acknowledged when we installed it.

An unknown error occurred (6). A solution, anyone?