Level 3

510 points

FYI: OWA setup

I had to monkey with this for a while to get it to work, so I thought I'd post this info note.

Our Exchange server is configured with OWA and with a VPN-secured direct connection. I didn't want to configure VPN on my iPhone, so I went the OWA route. To configure it, I did the following when creating the new account:

- Choose the "Exchange" option
- Set the email to match my email account
- Set the "Username" as requested, with "domain\account name"
- Set the password

When you hit "Next", the configurator tries to verify the account using the server name in the email address. Our OWA server name is not the same as our email account domain (it's webmail.xxx.com, email is jsmith@xxx.com). So when I hit "Next", the account settings were checked and failed. The config dialog returns and asks for the server name explicitly. I entered our OWA server name (NO http:// or https://, and even though the full OWA URL for our server is webmail.xxx.com/exchange, I left off the /exchange as well).

This worked fine. I can sync email, contacts and calendars now.

One additional step I had to do, that might not be relevant for you: Our OWA server does not use SSL, but the configurator assumes SSL when it checks. So I had to let the second verification fail, tell it to keep the account anyways, then go into config and manually set the account to not use SSL.

Posted on Jul 12, 2008 1:30 PM

26 replies

ToddFSU

Level 1

15 points

Jul 15, 2008 5:36 AM in response to billytkid

after you installed the cert on the iphone. It just started working?

Or did you reset your account on your iphone?

What settings did you use?

Cellguy

Level 1

1 points

Jul 15, 2008 11:00 AM in response to Justin Schack1

Still having trouble getting this to work. Think the problem is with the domain/username setting. What exactly am I suppose to put in here? Is my domain the same as my OWA site (mail.company.edu)??

Thetis

Level 1

65 points

Jul 15, 2008 1:01 PM in response to billytkid

billytkid's process did not solve my problem, but it DID make the "configured for sync (null)" during account setup go away.

This is a step closer!

Message was edited by: Thetis

Jul 16, 2008 12:52 PM in response to tkwak

Thanks for the suggestion.

I don't have passcode lock enabled on my phone but when I go to enable it in Settings/General it asks for a four-digit code. Not sure how setting this up will solve the Exchange mail issue. Isn't Passcode lock just to restrict access to the phone?

simis77

Level 1

0 points

Jul 16, 2008 2:50 PM in response to jim farley

Hello, my company uses the webmail.xy.de as Access to company Mail which works with:
- Username
- Password
- Token Username
- Token Password (which is generated everytime you want to log on via a hardware token)

I have tried all kinds of combinations, but my iPhone does not sync with my company web server. I would think, that I need to setup a VPN to use it. What do you think?

Jul 16, 2008 6:51 PM in response to Justin Schack1

I am having the same problem as you also Justin. From what I can tell everytime I try to set up the account and get the password error my account gets locked out. I believe it is based on the autoconfig or ActiveSync settings not being properly set up to access with the account. I am working my our IT to see if we can figure it out and then will let all know if we solve it and how.

Jul 17, 2008 12:30 PM in response to 05slvrscape

Good luck to you 05slvrscape and please do let me know if you find a fix (I will do same).

For what it's worth I am able to access OWA on a web browser and Entourage while getting the "incorrect password" prompts on the iPhone, so I don't believe it's locking me out of my account.

jim farley Author

Level 3

510 points

Jul 17, 2008 1:28 PM in response to simis77

You use the token authentication to log into your OWA server on the web? If that's the case, I don't think the iPhone will support this. If you log into a VPN before using the web interface, then it's possible that you could configure the iPhone VPN client to connect to the same VPN.

lcavada

Level 1

8 points

Jul 22, 2008 1:14 PM in response to jim farley

OK, here is my information from Outlook OMA.

=============================================
Outlook(R) Mobile Access
Copyright (C) 2001-2003, Microsoft Corp. All rights reserved.

Ok

Outlook(R) Mobile Access Server: EDCOWA02
Outlook(R) Mobile Access Server, Microsoft(R) Exchange: 6.5.7226.0
Outlook(R) Mobile Access Server, Microsoft(R) Windows: 5.2.3790.0
Outlook(R) Mobile Access Server, Microsoft(R) .Net Framework: 1.1.4322.2407
Mailbox Server: EDCEXC01
Mailbox Server, Microsoft(R) Exchange: 6.5.7226
User Mailbox: Luis.Cavada
Rendering Format: html32
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 2.0.50727; .NET CLR 1.1.4322; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648)
========================================================

Can someone help me in figuring out what is the user name and exchange server which i need to setup in my iphone 3G Exchange settings.

I have tried everything I cound think of, but no luck !

Thanks,

GregF-ATL

Level 4

1,016 points

Jul 22, 2008 1:30 PM in response to simis77

You are not going to be able to use a RSA Foc with Active Sync

billr3G

Level 1

4 points

Sep 3, 2008 4:39 AM in response to Justin Schack1

Justin and roccozz I hope this helps you, seems like you had the same exact problem as me---

For those of you experiencing problems using OWA through Exchange on iPhone, I may have found a solution. Symptoms I had and have read about -

1. You enter all your account information on iPhone (webmail.company.com, user name p-word, etc)
*2. You can see only your folders on iPhone but with no emails inside them*
3. you keep getting asked for your password on iPhone over and over

Maddening to get so close to only see folders. I fixed mine and the answer was right in front of my face the whole time. Before entering username and password on iPhone, the format of how it's supposed to be is ghosted - Domain\Name

When I was having the "folders only" issue I had username set up as Domain/Name

Turns out the slash is the difference, for me anyway. As soon I changed from front slash to back slash, entered my password (once) all my folders populated with emails. A miracle !

So to recap, here's my setup

Email - name@company.com
Server - webmail@company.com
Username - companyorgname
Password - normal outlook password
Description - My Email Account
Use SSL - ON

I know there are many variations with Exchange and OWA depending on server setup, but the moral my story is back slash instead of front slash in the Domain\username field

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

FYI: OWA setup