Success! All fixes together in one thread...step-by-step...

Okay, after one and a half days of bad installs, error messages, and reading this board I've FINALLY gotten v5.0 to work on my XP system. How'd I do it? Well, I took ALL the fixes offered on this site and did them all at once. Here's what I did...step-by-step with instructions. By the way, I'm running a Dell Inspiron 2200 with Windows XP Home.

1.) Make sure you have the file "mapi32.dll" version 1.0.2536 in your /windows/system32 folder.
How do I check:
Click on you Start Menu in the lower left
Then click on "My Computer"
Then click on the "Windows" folder
Then click on the "system32" folder
Scroll to the "m"'s and put your mouse pointer over the "mapi32.dll" file, the version should pop up.
If you don't have this file there are some creative ways to get the file that people have posted on this support forum. Look into those ways.

2.) Make sure ALL of the following are "started": TCP/IP NetBIOS Helper, Windows Management Instrument, and WMI Performance Adapter.
How do I do this:
Click on the Start Menu
Move your mouse pointer to "My Computer", but don't click on it
RIGHT-click on "My Computer" and then choose "manage" in that menu
In the left hand panel double-click "Services and Applications", then double click "services" in the right panel.
Find those three files in the windows and click on them and make sure it says "Started" and "Automatic" next to the names.

3.) Download and install the stand alone Quicktime 7.0.2 player. You need this for iTunes to run. Here's the link:
http://www.apple.com/quicktime/download/standalone.html
Restart your computer.

4.) Download Bonjour for Windows from this link:
http://www.apple.com/support/downloads/bonjourforwindows_readme.html
NOTE: Before you start the install do the following(VERY IMPORTANT) DISABLE ALL YOUR ANTIVIRUS AND SPYWARE SOFTWARE. If you're running Norton 2005 right click on the system tray icon and click "disable Norton internet security" and "disable antivirus auto protect" make sure you do it until at least the "next system startup". I was also running Avast Antivirus so I had to "stop on-access protection". Those were the ones on my system, your system may be different.
Then run the Bonjour install and restart your computer.

4.) Download the iTunes install program from here:
http://www.apple.com/itunes/
ONCE AGAIN (VERY IMPORTANT) DISABLE ALL YOUR ANTIVIRUS AND ANTISPYWARE AS YOU DID FOR THE PREVIOUS STEP!!!!
Restart your computer when it's done.

This should work. For me, all the songs and playlists updated except for like 4 songs which said they couldn't be found. But when it asked if I would like to find the file I clicked "yes" and it lead me directly to the folder that had the song in it and when I clicked on the file the song started to play. I now had v5.0
I really hope this helps.

Posted on Sep 10, 2005 11:19 PM

238 replies

Xi Deng

Level 1

15 points

Sep 12, 2005 7:05 AM in response to Dmitry Byk

Thx man, the Windows Install Clean Up really rockS!!!
Better than other tools I used before. I hope this time, it'll work!

Sep 12, 2005 7:06 AM in response to Dmitry Byk

Dmitry,

Thank you so much! You are amazing. I know just enough about computers to be dangerous, and I couldn't believe how messed up my computer became with a "simple" upgrade. (I lost iTunes, couldn't restore old iTunes 4.9 with System Restore, couldn't uninstall iTunes or QuickTime no matter what I did, and couldn't reinstall them either until I followed your advice.) I temporarily lost 1400 of my 4000 songs in my library, but I was able to add them back from the folders on my hard drive.

Shame on Apple--there is no acknowledgment of this problem anywhere in their Support section.

Jage

Level 1

15 points

Sep 12, 2005 7:10 AM in response to Dmitry Byk

Lisa Baratta appears to have suffered exactly the same troubles as me, yet I've tried Dmitry Byk's advice to no avail! I can't even get as far as installing Quicktime without it being "interrupted before it could complete." Does anyone have a clue what's wrong here, because I sure don't!

Although I am quite amazed at how big a hole there is in my life now that my iPod has been wiped and I've no way of getting music back onto it. Scary...

Xi Deng

Level 1

15 points

Sep 12, 2005 8:30 AM in response to Dmitry Byk

sign...still the installation is interuped...
"1628: Failed to Complete Installation" Why?
The solution page on apple is not very helpful...
I use the windows installer tool, quicktime, ipod, itunes are all removed, why i still can't re-install them by using my dics came with ipod?
Can anyone help me thx!

Sep 12, 2005 9:28 AM in response to Dmitry Byk

I did not try all of these fixes at once, but each of them seperatly to no avail, I was having the same problems as all of you. I saw a post on a diffenrent thread for http://www.filehippo.com/ to get the older version of itunes and installed it. It indicated that it could not load Quicktime becuase, I had removed it. So I went back to file hippo and downloaded a stand alone quicktime. I rebooted and got my good old itunes back as well as my playlist. Note, I had not completely removed my old itunes folder but had removed an itunes (2) folder.

I agree Apple should be working on this. One question, how many of you are using an email program other than Outlook or Outlook Express. I was just wandering becuae I was.

Sep 12, 2005 9:33 AM in response to Dmitry Byk

Dmitry Byk, thank you ever so much for taking the time and effort to find a solution and thank you again for not being selfish, and sharing it with others. Too bad the same can't be said of Apple, shame for put out such a shoddy package and then not posting fixes. Oh well, live and learn, forgive and be forgiven. I'm grateful to have my iTunes back.

Sep 12, 2005 12:25 PM in response to Neil Mercer

After following all tips posted here, nothing worked, I even tried to reinstall 4.9 but it failed , so I tried to remove all Apple softwares from my friend's PC (with XP Pro), but still found in "program files" some files I couldn't remove, the solution came using "regedit" :
-follows the tips fromm this thread, and safe all your music files
-clic on "start/execute" , write "regedit" , clic on OK
-on the left double clic on "HKEY LOCALMACHINE", then on "software" , you'll see the "Apple Computer, Inc" folder , if you are afraid to loose it , you can rename it "Apple Komputer, Inc" for instance , leave .
-put to the trash bin all the Apple files you can find in "program files" if there was still one .
-reinstall Quiktime and iTunes , if it works as it did when I've done it, you can remove with "regedit" the "Apple Komputer, Inc" folder, you'll see a new "Apple Computer, Inc" folder, don't remove this one !

Sep 12, 2005 3:48 PM in response to Dmitry Byk

OMG!!! Thank you so much!

Sep 12, 2005 4:12 PM in response to Dmitry Byk

wow, you really seem to know your stuff. Thats the closest i've been yet. Actually managed to install it this time, but as soon as i tried to open it up all **** broke lose once more, blue screen of death flying about. think i'm resigned to waiting for apple to sort this out.

Thanks very much for taking the time to help us out though! is most appreciated.

Sep 12, 2005 4:21 PM in response to Xi Deng

Read this : http://support.microsoft.com/kb/898628/

If you're one of those people who only install security upgrades you might need the v2 version of windows installer.

Sep 12, 2005 4:52 PM in response to Dmitry Byk

Thank you so much for this info. It worked!! I spent much time and many tears of frustration and your info worked the first time through. Thanks for taking the time.

Sep 12, 2005 5:27 PM in response to Melissa Meucci

Thank you Dmitry Byk, it was going so well right up to the point where it says...

ERROR 1606

I have tried to follow the Apple help page for this error, but that confuses the **** out of me as all the entries in the Registry seem OK. Obviously one of them isn't.

Anyone out there care to walk me through it?

Thanks...

GB

Luis Z

Level 1

5 points

Sep 12, 2005 6:22 PM in response to Dmitry Byk

Thank you so much for your help, I'm sure everyone appreciates all your hard work.

Sep 12, 2005 7:02 PM in response to Dmitry Byk

Thanks for taking the time to post this; unfortunately it didn't work for me. Still got the blue screen if I ran itunes, opened the "add/remove programs" from Control Panel, or even opened the itunes folder in windows explorer.

To fix it, after following the above instructions, I started in Safe Mode, deleted itunes folder, restarted, ran Windows Installer cleanup on Itunes, then reinstalled 4.9 from CD. Also had to restore the library file from the backup created by the 5.0 installer.

Hope this helps somebody.

Sep 12, 2005 7:13 PM in response to Dmitry Byk

Everytime I try to download either qt7 ot it5.0 the download begins but never finishes. It has been 2 days now, is it really worh the stress??

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Success! All fixes together in one thread...step-by-step...