HELP WITH INSTALLATION PLEASE!

hi Cuong Thang!

i tried install quicktimes 7 standalone then install itunes but during the installation it just exits by it self. they left no error, no nothing and just say the installation was insuccessful, same thing as itunes 5.0.1. i tried installing my 4.0 but they keep giving me errors like OpenSCManagerA Error 0.

ouch ... okay, i just need to check up on something first. when you try a 5.0 install, is the installer icon
b vanishing?

love, b

I have a related problem (I think!). When I downloaded iTunes 5.0, as soon as the installation completes, the message 'iTunes experienced a problem and needs to close' appeared, with the usual option to debug and send a message to Microsoft. Then when I double click the iTunes icon, the same message appears. I unistalled and reinstalled, to no avail.

Please help!

Many thanks.

hi Noel!

the message 'iTunes experienced a problem and needs to close' appeared

this procedure has been working for most of those:

b noir, "itunes has encountered a problem. help please?" #8, 04:10pm Sep 18, 2005 CDT

keep us posted on your progress.

love, b

I believe I have a related problem to the related problem to this post (either way, this is the one topic that seems to most closely address my problem). I was prompted to upgrade my iTunes to 5.0.x (whatever the latest and greatest version is out now). I did so, it eliminated my previous version of iTunes, and after the supposed install, nothing happened (my screen went to exactly as it was before I clicked on the install link/program). I have quick links at the bottom of my screen, and I saw an icon being created, and then disappear. Parallel to that, I saw a directory being created, and then removed in my Windows Explorer. I have no clue what is going on now. I hope that someone is able to help me.

I do have anti-virus on my computer, but it doesn't seem to make a difference as to whether it's enabled or disabled. I have Windows XP/Service Pack 2 loaded. Not sure what else I might need. It's weird - I've never seen a program just stop in the middle of installation, and undo everything it has done. I have emptied out my Temp directory, and that didn't do anything. Basically, I've done all I know to do - I'm hoping someone out there has the answer I'm looking for. Like another poster said, I have numerous music files that I've paid for, and now I can't listen to. If anyone has an answer for me, that would be most appreciated. Thanks...

Hi and thanks - I installed QT 7 and then iTunes 5 and that seems to work - many thnaks for your help!

A related query - how can I transfer the contents of my iPod to the new version of iTunes (I was loading it onto a different PC) and maintain the same playlists on the new iTunes as I have on the iPod?? These were painstakingly created!!

Many thanks,

Noel.

hi Cuong Tang!

hey, ya when i tried to install it did make an icon and a directory but after the "regeristing product information" everything just disappear.

okay ... i've been calling this problem "the lady vanishes". there's three techniques here which seem to be able to get people past it:

b noir, "ITunes install issues (registry settings not installed)" #1, 10:16pm Sep 19, 2005 CDT

keep us posted on your progress. (toonz has been field-testing another procedure that might also work against this, so we've got options even if this doesn't work.)

love, b

hi Todd!

after the supposed install, nothing happened (my screen went to exactly as it was before I clicked on the install link/program). I have quick links at the bottom of my screen, and I saw an icon being created, and then disappear. Parallel to that, I saw a directory being created, and then removed in my Windows Explorer.

i've been calling this one "the lady vanishes" ... there's three techniques here which seem to be able to get people past it:

b noir, "ITunes install issues (registry settings not installed)" #1, 10:16pm Sep 19, 2005 CDT

keep us posted on your progress. (toonz has been field-testing another procedure that might also work against this, so we've got options even if this doesn't work.)

love, b

hi Noel!

A related query - how can I transfer the contents of my iPod to the new version of iTunes (I was loading it onto a different PC) and maintain the same playlists on the new iTunes as I have on the iPod?? These were painstakingly created!!

here's a good general reference on the topic of moving computers:

Buegie, "itunes library" #1, 12:02pm Sep 12, 2005 CDT

keep us posted.

love, b

hi Cuong Than!

hey i think i should just go back to 4.9. but i have this error "OpenSCManagerA Error 0" during publishing product information.

i'm getting pretty confident now that the same underlying problem with some XP installations that produces the "vanishing installation" on 5.0x causes the "=0" on 4.9 installs.

here's a link through to our six standard techniques for getting past the "=0" (scroll down to the bottom of the page to see the relevant post in the thread):

b noir, "The “iTunes Won’t Work &/or Won’t Install” First Aid Kit" #6, 06:55pm Aug 20, 2005 CDT

... and here's a link through to A's "technique seven" (again, scroll down to the bottom of the page to see the relevant post in the thread):

A Earley, "Success! All fixes together in one thread...step-by-step..." #189, 08:45am Sep 19, 2005 CDT

keep us posted.

love, b

it keeps telling me to reinstaling itunes software. after that i tried reparing it but it wont work and tried to UNINSTALL and it wont uninstall...

yuck. did the initial error message asking you to reinstall begin: "the software required for communicating ..."?

are you getting an error message on the uninstall? if so, which one? if no error message, could you describe the way in which the uninstall is failing?

love, b

Hi

I similarly had issues with Itunes 5.0, ive now resolved them, but have all the music i downloaded in the playlists i created on my ipod, but nothing in my new itunes. how can get the music back into my itunes music folder, still using the original playlists. is it possible?

many thanks

Nick

hi Nick!

how can get the music back into my itunes music folder, still using the original playlists. is it possible?

are you currently running 5.0x? if so, first see these references:

Buegie, "Playlists disappear when upgrading to itunes 5.0" #1, 11:33am Sep 8, 2005 CDT

Buegie, "itunes library trouble...help!" #1, 01:11pm Sep 10, 2005 CDT

if you're currently back at 4.x, there's a different trick that we can try.

keep us posted.

love, b