DHCp Renew lease not working, no IP address

My internet connection thru my modem stopped working yesterday. The modem is fine, went thru the whole rebooting process with them over the phone. When she told me to go to preferences, click on "built-in ethernet", she asked me what the IP address is and it's blank. I hit the renew DHCP lease button and the IP address remains blank. She gave me the MAC number but it said I have reached them during non-business hours but did not indicate when normal business hours are. I am using someone's wireless connection right now. Any suggestions?

Mac OS X (10.0.x), I think this is my OS, not sure though

Posted on Jul 20, 2008 1:41 PM

18 replies

erinp Author

Level 1

5 points

Aug 7, 2008 5:05 PM in response to Roger Wilmut1

Nope still not coming up. I've tried rebooting 4 times now and it hasn't worked yet. Anything else?

erinp Author

Level 1

5 points

Aug 16, 2008 5:37 PM in response to The Bohemian

I have it on the ethernet when I'm trying the "assist me", should I try it on something else? I've never had to signin with the cable provider which is TimeWarner.

Alexandre

Level 3

854 points

Sep 17, 2008 9:50 AM in response to erinp

Great! I love Apple too (Regent St Store in London also very helpful).
Glad you solved it! 🙂

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DHCp Renew lease not working, no IP address