Cannot connect to iTunes music store

I do have IE installed, and I've already checked out the LAN settings; it has been checked properly all the time. I've tried to find more info about using the proxy/firewall and it does say search the support website, but the search goes nowhere but back to the words you just posted. Just another endless loop; I will confess I'm getting weary of them.

Do you have any other thoughts? I appreciate you taking the time to answer.

In IE > Tools > Internet Options > Security tab

Click on "trusted sites" then the "sites" button. Add http:phobos.apple.com to your list of trusted sites, if it's not already there.

Restart iTunes, try the music store again.

Go into Start > Run and type "cmd" without quotes. The DOS window will come up. Type in netstat - a. Do you see entries for phobos.apple.com in that "Foreign Address" column?

I to am having this problem. But I took my laptop to a friends house and just pluged in his internet connection and it worked. Took my laptop home and nothing. i think that it is my isp but they say that it isn't.

Larry

Did you tell your ISP it worked OK at your friend's house? What did they say to that?

Do you have a router at your house? What kind

Ya i told my isp (rogers cable) and they said that as far as they are conserned, that i have internet it is not there problem. My friend has dsl through a router and it connected fine. bring it back to my place plug it in just to the modem and no ITMS. My friend brings his laptop down to my place and nothing.

I have 3 computers normally through a router and none work.

Larry

I made no changes when i changed isp's

Interesting ... I too am on rogers and recently was switched to a 72.x.x.x address and cannot connect to the Music Store nor download my Podcasts.

I guess I will have to complain to them too.

Please complain to Rogers! Those who are having this problem. I've asked them to open a ticket on this matter when calling support. If you don't ask them to open a ticket, nothing will be done. Also Rogers can't use the "no one else has complained line".

Also not impressed with the complete, 100% lack of support from Apple on this. Maybe I'm wrong, but I can't even find an email address to send my problem to.

I to have a 72.x.x.x address and it wont connect. My friend has a different ip address and he has no problem. I also am having problems with my bittorrent downloads.

Well, I actually thought for a moment this might work--I tried to log in and a small window came up saying it was accessing the store, something that I'd never seen. Then a matter of seconds later that window disappeared and the same message came up 'The music store is temporarily unavailable. Please try again later.'

I also went into the DOS window. There were no entries for phobos.apple.com there.

I'm glad there are people like you with useful tries--if only Apple itself was so helpful.

Rats!

Start > Run > cmd
then type in ipconfig

Do you have an IP address in the 70-72 range like the others in this thread are having problems with?

I found this stuff on Rogers ISP thanks to University of Toronto
http://www.careers.utoronto.ca/error/page_error.asp

"3) Do you use Rogers as your ISP (Internet Service Provider)?

Recently, students using Rogers as their ISP, have reported problems reaching our website. Roger Tech Support says that to correct this problem, users should do the following:

Clear your browser's cache: In IE (Internet Explorer), go to Tools->Internet Options->General->Check DELETE FILES under Temporary Internet Files
Next, (in IE) go to Tools->Internet Options-> Connections ->Lan settings ->UNCHECK Automatically Detect Settings,UNCHECK automatic configuration script
Close the browser and then try to visit our website. "

I wish I were--it sounds like an easy fix. But no, never even heard of Rogers. I'm through Earthlink.

Double rats.

Sorry for the double post--I just thought of something.

I don't have Windows Service Pack 2--have been resisting installing it because I've heard nothing good about it, and have also heard that it can hang up iTunes. It might be a straw, and I might be grasping, but yes I'm reduced to both.

Thanks!

Worth a shot, XP SP2 was really rough when it first came out. I resisted upgrading for a while too.... but I'm running SP2 now.

Try getting it on your PC, make sure you upgrade IE as well.

Then just have an IE window open and try the music store again?

Good luck, Jeanine!

Thank you Chiquita banana. I was downloading a lot of podcasts on friday nov 4th. No problems. Then back at work on monday could not get to itunes music store. I brought the laptop home and have tried it over wifi and over my home isp. nope. I then found your solution -and it works. I have no idea why there was that line in my hosts file. Got suspicious when (1.) My imac had no problems; and, (2.) my home desktop XP machine had no problems.Million thanks. To others out there, I am using shaw cable -used to be rogers cable. So maybe some rogers customers could check this hosts file as well. Sounded wacky, but, it was the cause.

Hi, I've been having problems with my itunes for the past week or so since I updated my Norton. I thought I would browse some of the discussions here and I tried your suggestion and it worked. Thank you so much. I'm so new to this I kept thinking I did something wrong with my Norton. Anyways, just wanted to say thank you.

Tigerbluefly