Apple TV 2.1 won't show in my iTunes Devices List

What is Bonjour Browser?

Hi,

I have had the same issue you have described, with a similar configuration to you. Have you got AppleTV visible in the iTunes Devices List yet?

Regards

JJP

JJP, I have been successful in getting my ATV to reappear, often by restarting iTunes (7.7.1). I've powered off the ATV, Apple Extreme and MacPro, as suggested, then restarted. However, the speed of the connection is still much slower than it was before the Security update 2008-005 and iTunes 7.7.1. In the Airport Utility, under the Advanced tab, you can see the 'rate' of connection with any WiFi device. The ATV may on rare occasions reach 130, which is a pretty steady rate obtained by my MacBookPro, located the same distance from the Extreme. However, the ATV rate always degrades down to ~13 and sometimes drops out of the connection altogether. Then I have to reconnect, enter the password on the ATV etc. Apple has really messed something up.
As I may have mentioned, I can see a neighbors unprotected linksys router which I can connect to and get 5 solid bars on the ATV. It remains connected and doesn't drop out from that router so it sounds like a problem with the Extreme or Time Capsule routers.

Yes, I finally got them to to all connect consistently (so far anyway). I took the drastic approach of wiping my iMac's hard drive and reinstalling Leopard from scratch, updating to 10.5.4, and then running iTunes for the first time. Imported all my music & video, and it's all been working flawlessly... so far... don't want to jinx it.

David, Thanks. The rate ATV and MacPro rate is listed as 54mbps. I too have tried restarting all devices and software, but with no luck. I have been able to see the ATV on my other mac, which is a G5 Power PC with OS 10.4.11 and iTunes 7.7(43). Not only can I see it but also upload all photos, music, movies etc to it. I have also followed every step on the troubleshooting guide..to no avail. I keep looking at Software Update in the hope that a fix will be posted. Any other thoughts?

Hi, I finally got ATV recognised by doing two things:

1. I found the following website http://www.trick77.com/2008/03/16/apple-tv-not-being-recognized-in-itunes/ where a number of options were provided, including refreshing the Bonjour Scan by opening the Utilities - Activity Monitor and Quitting the mDNSresponder service. It automatically restarts.

2. Then I connected ethernet cable between the Airport Extreme and the ATV and restarted the device and iTunes. ATV came up in the devices list and once configured started syncing with iTunes.

I am not sure if one or both rectified the problem but I had previously tried to connect via the ethernet cable without luck.

Regards

Jonathon

Greetings! I'm having troubles with my ATV as well, mostly since updating to sec. update 2008-005. There are two, probably related problems. One the ATV drops off the network or doesn't appear in the iTunes list. Second, the file exchange rate has slowed tremendously, when connected via WiFi.

What is it you are looking at to see the messages? I ran the Screen Sharing App and I see the ATV listed in the Bonjour section but I don't know where to look for the messages you are seeing.

When I connect via ethernet cable, I can transfer files at a higher rate. Just means phsically disconnecting from the TV, moving to another room, etc. Hate to have to do this when everything was working great before the two updates.

Did you update to Sec. Update 2008-005?

TIA!
David

I had the same problem and found a simple solution.
On the Apple TV when you chose add additional library leave the access numbers on the screen, walk to your Computer and check if you see the device.

.......and....this helps....?

Here is a possible solution that seems to be working for me. At least the ATV has remained on the iTunes list AND the connection speed is back to where it used to be, streaming is again smooth and not jerky.

Using Airport Utility, I changed the setting for Wireless from one that was both n/b/g compatible, to n-only at 5GHz. Why that would solve it, I have no idea. So far so good. The ATV shows 5 bars of signal strength and the Airport Utility shows a rate of 210, compared with 10 after the 7.7.1 and 2008-005 updates, but before I made this change!

Tried that many times, but it only works for about 30-60 seconds before it disappears again.

Glad it worked for you, but many of us have this problem even on ethernet hard wired connections, not just wireless.