Previous 1 11 12 13 14 15 Next 470 Replies Latest reply: Nov 18, 2014 4:27 PM by ckaiserjr61 Go to original post Branched to a new discussion.
  • cyrilhenry Level 1 Level 1 (0 points)
    Yup. Me too. MATSHITA DVD-RUJ-875. All discs read, except dvd-r blanks, which used to, when occasionally used over the last two years. Get spat back out after a few whirrs and 20 seconds or so. Have not tried other recordable dvd formats, but have tried several brands of dvd-r. Interestingly, dvd-rs recorded on my daughter's Macbook will read on the iMac... Don't (yet) have a problem reading/burning cds in eg iTunes. Guess I'll live with it as out of warranty, but very disappointing for a long-time mac user/afficionado. Please Apple - there are clearly lots of us with this (or a very similar) superdrive problem. how about some communication, or better still, a fix? Yeah right...
  • lloydj Level 1 Level 1 (0 points)
    just use a can of air to spray away the 'dust' on the dvd laser head (buy a can from amazon for £4 )
    superdrive uses two laser heads one for cd and the other for dvd
  • Bruce Pribram Level 1 Level 1 (30 points)
    This problem started on my iMac after the most recent update to iTunes. Something has locked out access to the superdrive. Since there are hundreds of posts on this problem over on the iTunes board, I doubt that most of the problems will be solved by a spritz of canned air. But, on the other hand, it is a good maintenance habit to keep things clean.
  • cyrilhenry Level 1 Level 1 (0 points)
    Thanks for the tip re compressed air. Problem remains however. Guess we'll never get the definitive solution, if such indeed exists...
  • prazgod Level 1 Level 1 (0 points)
    ok - just another +1 post

    Booked in store for Wednesday... let see what they do....
  • shaynie Level 1 Level 1 (0 points)
    I am having the same issue--were you able to resolve this????

    Thank you,
    Suzanne
  • MeganLovesAAR Level 1 Level 1 (0 points)
    I have had the same issue for a good 8 months or so now. It worked perfectly fine when I first got it, but now it won't accept any CD's. DVD's work perfectly fine, however. I'm trying to download an AP US History CD and it won't work either, no matter how many times I put it in. Most of my problems with this computer have had an easy fix, but after all the forums I've read, I've found no easy solution other than bringing it into the Apple store (and I'm really not prepared to pay a whole bunch of money to get this fixed)
    A quick fix would be awful nice.
  • QuickRead Level 1 Level 1 (0 points)
    Count me in as another with this problem. Seems like was having some trouble recognizing blank DVD's and then after update to 10.6.5, stopped working altogether even with original system disks. Have tried all suggestions in this and other posts. Have used compressed air, have reset PRAM and SMC, fixed permissions. Nothing seems to work. Really hoping the poster that mentioned Apple hinting software glitch are right. Really don't want to pay to replace.

    My drive is: MATSHITA DVD-R UJ-846
    Firmware Revision: FB2U
    Interconnect: ATAPI

    Hoping can avoid having to buy external.
  • chelandream Level 1 Level 1 (0 points)
    Hi all,
    my iMac 27'' won't load any DVD (commercial movies, empty DVD+R/-R, Apple own Mac Os X Install DVD).
    Symptoms are ejection of disk after a few failures of trying to read the DVD loaded in the optical unit.

    My System Profiler output (in Italian, sorry)

    OPTIARC DVD RW AD-5680H:

    Revisione firmware: 3AHB
    Interconnessione: ATAPI
    Supporto masterizzazione: Sì (unità fornita da Apple)
    Cache: 2048 KB
    Legge i DVD: Sì
    Masterizzatore CD: -R, -RW
    Masterizzatore DVD: -R, -R DL, -RW, +R, +R DL, +RW
    Strategie di scrittura: CD-TAO, CD-SAO, CD-Raw, DVD-DAO

    Any clues anyone?

    Andrea
  • Geordie Level 2 Level 2 (310 points)
    Hi all –

    Similar issue here I think. My Superdrive likes some CD's/DVD's but not others. It doesn't like audio CD's and some older written CD's/DVD's. Typically it's okay with official Apple DVD's like Snow Leopard but spits out others such as a disc which came with a book "Sizes May Vary". Sometimes after several attempts the disc will mount.

    What I'm trying to work out is whether Apple will take my machine back and repair it if only some of the discs won't mount. It's under warranty until May 2011 so that's not a problem. I just don't want to have to drive it all the way to an Apple Store and have them say they won't repair it.

    In addition to that I've got grey smudges behind the glass and yellow streaks across the screen. I've been debating whether to take my iMac back for a while because of these issues alone.

    What's everyone's experience with taking their iMc back?

    Thanks
  • crna Level 1 Level 1 (10 points)
    Hi everyone,
    I am on my second iMac. My last one was a 2007 24" and the DVD failed after about a year. It would not eject the discs. I replaced it when I did an HDD upgrade. Then I decided not to use it since I wanted to have a working Mac for a trade-in. I got a Samsung DVD RW for 50 bucks and I use it. When I got my new iMac 27" I continued using the Samsung since I find the Mac DVD RW to have the same problems I am reading about here. So, my solution? I don't use it. I also got an LG Bluray burner that I use with my PC (since Mac doesn't do BD). I use that with the Mac as well to burn DVDs. They both work well and it saves wear and tear on my iMac (which I will trade when it is 2 years old). My opinion? I think Apple uses cheap DVD Drives in their machines. So I like the external much better.
  • DMDavenport Level 1 Level 1 (0 points)
    The Grinch stole my drives!

    Christmas 2009 included my sons receiving a pair of twin 21.5" iMacs from their grandfather.
    On Christmas 2010, both machines stopped recognizing DVDs. Machines will not mount or display commercial movies or DVDs I've burned on other computers.

    Count me in on this problem.

    As a trained, experienced electrical engineer - this problem feels like a software issue.

    Hoping for a fix!
  • Mazzak Level 1 Level 1 (0 points)
    I have had the same problem with my iMac 24" for the past year or so.
    It seems happy to play commercial DVDs, but it repeatedly spits out commercial music CDs (after a brief period of whirring and spinning).
    Surely if it can read a DVD, then it should be able to read a CD... unless it is a software issue?
    I too have a MATSHITADVD-R UJ-875 Revision: DB09.

    The SuperDrive in my previous white iMac went after just over two years also... very annoying and disappointing from Apple again!
  • Norland Level 1 Level 1 (0 points)
    Hello;
    Count me in as well. My iMac will not accept blank dvds. I have tried several brands and it spits them back out after about 10 seconds. Right now I can read dvds and read and write cds, just can't get it to accept a blank dvd. I have also noticed small areas of condensed scratches on the blank dvds after they have been in and out a couple of times. I took it in for servicing today (under warranty) so we'll see what they say.
  • Geordie Level 2 Level 2 (310 points)
    Hi Norland –

    I'd be very interested to find out what happens with your service request. Keep us posted.

    Thanks
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