app not installed on iphone b/c unknown error 0xE800002E - caused by dups?

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Level 1

28 points

app not installed on iphone b/c unknown error 0xE800002E - caused by dups?

I have had trouble for days updating various iPhone apps from iTunes and I have tried several approaches, none working. The message from iTunes was:

The application "AIM" was not installed on the iphone "AWOLFEII" because an unknown error occurred (0xE800002E).

I could use the apps on my phone, so I let it go. And one of my key Apps (SplashID!) wouldn't update. Then more apps started failing update. So I really needed to do something.

I decided to try the "delete apps on iphone" approach before I did an entire restore.

I deleted the known trouble apps from the phone, then shut it down and restarted.

ONE OF THE DELETED APPS WAS STILL ON MY IPHONE.

I deleted it AGAIN.

Then the apps ALL updated successfully.

MacBook 2 GHz core 2 duo, Mac OS X (10.5.4)

Posted on Aug 9, 2008 9:09 AM

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Answer 1

Aug 9, 2008 10:55 AM in response to AWolfe II

Call Apple at 1-800-my-apple.

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Answer 2

Ryan007

Level 1

122 points

Aug 10, 2008 8:33 AM in response to AWolfe II

I'm getting the exact same error.

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Answer 3

PNutts

Level 1

5 points

Aug 10, 2008 9:01 AM in response to AWolfe II

If I understand you receive this error repeatedly? I've seen it when I install or update, but I immediately try again the update/install completes successfully and the error does not repeat (for the same app).

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Answer 4

Ryan007

Level 1

122 points

Aug 10, 2008 9:07 AM in response to PNutts

I get the error repeatedly. Relatedly, I had installed an app over the airwaves and that one wouldn't transfer over to iTunes.

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Answer 5

jfaughnan

Level 3

889 points

Aug 11, 2008 8:04 PM in response to Ryan007

I have the same error.

I had to replace my G3 iPhone due to the white plastic cracking problem. I had a hard time doing the restore from backup. After the restore all updates have the same error.

The only solution seems to be to delete the app from iPhone and store, then download it again. iTunes has a record of my downloading, so I don't think I'm charged again even for commercial apps.

I suspect it's some kind of identifier issue -- there's an ID that's now different between the apps on my phone and those in iTunes.

I hope Apple comes up with a fix. This is very annoying.

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Answer 6

Andrew J

Level 3

790 points

Aug 11, 2008 8:17 PM in response to jfaughnan

You have to into iTunes and go to store and select "check for purchases". The apps will then download properly and you can sync to the phone. I delete the problem apps from the phone first. All was fine after that.

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Answer 7

uzagaku

Level 1

0 points

Aug 11, 2008 8:56 PM in response to AWolfe II

I ran into the same problem here.

I read about deleted the apps (6 of them: TypePad, AIM, AOL Radio, WordPress, At Bat and Evernote) from your iPhone and syncing to iTunes to reinstall them and that did the trick. (iTunes had unchecked the boxes for the deleted apps so I made sure to re-check those apps so that they'd sync to my iPhone.) Next time, will try updating through the App Store instead of through iTunes.

Message was edited by: uzagaku

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Answer 8

jfaughnan

Level 3

889 points

Aug 12, 2008 4:56 PM in response to Andrew J

I did the check for purchases, but it says they're all downloaded.

I've tried unselecting problem apps for sync, delete from iPhone, then check and sync. That seems to fix things one app at a time.

Hope Apple figures out a fix.

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Answer 9

Aug 12, 2008 6:16 PM in response to AWolfe II

I had this problem (when running sync I get "App will not install because computer is not authorized". I have a 2G phone. Problem was with iTunes and not the phone. Apps were not on the phone as I recently did a restore to the phone. Click on applications under library (left hand menu), then from the top menu choose store, and authorize computer. Works like a charm.

Cheers,

Jeremy

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Answer 10

Aug 13, 2008 3:56 AM in response to jerschmidt14

I also get this issue every time I update an app.

Upgrading via my Touch doesn't work. Subsequently upgrading through iTunes and then syncing results in this error dialog.

Also, iTunes seems to mis-report the number of apps requiring updates.

The workaround of deleting the app seems effective, but has the extremely irritating downside of removing all user preferences from the device.

I note this problem is widespread ( http://www.damienkomala.com/v6/unkown-error-on-the-iphone/).
Seems like a software bug to me.

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Answer 11

Aug 14, 2008 5:28 AM in response to jerschmidt14

Thanks Jeremy,

It DID work and it solved the 0xE800002E error. Although my computer (one and only) was authorized, I just clicked on Authorize once more for just the heck of it. And surprisingly it did work! Apple? Are you listening? Please fix this bug.

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Answer 12

Aug 14, 2008 10:29 AM in response to AWolfe II

Yeah, I have the same problem.

*This message is on the Apple Support site, does anyone from Apple ever monitor or respond to these issues?*

I found:

1) reboot the iPhone and re-sync it sometimes works.
2) if step 1 fails repeat it, eventually it will work.

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Answer 13

bahex

Level 1

0 points

Aug 17, 2008 5:56 AM in response to ManyComputers

It seems not...

It is really disappointing. I bought this iPhone 3G because I really needed a mobile device with such amazing features. Now I am spending hours and hours just keep it working. I have no time for this.

Deleting the applications and resync works fine for simple tools. If you delete YouNote for example and resync you get your app back up and running but you loose all saved data. Wow, I really start to hate my iPhone for all the trouble.

I don't know how many bugs apple has to fix, that they don't even manage such a really (I mean REALLY) big issue like updating the software on your iPhone.

Like I said: disappointing in any way...

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Answer 14

Aug 17, 2008 6:23 AM in response to bahex

I've been trying to stay away from applications that store data on the phone and nowhere else for that very reason. Even without the problem with application updates, firmware and OS updates can be can require you to reset the phone to accept the update which would then wipe out the data for all of your applications. Some applications can sync to your desktop, meaning you can recover the information, but i just don't feel safe spending a bunch of time setting up and storing information on the phone without any reliable backup mechanism. Sadly the list of applications that store their database someplace else in addition to the phone is a short one.

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Answer 15

iwuvwoo

Level 1

0 points

Aug 17, 2008 3:15 PM in response to bahex

I completely agree!!! This has become too time consuming. I also use the YouNote app, which I thought was so great, but not being able to use is properly *****!

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