Disney File Digital Copy - Doesn't Work!
This is just to share my frustration with Apple's lousy customer service and this faulty technology so others experiencing the problem don't waste their time troubleshooting a problem on their computer when it's clearly Apple's problem.
I purchased The Nightmare Before Christmas with the Disney File Digital Copy included, just so I could copy the movie to my iPhone. I already owned a copy of this on DVD, this was the only reason why I purchased it.
I placed the CD in my drive, filled out the information it asked for, and it opened iTunes. I was prompted for the code and typed it in, and immediately got "Sorry, the iTunes store is currently unavailable, please try again later".
I tried accessing other parts of the itunes store and everything else worked fine, just not this part. I called Apple customer care and the first person had me copy the movie from the DVD to the desktop and then try changing the extension and importing it. When that didn't work he transfered me to iTunes support. They insisted there was nothing wrong with the itunes store and it had to be my computer or firewall. I bypassed the firewall and connected directly to the cablemodem, still nothing.
They asked me to try another computer so I did. When I tried another computer, instead of the message that I can't connect to the itunes store, I got a message saying the code was already used, which was farther than I got before. At that point I was told the problem is software related on my computer and they gave me a new key to try once I figure out my software problem. I was highly skeptical that this was the cause, but decided to just wipe out my HD and install Windows from scratch and iTunes ONLY. When I attempted to activate the new code, guess what.. the SAME THING! It said the code was activated already! By that time support was closed so I had to call them back the next day.
I call them back, explain the situation, they then tell me to try it again tomorrow. I said "Why? Is there a known issue that will be resolved tomorrow?", their response was "There's no known issue, but you should try it again tomorrow." I responded, "If there isn't a known issue, then why the **** should I wait yet another day just to get the same error again and have to call back and wait another 45 minutes to speak to someone!?"
Their response? "I can't tell you that there's a known issue, all I can say is you can try it again tomorrow"
So clearly.. they're either trying to get people off the phone regardless of whether their issue has been resolved or not, or they know about the issue but in true Apple fashion they won't admit to it. When I complained further, I was told they were going to escalate the issue and I would receive two emails.. one from the person I was speaking with, and one from the person they escalated the issue to. I've yet to receive that 2nd email and I have wasted over 20 hours trying to watch a movie THAT I PAID FOR and can't due to Apple's crappy technology.
Lets see how long this message lasts on Apple's forum before they delete it..
-One ****** off customer.
I purchased The Nightmare Before Christmas with the Disney File Digital Copy included, just so I could copy the movie to my iPhone. I already owned a copy of this on DVD, this was the only reason why I purchased it.
I placed the CD in my drive, filled out the information it asked for, and it opened iTunes. I was prompted for the code and typed it in, and immediately got "Sorry, the iTunes store is currently unavailable, please try again later".
I tried accessing other parts of the itunes store and everything else worked fine, just not this part. I called Apple customer care and the first person had me copy the movie from the DVD to the desktop and then try changing the extension and importing it. When that didn't work he transfered me to iTunes support. They insisted there was nothing wrong with the itunes store and it had to be my computer or firewall. I bypassed the firewall and connected directly to the cablemodem, still nothing.
They asked me to try another computer so I did. When I tried another computer, instead of the message that I can't connect to the itunes store, I got a message saying the code was already used, which was farther than I got before. At that point I was told the problem is software related on my computer and they gave me a new key to try once I figure out my software problem. I was highly skeptical that this was the cause, but decided to just wipe out my HD and install Windows from scratch and iTunes ONLY. When I attempted to activate the new code, guess what.. the SAME THING! It said the code was activated already! By that time support was closed so I had to call them back the next day.
I call them back, explain the situation, they then tell me to try it again tomorrow. I said "Why? Is there a known issue that will be resolved tomorrow?", their response was "There's no known issue, but you should try it again tomorrow." I responded, "If there isn't a known issue, then why the **** should I wait yet another day just to get the same error again and have to call back and wait another 45 minutes to speak to someone!?"
Their response? "I can't tell you that there's a known issue, all I can say is you can try it again tomorrow"
So clearly.. they're either trying to get people off the phone regardless of whether their issue has been resolved or not, or they know about the issue but in true Apple fashion they won't admit to it. When I complained further, I was told they were going to escalate the issue and I would receive two emails.. one from the person I was speaking with, and one from the person they escalated the issue to. I've yet to receive that 2nd email and I have wasted over 20 hours trying to watch a movie THAT I PAID FOR and can't due to Apple's crappy technology.
Lets see how long this message lasts on Apple's forum before they delete it..
-One ****** off customer.
Asus G1s, ..