iTunes 8.0 gathers data about my music library well enough and sends it to Apple too; but then 10-15 seconds into "processing" by Apple, iTunes stops and reports that "Genius results can't be updated right now. An unknown error occurred (4010)." I thought it might be overloaded servers and tried several more times in the hope of squeezing my request in between those of everyone else; but that didn't work; plus if it were a server issue I'd expect to see postings here from others with the same problems, and I'm not.
John,
You are not alone. Same problem here as well. I am wondering if 29GB of library has anything to do with it, or is it just 500K people hitting the servers as well. I have fond memories of the old days when there were less mac users... 😉
I thought I would try genius anyway...I opened the genius bar and It kind of works. I found that with most of my artists it says it can't find them and offers the top ten selling albums. How dumb is that? I turned the stupid thing off and won't be using it again.
Is Apple the new Microsoft? Come on guys wakey wakey! Not too much to ask that someone in Apple lets us know whether this error is being caused buy a local pc issue (library size / broken files / radio streams / dog ate my homework) or a server capacity issue in which case I'll just sit back and wait...
I tried deleting my all of my radio stations and that still hasnt helped.
I've tried soo many times since iTunes 8 came out, at different times of the day. I'm beginning to get real upset, and I know its not a server load thing because my friends have turned on genius around the same time I have and no one else has had any issues.
Thank you - that solution worked for me too. Removed all my audio streams from the library, deleted the genius database (for good measure) and I now have genius!
If you delete the genius database also. Maybe the dead tracks or streams is already indexed in the database. This will give an error on the itunes server I think.
I just deleted the iTunes Library Genius.itdb and iTunes Library Extras.itdb and restarted iTunes. Genius is now recreating the dbs.. 300Gb+ of data (approx. 41k tracks) so it's gonna take a while.
add me to the list of extremely frustrated folks on this list. i hate to complain about a free upgrade feature not working, but after fighting with a macbook pro that crashes daily(and 3 Semi-Transparent Screens of Death in the last month,(STSOD, Apple's new equivalent of Microsoft's BSOD), a buggy iPhone 3G that never works as well as the 2G, and now the botched iTunes Genius feature, I'm about ready to give up on Apple.
Apple, please fix! I've spent at least $3000 in iTunes in the last 2 years(on top of a 2G iphone, a nano, a 3G iPhone, a macbook pro, 24" cinema display, etc., etc.), and I'm about to switch purely to Amazon, eMusic, or whatever else. The culmination of all these problems combined with an extremely vague error message is absolutely driving me nuts. I'm about to buy my first Thinkpad at this point!
/sorry for the rant, but I've been trying to get this to work for the past 3-4 days, and coupled with the experiences of everything else in the 3-4 months, it's completely ******* me off! Apple, please don't release stuff until you've THOROUGHLY QA'D YOUR SOFTWARE/HARDWARE.
I have the same problem and no idea what's causing it. At first I wondered whether I needed to open a port on the firewall or something but obviously not if no-one else has had to.
Then I wondered whether it might be something to do with having two different iTMS accounts set up in one Library that was throwing it even though I logged in as the primary one.