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Level 2

424 points

iTunes 8.0 - Genius - unknown error 4010

iTunes 8.0 gathers data about my music library well enough and sends it to Apple too; but then 10-15 seconds into "processing" by Apple, iTunes stops and reports that "Genius results can't be updated right now. An unknown error occurred (4010)." I thought it might be overloaded servers and tried several more times in the hope of squeezing my request in between those of everyone else; but that didn't work; plus if it were a server issue I'd expect to see postings here from others with the same problems, and I'm not.

Any thoughts about what the problem might be?

Dual 2.5Ghz G5, Mac OS X (10.5.4), 5 GB RAM

Posted on Sep 9, 2008 4:28 PM

Best reply

Trey Sullins

Level 1

5 points

Posted on Sep 9, 2008 4:38 PM

John,
You are not alone. Same problem here as well. I am wondering if 29GB of library has anything to do with it, or is it just 500K people hitting the servers as well. I have fond memories of the old days when there were less mac users... 😉

View in context

167 replies

Sep 10, 2008 8:00 PM in response to swimboy

I completely agree. I've tried everything.

My real library (47 GB of music) will not work with Genius. And I don't know how to portion off just a little, like people seem to be doing. I have tried nearly 30 times over the last 24 hours to no avail.

Creating a library under another user (granted, I only used 4 songs) works perfectly. But it does not fix my real library at all.

I've quit, restarted the computer, repaired permissions, made new accounts, all with no success. Please, someone find a solution.

Sep 10, 2008 8:22 PM in response to Roosterboy

Just to update: I found a file called iTunes Library Genius.itdb. Deleting it made the analyzing process slow down just a little bit, but did nothing to remedy the 4010 problem.

Perhaps that will eliminate a troubleshooting step for someone.

Sep 10, 2008 10:14 PM in response to John Dorsey

Same problem here with my 113GB library. I've tried over and over and it still hangs on Step 2 ("Sending Information to Apple").

Sep 10, 2008 11:55 PM in response to John Dorsey

Yeah, I've been getting the same 4010 error,even trying over one comp restart and a few iTunes restarts. Right now I'm rebuilding the Genius.itdb file, trying to get it to work.

Gav86

Level 1

0 points

Sep 11, 2008 2:54 AM in response to John Dorsey

Just to add here that im getting the same 4010 error.
Tried restarting both iTunes and my Macbook many times, no help.

Sep 11, 2008 3:38 AM in response to Gav86

I tried it three times with the same error: at last the fourth time was right and now my Genius is working fine.

fluffy

Level 1

61 points

Sep 11, 2008 8:52 AM in response to John Dorsey

I've been having this same problem at home on my real library, but didn't have the problem at all at work (where I tried it first). One thing I notice is that a lot of people are reporting success on one computer (i.e. a tiny library at work) but not on their real library at home - I wonder if maybe the Genius servers are getting confused by having multiple profiles associated with a single Apple ID?

caseyart

Level 1

10 points

Sep 11, 2008 11:32 AM in response to John Dorsey

I am getting the 4010 error too. I have a 30gb music collection, am running iTunes 8 on a Mac Pro with leopard 10.5.4. I have tried restarting and am still getting the error. I notice that even after a restart it doesn't create a new file to send apple, so maybe there is a way to delete that file and gather the data again ?

Sep 11, 2008 12:47 PM in response to John Dorsey

I have been trying since yesterday and kept getting the error message.

When I tried again, today, I to Stage #3 before getting the error -- tried again and it finally completed the process.

I have about 126 gigs on music.

I did nothing to my setting as based on this thread, I assumed it is some server problem at Apple -- maybe lots of people accessing the server at the same time.

Since there really isn't any glitch, I would just keep trying until you make it through.

Sep 11, 2008 1:33 PM in response to John Dorsey

ARGH! I've tried at bunches of times during the day - it looks like it might just be a server downtime, but mine still won't work. It sends the info to Apple, then waits. And it only waits for about 35 seconds or so before it quits. Hm.

tclucas5

Level 1

0 points

Sep 11, 2008 2:11 PM in response to Thomas Terrell

I'm having the same issue with "Sending Information to Apple". I let it sit for about 30 minutes before deciding that Apple would never make something where you have to let something sit for about 30 minutes.

Most likely, I am the least tech savvy person in this forum, so if anyone has figured out a way past this problem I would be eternally grateful for your help. Until then, I will continue to think Genius only reads at an 11th grade level.

Sep 11, 2008 9:37 PM in response to John Dorsey

Same problem here. I wish they would fix it or let us know what is going on.

cdhinton

Level 1

0 points

Sep 12, 2008 1:09 AM in response to John Dorsey

Been trying since iTunes 8 was released, multiple times per day, but still getting the 4010 when trying to turn Genius on.

Finding it hard be believe it's just server load, you would think that after a few days that would start to calm down?

Hiryu

Level 1

5 points

Sep 12, 2008 4:54 AM in response to John Dorsey

Same problem here.. been trying for the past three days, multiple times a day at different times. Sending the info to Apple takes a while and after about 20 seconds the error pops up.

Liudger

Level 1

59 points

Sep 12, 2008 5:54 AM in response to Hiryu

I got the same error. 100 gig of music. I am now checking if I have missing files or broken links to online music.
Could also cause errors.

Will post results

iTunes 8.0 - Genius - unknown error 4010