You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

"Cannot Get Mail - The connection to the server failed" problem SOLVED

Hi All,

I had been getting a the dreaded "Cannot Get Mail - The connection to the
server failed" error on my first generation iPhone (firmware version 2.1) when syncing e-mail with an Exchange server. After many troubleshooting steps I found the problem was the size of the inbox (9K messages). After archiving older messages into folders the iPhone could again sync.

I hope the helps others.

BMc

MacBook Pro 2.33GHz, Mac OS X (10.5.5), 1st Gen iPhone ver 2.1

Posted on Sep 26, 2008 11:58 AM

Reply
47 replies

"Cannot Get Mail - The connection to the server failed" problem SOLVED

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.