iPod touch 2nd gen won't connect to WiFi

I just bought iPod touch 16GB 2nd gen and I'm having trouble with using some WiFi networks. I can use unsecured networks, but I am unable to use ANY protected networks. Whenever I try, it asks me for the password, I enter it and then it gives me 'unable to connect' error. I try the same thing with my laptop and it works like a charm. I checked support part of apple.com website but I couldn't find any useful information. Anyone knows a solution for this? Should I contact apple?

Posted on Oct 12, 2008 12:26 AM

Reply
60 replies

Mar 30, 2009 7:13 AM in response to luvlabs

Luvlabs,

Many, many thanks for your offer. I actually have a support topic going here:

http://discussions.apple.com/thread.jspa?threadID=1928799&tstart=0

However, please note: I think you misunderstood -- Both my G1 and G2 iPod Touches work on my secured network at home. My G1 Touch does a pretty good job of joining unsecured networks (both public and private) around town, but my G2 Touch has never yet succeeded in joining an unsecured network.

And -- this is my second G2 Touch. I returned the first one because of this wifi issue and another problem. In my replacement G2 Touch, the other problem is fixed, but the wifi issue is identical.

Thanks again.

Nov 8, 2008 5:57 PM in response to fishb0ne

Had the exact same issue. Ipod touch gen 1 - no problem whatsoever no matter what form of wireless encryption I used.
Gen 2 - everything but WPA works.
First time store said it was a bad board, so they got me to go to original retailer (costco) to replace it.
Came home - same exact error - WEP is fine, but WPA simply does not work.
"Unable to connect" error - even the toggle back and forth for the wifi doesn't seem to do anything either.

Nov 15, 2008 9:06 PM in response to jfuh

I've called Apple on this, as I'm having a similar issue. But my problem is with WEP, not WPA. Apple verified via phone that the 2nd Gen iPod Touch models support both WEP and WPA encryption. I can connect to my home network when I turn off the WEP encryption. When I turn it on and type in the password, I'm always told that the password is incorrect, and it won't connect. I know I'm not typing it in wrong, as it works on an iPhone in use in the household as well as two laptops. I worked with Apple for more than two hours, and they could not figure it out. They told me they were at a loss and they'd call me back if they could figure it out. Yeah right, that was two weeks ago. If anyone figures this out, please, please, please post the solution.

Nov 20, 2008 2:38 AM in response to VeLiKi

I was in the same situation for several days. I think the key was to delete the network you're trying to access and then re-enter manually. This isn't likely to work the first time but keep re-entering (countless times) the password until finally it accepts and you're in. Repeat manual set-ups possible.

Hint: if you see your neighbor's network don't access it. The Touch locks on the last used network and it was difficult for it to come back to mine.

Dec 22, 2008 9:10 PM in response to cjpopeye

My 2nd Gen iPod Touch would not connect to our guest WEP network at work. I run WPA at home and it works fine. As an experiment, I switched home back to WEP (128 bit) and it connected fine. HOWEVER, this was when I configured the router to use the hex key in slot 1. I could never connect when I configured it to use slots 2, 3, or 4. Rumor has it that some folks choose the key in slots 2,3, or 4 for some misguided reason of thinking that this is more secure than using slot 1. In reality, all WEP is insecure (but maybe better than nothing). Check which slot your router is using for the key. Still the Touch should work regardless of WEP slot used. Those at work with 1st gen Touch's have no problem while those with 2nd gen simply do not work on the WEP network (despite both set of users being on the 2.2 iPod s/w version). Hope this helps and I hope Apple has a fix. Otherwise I have to go do battle with corporate IT. 😟

Dec 26, 2008 5:14 AM in response to VeLiKi

Hi all,

Here is a curve ball for everyone.

Bought two iPod Touches 2nd Gen for my two sons for Christmas. One connected to my WEP network the first time. The other will not connect at all like everyone else. I have am iPod 1st Gen that connects just fine.

The fact that one works and the other does not, when both are the same model and were bought at the same time at the same place leads me to believe that the one that does not work is defective.

We are taking it back today for a replacement. Will see what happens.

James

Dec 26, 2008 9:36 PM in response to Dynamite DJs

DO NOT, I repeat DO NOT update to 2.2 yet.

I got a 2nd gen Ipod touch for Christmas, played with it all day yesterday and today...everything was working fine until I decided to update to 2.2.

BIG MISTAKE.

Now I'm stuck and nowhere to go, but wait for Apple to get a fix.

The upgrade process corrupted my original software. NOw it wants a total restore, but the restore is not working.

Jan 6, 2009 3:24 PM in response to VeLiKi

i found a soultion that worked for me after working on this issue for a long time. i turned off both my router and wifi on my ipod touch. i then went into general settings, then to network. the ipod at this point would not recognize my wireless signal in my house because the router was still off. i then turned on the wifi on the ipod. i then went into 'other' for connections, and basically retyped in my wireless account name and wpa2 password but did not connect it... it just left it there with the information on the screen. i then turned my router back on. once the router was sending a strong signal i then attempted to connect with the name and password i already had on the screen. and it worked... after hours of looking for an answer. hope this helps.

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iPod touch 2nd gen won't connect to WiFi

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