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John Jay Author

Level 1

45 points

did your nano get stuck for "regulatory delays" in China?

I bought mine on wedesday, Fedex posted an ETA of Tuesday Sept 20th. But on the website it says this:

Date/Time Activity Location Details

Sep 17, 2005 7:55 PM

Shipment exception

SHENZHEN CN

Regulatory agency clearance delay

7:55 PM

At local FedEx facility

SHENZHEN CN
6:32 PM

Shipment exception

SHENZHEN CN

Regulatory agency clearance delay

Sep 16, 2005 10:10 PM

At local FedEx facility

SHENZHEN CN

6:36 PM

Shipment exception

SHENZHEN CN

Regulatory agency clearance delay

6:30 PM

Shipment exception

SHENZHEN CN

Regulatory agency clearance delay

Sep 15, 2005 9:16 PM

Picked up

SHENZHEN CN

Package received after FedEx cutoff

9:16 PM

Left origin

SHENZHEN CN
7:21 PM

Package data transmitted to FedEx

did any of your packages get held up? fedex now has no real ETA... ***?

Posted on Sep 17, 2005 2:08 PM

54 replies

Sep 21, 2005 7:34 AM in response to John Jay

I didn't have any problems like this. I ordered right when they were announced so I must have gotten mine from a shipment that was already on U.S. soil.

Sep 21, 2005 9:10 AM in response to John Jay

I got sick and tired of waiting which i still am 5 days stuck in china. so i called fedex and they say that the supplier aka Apple did not send fedex the complete paperwork and can do nothing about it.
APPLE SEND FEDEX THE PAPERWORK
We gave you our hard earned money now give us our long awaited ipod nanos

Sep 21, 2005 9:33 AM in response to Adam Fenty

I understand that a mistake got made, I can live with that, it happens, what kinda bugs me is that nobody has received an email or an explanation on this delay and why. What apple should have done is send everyone an email tell them that "hey something was messed up we are working on it sorry for the inconvenience". But instead we hear nothing. I think some credit for itunes would be the right thing to do for us poor people waiting on this.

Sep 21, 2005 9:34 AM in response to John Jay

My Nano is also stuck with yours in China in the same shipment. FedEx and Apple have been completely and totally unhelpful in clearing this up, they both blame it on the other one, and I'm really starting to get freaking irritated. Does anyone know if they'll let us just cancel it, at this point i'd rather walk 5 minutes down the street and just buy one, screw the engraving. I can't imagine a multimillion dollar company like Apple has NO control over what happens to their products, even in a foreign country. It's ridiculous.

Sep 21, 2005 9:37 AM in response to John Jay

Check over at www.ilounge.com to see the the 15 page complaint list in the forums there its crazy and yes this is absolutely obsurd if i dont receive my ipod soon i will call my credit card company and have them charge the money back to my account and see if they can sell my custom engraved ipod to someone else which i doubt anyone will buy it for the lyric from Armor for sleep i put on the back

Sep 21, 2005 10:38 AM in response to Adam Fenty

Yeah, I gave Apple a call last night and demanded a refund for the expedited shipping I paid for. At first I got a rep who swore up and down this was not Apples fault on nothing they could do about it. I requested a supervisor and was given a refund of my shipping fees immediately, no questions asked.

So for all of you who made the mistake of selecting the 2day shipping, I recommend you call for a refund if you were affected by this holdup.

On a lighter note, I tracked my package this morning and it seems to have arrived in Indianapolis, hopefully thats the same for all of your orders.

Bryan Mick

Level 6

13,020 points

Sep 21, 2005 1:38 PM in response to John Jay

Dude,

It's just a delay of a couple days and you're being compensated for it. Get over it.

Cheers!
-Bryan

Sep 21, 2005 1:41 PM in response to Bryan Mick

He's right, if Apple had been working on it or had anything close to resembling decent customer service I would be satisfied. But the shipment has just been sitting there since the 15th and nothing is being done.

Sep 21, 2005 1:41 PM in response to John Jay

Just received a call from a fedex repthey are calling all the customers involved in this shipment to explain that there is nothing they can do. They said; "the problem lies with APPLE and it's paperwork, and until APPLE rectifies it, they will continue to sit in China".
to talk about this in a forum where the entire thread wont be deleted for buissness purposes go to www.ilounge.com
Apple send FedEx the info they need we are paying customers

Sep 21, 2005 1:42 PM in response to John Jay

1-800-275-2273
then sit and wait listening to crappy elevator jazz and what not till someone picks up lol

Sep 21, 2005 1:43 PM in response to John Jay

the first person i talked to was actually very kind
he gave me my refund immediately with out even asking for one his name is altero i dont know how to spell it but he should get a raise for customer service

Sep 21, 2005 1:54 PM in response to John Jay

Mine finally left china. Now it's in INDIANAPOLIS, IN and is expected to be here by friday. Thank God. 🙂

Sep 21, 2005 3:01 PM in response to John Jay

I am hoping apple has delayed the shipping and the 'regulatory delays' is PR. It would be good if Apple are investigating the scratches and screen cracking people have been raising on this site and on many other sites across the web.

Sep 21, 2005 3:59 PM in response to Matthew Pringle1

I doubt it... I ordered a nano after the one thats being held up and its in Memphis already. Just problems with the paperwork on that batch.

Sep 21, 2005 4:37 PM in response to John Jay

Another discssion names "Scratches" was just deleted, I wish this would stop, these boards are a great way for Apple, users and potential customers to see how a product is doing in the real world. I would hope Apple are reading and noting the issues being raised rather than just sweeping them under the carpet.

did your nano get stuck for "regulatory delays" in China?