ok my ipod touch doesnt update play counts. like i play though any song all the way throughand plug it in to the computer and it says is hasnt played at all. but when plugged in to the computer the play count works fine. any suggestions on how to get play count working on ipod too???
"According to the Apple technical support employee I just spoke with, this is a known issue for an iPod touch set to manually manage music."
Apple has acknowledged this issue, but has not provided a timeline for a fix.
The official workaround (again from my post above from Nov 7, 2008):
"I was told this was a known issue, and that the fix is to first try to reset all settings (on the iPod via Settings > General > Reset All Settings), and if that does not work do a complete restore of the iPod (in iTunes computer application)."
There is no known fix for this problem other than to perform a complete restore of the iPod. Since this is a destructive move and wipes all song metadata, it is definitely not an acceptable fix.
Apple needs to fix this critical issue.
Reliable music playback is the primary purpose of an iPod.
If you are experiencing this issue, please contact Apple technical support, let them know this is a serious issue, and report their response back on this thread. I plan on asking them once more again the status of this issue when I have some free time later this week.
And yes, I continue to experience this hideous bug every day, every time I listen to my iPod.
Their first suggestion about for fixing it (resetting all settings) doesn't work. Their second solution is even worse than the problem, as I'd lose ALL of my playcounts! It's so frustrating that apple won't even say if this issue will be fixed, let alone when!
I'd followed the advice on here and restored my ipod (took a lot of work getting everything backed up, and then restoring things like album artwork). At first it had fixed the problem, but after less than a week itunes was losing my play counts and last played data again!
This time, though, I've found a way to fix it without having to restore the ipod!
1) I installed winamp, with the 'ml_ipod' plugin.
2) I started winamp with my ipod plugged in (and itunes closed), and after a few minutes winamp parsed the database.
3) I ejected the ipod from winamp.
4) I disconnected, and then reconnected my ipod after listening to a few songs (don't know if this step was necessary), then started itunes, and my new playcount data was appearing again! Including all of the songs I had recently played that itunes had forgotten about!
So basically, opening the ipod in winamp seems to fix the corrupted database (or whatever the problem is). Do this at your own risk obviously, but if all apple can suggest to fix it is to restore the ipod then there isn't really much to lose, imo. It only takes a few minutes.
i'm not sure the ipod plug in for winamp works with the ipod touch does it? i'm pretty sure the last time i checked it didn't, due to the lack of disk mode.
It worked for me, although anyone reading this, try it as a last resort, after backing up everything, just before you're about to give up and press the restore button. Don't just take my word for it!
Winamp doesn't seem to like AAC files with album art very much, some of my album art is missing after running the ipod in winamp. Unticking the 'support album art' option during the ipod plugin installation might help.
Initial tests with iPod touch 2G software version 3.0 show that this issue is fixed. Can you confirm that it is no longer a problem on your end Ryan7 and close the topic as fixed?
Definitely not fixed. I did not have any problems under 2.2.1, now I have syncing issues with 3.0. For some reason, the last song of an album will not be counted as having been played. And when it actually does, the whole album gets counted as 2 plays minus the last track. Quite annoying.
I did a full reset, didn't help, a full restore, still same problem.
Squirsier wrote:
Definitely not fixed. I did not have any problems under 2.2.1, now I have syncing issues with 3.0. For some reason, the last song of an album will not be counted as having been played. And when it actually does, the whole album gets counted as 2 plays minus the last track. Quite annoying.
I did a full reset, didn't help, a full restore, still same problem.
That's an odd one, I have 3.0 issues but not that one. Have you tried restoring as a +new iPod+ rather than restoring from your last backup? Perhaps something in the last backup is corrupted, so completely starting from scratch may help.
Thanks for the answer. Right now, I am contemplating the idea of trying Winamp with the iPod plugin to see if it'll fix the issue, as it did for some other people. If that doesn't work, I guess a full restore as new is my only last option.
Whichever option will (or will not) work, I'll report back here!
And there's something else. I downloaded a few apps, all of which synced except one. Will restore to New tomorrow and update here. Seems like syncing is kinda broken here.
Well, it has to be a OS 3 issue. I completely restored to New, removed everything in my iPod Touch Playlist and added only 1 album.. played it fully, synced, and same issue.
I also did a complete scan of my PC prior to do the restore to New, with AVG and AdAware, and nothing was found, so my PC seems clean.
Still having the issue. But if I play several albums before I sync the iPod Touch to iTunes, only the LAST song played will not be counted as played, everything else will.
I tried deleting my regular iPod Touch playlist and creating a brand new one, still same thing.
I guess I tried all I could, really. I'll report back after we get an update on OS3...
