77817 Views Previous 1 … 35 36 37 38 39 … Next 647 Replies Latest reply: Aug 11, 2006 11:59 AM by toddc Go to original post
Gee, could this be Apple's way of slamming people who they think have broken DRM rules? No way to find out, because Apple has become an arogant little brat since SJ's return. Nothing is ever as it seems with Apple any more.
Just look at ALL the many problems with the new Mac Book Pros' bulging batteries. Yet not a single word from the RottenApple about the situation. Seems they care more about their bulging pockets-full of cash than they do about their customers.
I was an Apple user for 18 years, then along came OSX. The Apple has become very rotten, thank God for a free market place and much better, non-apple, options in MP3 players these days.
Apple/iPod, JUST SAY NO!
went to the apple store and got zilch in help. nada. nothing. i didn't expect the genius bar to miraculously restore it, but that little shuffle didn't even come up on their computer either. it just sat w/ the ipod updater reading, "waiting for ipod to get ready". i chuckle to myself because despite these continuing instances of the s.a.m.e. problem this is still overlooked. being that i've already bought another, i asked if i could get a credit towards a future purchase. nope. my shuffle has shuffled out and i had to follow suit and shuffle out the door.
same problem here. updated the shuffle software and was dead as soon as i tried updating the songs.
luckily i was still a couple days from my warranty expiring. they sent a new/refurbished one and it worked. then tried updating the songs some time afterwards, and it died......out of warranty.
there were no problems with my side of the hardware or songs as i can still update my 3g ipod just fine.
And me! I'd only had mine a few weeks and had to endure a 3 hour bus journey without it as a result. Soon as I was home, first thing I did was look for help on this site. Tried a few things that were outlined in replies to this post, but as my computer and itunes refused to recognise the ipod, there was little I could do. Spent about 6 hours trying to solve it myself before resigning myself to the fact that I would have to take it to my local store.
A lot has been said here about abysmal service received from store staff (general staff and Geniuses). My main reason for posting is to tell everyone about my POSITIVE experience.
When I entered the store, I was greeted by 3 staff members (despite the store being rather full, there were enough staff to deal with everyone). I singled out one member, who listened to my problem sympathetically, plugged my shuffle into a mac just to check registration/warranty. He said that it was quite possibly from a faulty batch, but he wasn't authorised to replace it, so I would have to come back and see a Genius. He booked me an appointment for an hour later (luckily it's a Saturday and I needed to do other shopping in the mall). I came back at the allotted time and was seen to immediately. My allocated Genius picked up immediately on my frustrations, didn't try to tell me to do any of the stuff I'd already tried, and after checking warranty proceeded to do the necessary paperwork to replace it. I must also point out that as I hadn't bought the ipod from a store (I got it off ebay!) I was very worried that not having a receipt or buying it from a recognised dealer would have an adverse effect. He merely questioned why the original store wouldn't take it back; when I confessed I bought it from ebay he just said "oh" quite casually and carried on. Within 15 minutes I was walking out the store with a brand new one and a receipt for it. No tricky questions,no disbelief, no hesitations, just good old fashioned customer service. And the Genius was cute which added to my "feel good" experience :o)
I was a little put off by Apple products in general following this experience; my aim is to upgrade to a high-end model within the next 3-4 months and my shuffle is merely an interim measure whilst I save. I'm not sure that I will go for an ipod as originally planned - reading severl reviews they seem to be overpriced for what they are, and as I will be returning to South Africa soon I'm worried about back-up, although to be fair, that would be the same of any brand. But I must say that whereas yesterday I was sworn off Apple for life, my experience in-store today was positive and may sway me.
Add another one here to the list. HOW MANY DOES THIS MAKE?
And thanks for the lecture AMACADDICT. Yea, stuff breaks, but when alot of the same thing breaks, it's called a DEFECT. 1% is fine with you, huh? Hopefully, 1% of all the electronics in an airplane don't crap out after software updates. Just think if that 1% that bought a Ford Explorer with Firestone tires just shrugged it off when the tires just fell apart. "OH, these things happen, right?". What a crock!
April 5, 2005: Purchased 1GB iPod Shuffle for what now seems like an outrageous price of $100 something dollars.
April 5, 2006: Shuffle still working nicely as the one year warranty expires.
June 25, 2006
3:00 PM : Placed Shuffle on pause while I entered a grocery store.
3:10 PM: Exited store. Attempted to resume music... GOGOGO.
3:11 PM: Attempted to resume music... GOGOGO.
3:12 PM: Reset Shuffle. Attempted to resume music... GOGOGO.
3:13 PM: Went home tuneless.
3:30 PM: Tried to plug Shuffle into computer... not recognized by iTunes, iPod updater, or Windows.
3:40 PM: Unplugged Shuffle. Attempted to resume music... GOGOGO.
4:00 PM: Began reading posts within this thread.
8:13 PM: Finished reading posts within this thread.
Number of beers consumed while reading posts... 4.
Number of posts regarding GOGOGO problem... 507.
Number of solutions that worked... 0.
Number of responses from Apple... 0.
Amount of confidence in Apple's products... 0.
I am now on my second shuffle in 6 months... I fear the same thing as I have had the exact same situation as described below. I am curious how the 3rd replacement is holding up...
-- Increasingly Disappointed with this Product
I'm on my 3rd 1gb Shuffle in 8 months. Both
replacements were covered under Apple's warranty. In
both cases the latest iPod Updater would not restore
the Shuffle. Shuffle would charge, but failed to
mount, play, etc. All it would do both times is flash
the green/orange lights. What is frustrating is that,
in both cases, I cannot attribute anything to what
caused the problem. I was listening, stopped, turned
them off and then they failed to operate the next
time I went to use them. Both times they functioned
normally for a couple of months before developing the
problem. I use my Shuffle every day for at least an
hour or two at a minimum. Seems to me the Shuffle
should be able to handle such use. I'm a bit nervous
I have about 3 months left on my year warranty and
fear my 3rd one will conk out shortly after the
warranty expires. I know nothing lasts forever, but a
product should reasonably outlive its manufacturer's
I'm sure we all sympathize with your situation.
By the way everyone, here is the article from PC World about this problem:
I advise you all to keep making noise about this, keep sending emails to Apple and to your favorite news sites, only this will get their attention to this situation. The word needs to go out that we have lost faith in Apple because of their lack of recognition for their customers struggling with a defective product.
This is ridiculous, I was panicking because I thought I'd done something to it, but now I realise it's just a fault with Apple!!
APALLING, the fact that they're not even recognising the problem.
I'm going to the Apple store in the Trafford Centre in Manchester tonight, and take my shuffle in with me and see what they say!
Wish me luck
Oh, so that's it? We're screwed? There is no possible way?
And Apple gives us no hope?
This happened to me this afternoon, it went greenorangegreenorangegreenorange right before my walk to the post office. Sadly, I walked, musicless. Assumming perhaps it wasn't charged.
So I leave it in my computer USB slot, and it gets NO recognization.
The user book that came with the shuffle simply spat me in this face, so I come here... And Apple spits me in the face twice.
Perfect, JUST in time for my three hour drive to the desert.
There is NO way? At all??