76740 Views Previous 1 … 36 37 38 39 40 … Next 647 Replies Latest reply: Aug 11, 2006 11:59 AM by toddc Go to original post
I bought a 1gb shuffle last week from Singapore thru one of my friends who was travelling and I got it registered with Apple yesterday.
It worked for 5-6 days and now me too is facing 'Subject' problem. My registration says I am covered under warranty.
Would apple ask the dealer in Cochin, (Kerala, India) to help me.?
Await an early reply.
I'm on my second Ipod shuffle.
Bought 13/04/05 lasted until I updated Itunes about 9 months later and I got the dreaded blinking lights. Obviously I tried all the resets- nothing.
I contacted apple and they replaced the ipod 28/02/2006 FOC.
My second one has randomly got the dreaded flashing lights after 5 months. I will obviously give apple opportunity to remedy the situation (again), but this is not on!!
In the UK we are protected by:
Sale of Goods Act 1979. Supply of Goods and Services Act 1982. Sale and Supply of Goods Act 1994. The Sale and Supply of Goods to Consumers Regulations 2002.
Form the DTI website: Key Facts:
• Wherever goods are bought they must "conform to contract". This means they must be as described, fit for purpose and of satisfactory quality (i.e. not inherently faulty" (see below) "at the time of sale.
A fault present at the time of purchase. Examples are:
• an error in design so that a product is manufactured incorrectly
• an error in manufacturing where a faulty component was inserted.
The "fault" may not become apparent immediately but it was there at the time of sale and so the product was not of satisfactory standard."
"Therefore, I think we have an inherent fault present, we can use the post's here as evidence, (I may also have the unit inspected by a government approved electronics engineer as I work with them so thats FOC for me). Therfore the goods are NOT fit for purpose and NOT of merchantable quality. NB the burden of proof is with us the consumers after six months".
• Goods are of satisfactory quality if they reach the standard that a reasonable person would regard as satisfactory, taking into account the price and any description. "i paid alot for my ipod - it is reasonible to assume it will last longer than a year"
• Aspects of quality include fitness for purpose, freedom from minor defects, appearance and finish, durability and safety.
• It is the seller, not the manufacturer, who is responsible if goods do not conform to contract.
• If goods do not conform to contract at the time of sale, purchasers can request their money back "within a reasonable time". (This is not defined and will depend on circumstances)
• For up to six years after purchase (five years from discovery in Scotland) purchasers can demand damages (which a court would equate to the cost of a repair or replacement).
• A purchaser who is a consumer, i.e. is not buying in the course of a business, can alternatively request a repair or replacement.
• If repair and replacement are not possible or too costly, then the consumer can seek a partial refund, if they have had some benefit from the good, or a full refund if the fault/s have meant they have enjoyed no benefit
• In general, the onus is on all purchasers to prove the goods did not conform to contract (e.g. was inherently faulty) and should have reasonably lasted until this point in time (i.e. perishable goods do not last for six years).
• If a consumer chooses to request a repair or replacement, then for the first six months after purchase it will be for the retailer to prove the goods did conform to contract (e.g. were not inherently faulty)
• After six months and until the end of the six years, it is for the consumer to prove the lack of conformity.
If I don't get satisfaction, I WILL be contacting UK trading standards, and I urge all of you in the UK to do the same on an individual basis
shuffle Windows XP
I had to return 2 ipod shuffles in the span of one month to the Apple Store in Houston because both units were afflicted with the "blinking lights of death". Based on my interaction with the employees there, it appears that Apple is aware of the issue, and they issue a replacement as soon as they diagnose the "BLOD" condition. Whether or not Apple has fixed the issue in manufacturing, one cannot say, but their silence on the issue speaks volumes.
My advice is to not waste any time trying to "reset" the Shuffle when you see this condition. It's an exercise in frustration. If you live near an Apple Store, take it in a get it replaced. good luck.
PC Windows XP Pro
Do ipods come with a year warrenty or do you have to pay for it? My ipod suffule with 512 mb has the same problem. My computer wont recognize it. it wont play any song. i had my ipod connected to my computer and i was putting songs into it. after i finished putting in songs i took it out of my hp pavilion usb port and tryed playing my music. when i pushed play i got the green and orange lights. ive tried updating it but my computer wont recognize it. ive tried reseting it but that has not worked. so do ipods automaticly come with a year warrenty or do you have to pay for those because if it does im going to try and get a new one.
I recently experienced my Shuffle displaying the flashing lights of death. If i tried to play it our plug it into the USB port, the lights would flash. iTunes would not recognize it, and neither would iPod Updater, so I could not restore the firmware. One positive thing I noticed was that the computer did at least recognize that a storage device (my Shuffle) was plugged in and assigned it a drive letter in Windows Explorer. I simply right clicked on the drive and selected FORMAT. I formated it as a Fat32. After that, iTunes picked it back up without a problem. I have since reloaded music several times without any issues. I believe my problem was caused during a load that was interupted by an error or from my computer locking up. I think this could also happen if you remove the iPod when it says "Do not remove". I had another shuffle that died completely. No flashing lights, and the computer would not even recognize that it was plugged into the USB port. I believe that either the battery was completely dead and unable to charge, or the USB connector went bad. No sullution for that problem. I can be contacted at email@example.com if you have questions.
18,000 iPods is a lot of angry people. 1% us a big number when you multiply it by millions and it becomes unacceptable. So, yes, I think if 18,000 people are having the problem, Apple should address this.
What has frustrated me for years with Apple is that they very often refuse to acknowledge widespread problems until it comes to a boiling point and angers people. Then, and only if it becomes a big PR problem, will they address the issue. In the past, it has often required class-action lawsuits to get them to act.
What also angers me is the exorbitant prices they ask for for iPod shuffle repairs. One could buy a new shuffle for the cost of their "repairs" (i.e., scrapping it for parts and sending you a refurbished shuffle).
iMac G5 Mac OS X (10.4.6)
I'm not sure if this will work for anyone else but last night, I downloaded the 06/28/2006 ipod updater to a powerbook and attached my defunct 512 Mb shuffle. It has sat unused for about 3 months with the blinking light problem. After I attached it to the powerbook and loaded some mp3s from itunes, it worked!
Maybe there is something in the 06/28/2006 update that helps???