77134 Views Previous 1 … 3 4 5 6 7 … Next 647 Replies Latest reply: Aug 11, 2006 11:59 AM by toddc Go to original post
I'm so suprsied by seeing all of u guys having the exactly same problem as I do!
I'm from Tokyo and I got my shuffle last March. So I guess this problem's spreading all over the world...I really do think Apple should do something for this trouble, it's not just an error occuring to a single user, but it's been affecting so many of us all over the world!
Apple, we need ur help!!!!
I've got a 2 month old 512 shuffle and I am having the same problems as others in this thread. I opened a repair ticket sunday and they are suppose to send me a new one, but clearly there is a bigger issue. I had recently updated itunes and suspect it is the culprit. It quick in the middle of playback mode and hasn't worked since, itunes no longer recognizes the unit.
So I just talked with the tech support at apple and was told they would email me the "trouble shooting tips" after I told them what was happening and that I had already done all of the tips and reset actions. They told me that they have not heard of people having this problem when they have not had to upgrade, Does any one have a clue what they will do in this case?
My shuffle (bought in early Oct.) was fine on my PC.....then my screen failed and I had to get it repaired. Once I plugged it into my boyfriend's iBook, the blinking orange/green lights!! I do think it's the software, I didn't update to iTunes6, I lost my Music library on my PC when I did that, so I uninstalled it and reinstalled iTunes 5 (which is what the shuffle was on!)......the iBook had iTunes 6 and the shuffle hasn't worked since!! I am going to send the piece of junk back to Apple, but I don't think it's fair you have to give a credit card number so they can charge you. By comparsion, my laptop was bought in August, and HP gave me free shipping back to the terminal to repair it, and I didn't need a credit card for them to accept it!! I know you get a "replacement" shuffle, but what if you want your money back or if it is determined to be "your fault", why the **** would you want to pay for another one!? I'm glad to hear so many other people are having the same problem, I thought it was just a bad week for me!
Laptop PC, iBook G4 Windows XP
Apple released today a new version of iPod Updater. Just installed thinking it would resolve the flashing lights issue but the problem persists. My ipod remains dead (it's been two weeks already).
The Shuffle is suposed to beat in quality most of the cheap MP3 flash players out there but a product that dies after 6 months of use can´t be considered good quality at all. Apple, wake up!
iBook G4 Mac OS X (10.3.9)
So I took my "green/orange" light shuffle to the Apple Store yesterday. As soon as I clicked the play button on my shuffle and had the green/orange lights blink the "Genius" on duty said "ah... you got that going on." He then plugged it in to his powerbook and the only thing that happened was the beach ball.
The shuffle was a gift I received last week and I had the orginal packaging with me (I did not have a receipt).
The Genius didn't even try to "fix" my shuffle. He just declared it "DOA" ("Dead On Arrival" for those that don't know what DOA means) and took me the register to get a free replacement.
My new/replacement shuffle came with firmware 1.1.2. It's working fine.
However, I just had Software Update tell me about "iPod Updater 2005-11-17." This will update my Shuffle to firmware 1.1.3. But after my first experience and reading all these posts, there's no way I'm updating anything if it ain't broke.
Apple, I still got love, but get your ish together on this one!
Me too. Same experience as several above. I bought the 1G shuffle last February and it has run pretty well since then. We updated to Tiger a couple weeks ago and I just plugged my shuffle in for the first time since that. It recognized it and updated it... and so the problem began. Now all I have is the blinking lights. What a sad thing. After reading this thread I guess I'll take it back to the apple store and see if they can help me. sigh
1G shuffle Mac OS X (10.4.3)
Someone was able to fix his blinking iPod!
Unfortunatly for Mac users the instructions are for a PC.
The following should accomplish the same on a Mac (not verified!)
1) Restore the iPod firmware
2) Launch Disk Utility
The iPod should be visible in the drive list
3) Select the iPod
4) Click the Erase tab
5) Choose Volume Format: MS-DOS File System
6) Click Erase
But this guy solved it because he got his Shuffle recognized by iTunes, while mine's (and I think the rest of affected people here) doesn't get recognized neither by iTunes, Finder or Disk Utility (under OSX) or Explorer (under Windows). So I can't change iPod preferences in iTunes.
When I connect the Shuffle to my iBook and open iTunes, the mouse pointer turns into the spinning beachball (it stops when I disconnect the Shuffle). The same happends with iPod Updater. Connecting it to my PC has the same effect, it freezes iTunes and iPod Updater.
When I open the System profile app, it shows my iPod as an USB device, so my guess is that the system detects there's an iPod connected but enters in a loop trying to access its data.
What scares me more is that Windows shows the Shuffle as an external disk but refuses to open or format it. For me, that might indicate that some important part of the firmware has been damaged. These are just suppositions, but since Apple hasn't yet offered us a solution I better start looking for one.
Mac OS X (10.3.9)
Just a follow up to my earlier post.
I reported the problem on apple.com service website. Within 24 hours there was a guy from UPS at the door with a new Ipod. Works great - but I have no intention of upgrading it. I disabled the updater software to prevent it happening automatically.
The broken ipod was sent back to apple (ups ´guy came and picked it up from work). The case is now closed.
So far no charge either so great customer service Apple!
Blinkety blinkety blink! Green and orange lights just laughing I tell ya. Well I as well can join the "my-Shuffle-is-now-a-caffeinated-traffic-light Club". As y'all know, the new iPod Updater addresses this issue but is somewhat pointless since the shuffle isn't recognized by it to update it. I've called tech support many times in the last week or so but all they want is more money to ship a replacement (since i'm past the 6 month mark on a "one-year warranty"). The representatives either didn't know this was a widespread issue or just didn't care. Either way, not cool. But today was a good day and this is my advice to y'all. Call tech support and ask to be forwarded to a "product specialist". They know this issue is happening 'cuz of the new iTunes update. They're sending me a replacement w/ no shipping charge as long as I return the defective one upon arrival. I of course can't guarantee that this will happen for each and every one of you but it's worth a shot. The thing is when you get your new shuffle, don't open iTunes; you need to run the new "iPod Updater 11-17" first. Apple released the new iTunes and, in my opinion, needs to take responsibility for the adverse effects it's had and publicly solve this issue without trying to charge customers for it. Nonethless, overall I'm glad to have chosen Apple over PC and hope that Apple learns from this mistake.