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Level 1

0 points

Cannot Connect to iTunes Store?

As of last night, I cannot connect to the iTunes store. I get a message saying "iTunes cannot connect to the iTunes Store. The network connection timed out". My network and internet are working just fine (all other applications that require internet connect run fine as well). I ran the diagnostic and it says "Secure Link to iTunes Store failed". I have tried everything the help button told me to do and nothing worked. Here's part of the diagnostic report:

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
Last successful store access was 2008-11-02 23:08:43.

Dell XPS 1210, Windows Vista

Posted on Nov 3, 2008 10:14 AM

85 replies

NattyD

Level 1

0 points

Nov 4, 2008 2:02 AM in response to tehlb

Ok, this is kind of good news and bad to me!! I know now that it isn't my laptop that is playing up, but by the looks of things it has been down for ages...I am off on a road trip and bought my itunes card to update my music specifically for the trip - very disappointing

ucgirl24

Level 1

0 points

Nov 4, 2008 2:03 AM in response to tehlb

Me too! Don't know when this started because it's been weeks since I downloaded new music. I just tried to download as normal, and after I gave my username/passwd, I got the same error. I even downloaded the knew itunes in case that was the problem. Maybe the new itunes has a bug?

Mikupiku

Level 1

0 points

Nov 4, 2008 2:09 AM in response to ucgirl24

don't think it's a software problem, everything was working just fine yesterday.

Nov 4, 2008 2:16 AM in response to tehlb

I came on here at midnight to get an album I pre-ordered that came out today, and I'm very disappointed that I'm not able to get the album as soon as it is available. I'm getting the same messages as everyone else on here.

What's up??

NattyD

Level 1

0 points

Nov 4, 2008 2:24 AM in response to tehlb

Do apple monitor these discussion boards? I wonder if they are aware of the issue because no budiness would let this go on for long - they should have a message box on itunes home to let people know when there are problems...

Is there someone we can email to get an idea of resolution time or anything?

Nov 4, 2008 2:42 AM in response to tehlb

'We could not complete your Itunes Store request. Make sure your network settings are correct and your network connection is active, then try again'

This message is really irritating!!!

Neone

Level 1

5 points

Nov 4, 2008 2:43 AM in response to NattyD

They don't monitor the discussion boards, so you better sent an e-mail by clicking 'Support' in iTunes.

As for me: I can successfully login to 2 of my 3 accounts. In Windows it says 'network connection timeout', in Mac it says ' error -4'

So much for 'no cryptic error messages in Mac'.

Nothing changed in networks, firewalls etc.etc.

DJDecay

Level 1

33 points

Nov 4, 2008 2:43 AM in response to NattyD

Write for support here:

http://www.apple.com/support/itunes/store/browser/

iTunes store has some authorization issues with accounts.
Nothing past the front page from 10PM to 5:50AM EST Time.

Nov 4, 2008 2:45 AM in response to tehlb

Same here,

I can access the iTunes store....

But I cannot sign in, or make purchases...

No updates from Apple??

Nov 4, 2008 2:51 AM in response to tehlb

I am getting the same thing here in Cali. and its almost 3am...sigh

oleus

Level 1

126 points

Nov 4, 2008 2:57 AM in response to justme909

same thing here, 6am and still can't access Itunes store.

Erirku

Level 1

0 points

Nov 4, 2008 3:00 AM in response to tehlb

Me also, I can't make any purchases at all. I have been trying all day today! I always get a pop-up stating, "We could not complete your itunes store request. the network connection timed out. make sure your network settings are correct and your network connection is active, then try again.". At least I know I'm not the only one going through this!!!

Nov 4, 2008 3:16 AM in response to tehlb

I'm having exactly the same problem. It must be the entire iTunes Store is down or something. I really want to download Heroes but I can't unfortunately. Why won't Apple warn us about technical glitches like these so we know what's going on - like any other website would do. To be honest, Apple's customer service is crap.

senseBOP

Level 1

0 points

Nov 4, 2008 3:20 AM in response to tehlb

his is great. After months on using iTunes and the app tore, I go in and try to get updates for my apps, and the store fails to download. I try installing new apps, and get the same timeout the rest of you guys are getting.

This is just great! I'm sooo happy I've decided to give iTunes and the iPhone in my drawer a second chance...

NattyD

Level 1

0 points

Nov 4, 2008 3:21 AM in response to tehlb

I have put in an enhancement request - they need a service and system update box on the itunes store homepage - otherwise people like us just spend time complaining to eachother and nothing gets resolved.

Cannot Connect to iTunes Store?