Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

0 points

Cannot Connect to iTunes Store?

As of last night, I cannot connect to the iTunes store. I get a message saying "iTunes cannot connect to the iTunes Store. The network connection timed out". My network and internet are working just fine (all other applications that require internet connect run fine as well). I ran the diagnostic and it says "Secure Link to iTunes Store failed". I have tried everything the help button told me to do and nothing worked. Here's part of the diagnostic report:

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
Last successful store access was 2008-11-02 23:08:43.

Dell XPS 1210, Windows Vista

Posted on Nov 3, 2008 10:14 AM

85 replies

Fezi

Level 1

0 points

Nov 4, 2008 7:43 AM in response to tehlb

Although I was able to log in, I'm not able to purchase anything from the store. Seeming to be worldwide problem it might be some serious business.

Nov 4, 2008 7:48 AM in response to tehlb

Same problem in HK. "iTunes cannot connect to the iTunes Store"

pataki

Level 1

0 points

Nov 4, 2008 7:57 AM in response to lional88

apparently it is worldwide, and i am still in need of an answer. I have been trying to get out of japanese itunes and signing in and out several times to get to the US store but to no avail. The itunes store symbol just keeps spinning and at the end gives me an "error has occurred" What to do??

Nov 4, 2008 8:07 AM in response to Ivan CM Ho

i just spoke to apple care and hope apple will place a post in itunes-store to inform users whats going on ....

Len

Level 2

409 points

Nov 4, 2008 8:16 AM in response to tehlb

Finally downloaded successfully!

Nov 4, 2008 8:25 AM in response to Len

So right after I send my complaints/issues to support it magically lets me connect. I'm glad it is working for me again, but I do wish they would have some sort of notification- a message letting everyone know that due to abnormally high numbers of people trying to connect to our site we are overloaded, please try and connect in a few hours. Kind of like the automated message you sometimes get when you phone a company, where they let you know you might be on hold for hours due to abnormally high call volumes. Instead of an error message that blames the problem on my connection which was just fine.

pataki

Level 1

0 points

Nov 4, 2008 10:17 AM in response to greenrowan

hallelujah. finally it's working!!

Nov 5, 2008 7:56 AM in response to tehlb

We are having the same problem in the UAE. The server was up for a little while, but it has gone down again. Glad to see its Apple and not my computer this time:)

nisha516

Level 1

0 points

Nov 5, 2008 1:15 PM in response to tehlb

this is getting annoying. they should've waited and tested itunes 8 a lil longer. i dont kno y its takin 'em so long to do somethin if we all have the SAME PROBLEM!!!!!

Nov 7, 2008 7:28 PM in response to tehlb

Same here and I have another strange thing happening. When I access the app store from my iPhone I can access applications and download them in "featured", "top 25" and "search" and I see software updates and can install them. However, when I click on "categories" the message "Cannot connect to iTunes Store" pops up. Really annoying. I had all these problems start on the 5th of November. I connected the iPhone to the computer but it didn't seem to make a difference.

Cannot Connect to iTunes Store?