This Device Cannot Start Code 10

I have a third generation Ipod that is running on an a Pent4 2GB Gateway Windows XP SP2
It worked just fine and then I get the exclamation mark in the device manager. and Then ITunes does not see it and it doesn't work.
I am connecting via Fire Wire.
I have the latest updater and it doesn't see the IPOD to update or restore.
I have installed a new version of ITunes and it doesn't see it.
I have downloaded and installed the latest Microsoft 1394 patch and that didn't work.

This Ipod has continually been trouble since I got it a little over a year ago. I even bought a new computer so that I could use the IPOD since it didn't work on my old computer (P4, windows xp, 1gb,)
Any suggestions would be really, really appreciated.

Posted on Sep 6, 2005 9:59 AM

19 replies

b noir

Level 9

72,336 points

Sep 7, 2005 11:28 AM in response to Patricia Young1

hi Patricia!

Thanks for the link, but this doesn't apply to my motherboard. My Bios is set up to the most current build so that isn't the issue ... I have had the same problem on two separate powerful machines.

fair enough. this is the first time i can recall seeing a code 10 on the forums, so i'll defer to your experience. good luck!

love, b

Oct 2, 2005 3:12 PM in response to Patricia Young1

Hi i have been having problems with my ipod for a couple of months and the same thing you are going thru Patricia I am also.. I received a code 10-device cannot start..i have tried everything id ont know what to do..have you gotton your ipod to start again?

wmichell

Level 1

5 points

Nov 22, 2005 5:19 PM in response to Patricia Young1

Ok, I had the same problem with the exact same equipment, Gateway desktop and gen 3 IPOD, heres what I did to fix it..... I installed a different firewire port in an expansion port (I guess thats what they are called) after I re booted my computer with the new hardware, I re-installed the software and hooked up the IPOD to the new firewire port. The computer immediately recognized the ipodand it works fine now.

You can get a firewire port for about $20.00 at bestbuy

Hope this helps!
Bill

Dec 24, 2005 11:57 AM in response to wmichell

I did buy a Firewire port because the one i had was too big and it recognized it for a little bit then went back to the code 10

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This Device Cannot Start Code 10