Firmware 2.2 - Apple Lossless Still Skips

Really disappointed after applying firmware 2.2 that the 2G iPod Touch still skips when playing apple lossless while screen is off.

Posted on Nov 21, 2008 12:17 AM

Reply
122 replies

Nov 26, 2008 7:45 AM in response to Nascar Dog

It seems to me that when the screen turns off the unit is in power saving mode and more than just the light dims. Apparently the processing is slowed down as well and lossless files max it out when some other processes do their thing in background.
I suspect it's hardware issue more than just software.
I would like to do a test and see how much playback time is lost when the screen stays on (maybe dimmed way down) as opposed to letting the screen turn off and play the lossless files with skips.
If the unit can still get you through the day with screen on that's what I will do. But if the playback time with screen on goes down to only a few hours, then the engineering messed up big time.

Nov 27, 2008 5:50 AM in response to KHC_inc

I'm on my 4th 2nd generation iPod touch!. They have all had problems running Apple Lossless. I have contacted Apple several times and had 2 long conversations with their engineers. They were quite none committal with regard to a solution. This week, I telephoned again. I really need to know if this is a software or hardware issue. If it is a software issue, I'm happy to keep the iPod until a solution is found. If it is a hardware issue, I need to return my current model for a refund. Apple (Ireland) sent me the following e-mail. It may be useful to others having the same problem.

" *++As advised during our quick call , Engineering have advised that they are currently investigating reports of skipping on Lossless files on the iPod 2nd generation touch models. *
*As they are currently still investigating ,they have felt that this is a software issue rather than hardware as the workaround of disabling the screen lock does alleviate the problem, or cause the issue *
*to subside. *

*Will advise you, as soon as there is more information on this" *

Nov 27, 2008 9:47 PM in response to solvexyz

I am having the same problem with my ipod touch. I have updated all my software on the ipod and my computer. As a test, I fed the ipod audio out into Logic Pro via a focusrite interface to see what was going on. There is approximately a .04 second bit of silence wherever I hear an audio glitch. I didn't notice any other anomalies but I haven't looked at it that closely. I also inserted the original lossless track to compare the original to the ipod output and it appears that the missing sound is gone; the track does not get longer for each gap.

I went to the apple store and reported the problem; their ipod guy had not heard of the issue and had no idea of what to do.

If this actually played back uncorrupted music, it would be a very cool toy. As is I think I will have to take it back unless we hear something soon.

Nov 28, 2008 12:07 PM in response to solvexyz

Hello everyone,

I thought I would toss my two cents in on this. I'm having the same problem with ALAC files played from the iPod, random sound hiccups that don't happen with the AAC files. Interestingly enough, I run into the same problem when I play them from the iTunes application or QuickTime directly. I do not believe it's the encoded file because the skips appear to be random, meaning I can't find a point in the song where it skips. Does anyone else notice this problem when the song is played from iTunes or QuickTime?

iTunes 8.0.2.20
QuickTime 7.5.5
iPod Touch 2g (firmware 2.2)
Windows Vista Ultimate SP1

Thanks,
Moniker117

Nov 29, 2008 3:28 AM in response to solvexyz

The second generaton iPod Touch is defective when playing Apple Lossless encoded music.

Summary: the second generation (2G) iPod Touch with firmware 2.2 has a defect that prevents it from playing Apple Lossless encoded Compact Disks. The defect causes the sound to skip (or drop out) several times over during the playing files of typical pop-music duration. The defect is also present in firmware 2.1.1 with the 2G iPod Touch. This defect does not appear when the same files are played on the iPod Classic 6th Gen MB147c with Firmware 1.1.2 PC, iTunes 8 version 8.0.2.20 on Windows Vista, or Quicktime Player (Pro) version 7.5.5.

Details:

The device that skips with Apple Lossless is a 2G iPod Touch 32GB model MB533C with Firmware 2.2 (5G77a).

The following do not skip with Apple Lossless: Repeat DO NOT SKIP with Apple Lossless.

1) APPLE iPod Classic 6th GEN MB147C with Firmware 1.1.2 PC.

2) iTunes 8 version 8.0.2.20 running on Windows Vista Home Premium Service Pack 1

3) QuickTime Player (Pro) Version 7.5.5 (249.13) QuickTime(TM) Version 7.5.5(990.7)

The iTunes library for all of the above is stored on the following system:

TOSHIBA Satellite Notebook A200-FE2
Manufacturer's Part Number: P5AE3C-FE208C
Manufacturer TOSHIBA
Rating: 3.5 Windows Experience Index
Processor: Intel(R) Core(TM)2 Duo CPU t5450 @1.66GHz
Memory(RAM): 2.00 GB
System Type: 32-bit Operating System

All of the above statements apply to the specific hardware used in this test. The statements are provided in good faith to provide formal public notification of the defect to facilitate its diagnosis and correction. No guarantees of similar performance should be inferred to similar platforms or devices.

Message was edited by: KHC_inc (Processor speed corrected to 1.66 GHz).

Nov 29, 2008 4:29 AM in response to KHC_inc

Further to my last post and e-mail from Apple, I am very concerned about this problem. Apple engineers have known about this for around 2 months. If the cause is due to a software issue, surely Apple should have corrected it using the 2.2 firmware update. Why won't they admit there is a problem and tell us what they plan to do about it?. If it is a hardware issue, it would seem we have all wasted our money buying an expensive product that wasn't tested properly before release. I don't think Apple really cares anymore. I enjoy using Apple products and have many, but I feel they are losing the plot! I shall think twice before buying another Apple product.

Nov 29, 2008 5:22 AM in response to solvexyz

Same problem, only had mine a few days, been a anti Ipod person since dawn of time and always had Sony walkman's and thought i would finally have a change and try the "Touch" with it's nice touch screen navigation.

At first i thought it was the same problem i used to have with the dreaded SonicStage with my Sony walkman software which done the same thing on playback as is happening with the "Touch" but in that case it was having other programmes running or using computer at the same time Sonicstage could not cope with.

I hope Apple can prove me wrong by fixing this fault and i can have hopefully a start to a good long marraige with my "Touch" but by looking at this forum and taking note Apple do not seen verbally or visually seen to be doing anything to resolve issue i remain doubtfull.

Please Apple, this is where you get respect and more customer's and a better name/maintaining company image = $$ by sorting out these issues or at least have better openess and commucnication in admitting there is a problem and the root cause of it and what the company is actually doing something to solve it, then people experiencing this will have more patient's perhaps knowing that at least Apple ar trying.

Finger's crossed!



Dissapionted to find out that was not the case until i came across this forum to see the bigger picture to this problem (and that i was not the only one!) again like all you guys on here have a nice pair of cans to listen to it on (Shure E530's) so do not want to drop on the sound quality.

All i cam say is by reading this forum and not knowing without clarification for sure from what seem's to be "bury your head in the sand" "Apple" i am "Mr. Iggnorant to the subject" are we all left with a redundant player(we cannot really use (unless you like mp3 or acc format).

Just adding to this thread as the more people do have this problem, then Apple must see that there is potentailly enough percentage of bad user experience for them user's to disrecomend Apple to friends ot themsekve's leave for another brand that it can start to effect possible sales and bad image for company they will have to try and resolve issue (if not already, be nice if they at least notified us the stand point and status or acknowledgement they are taking it seriously at moment in time!).

So my anti Apple Ipod feelings seemed to have been justified after all these years only for my first experience of laying out £200+ for an player that cannot do the job properly!

Any way the sound quality on the "Touch" is not as good as my Sony and in the mean time plan to shelve the "Touch" for now until a answer has been found by "bad Apple" & if not will simple sell it on and give up Apple brand for ever and i will now go and buy my first choice anyway which i should of gone with in the first place!, the "Cowon D2" - pretty much best sounding player out there despite it's tricky user interface and not been as pretty as the "touch" and having it's own baggage (even though this will play flac files without skipping/dropout!) will now go with this. If you guys want a high end protable player look no further than the D2 (check them out).

Just hope Apple get their act together by the time Sony bring out their first touch screen player, otherwise Apple migh find it start's to get sliced open slowly!

P.s. Been a newish I-tunes user; i thought every one used to moan about Sony SonicStage back in it's day, but I-tunes is not even a patch on that when it comes to common sense layout and flexibility as a user interface and how you can choose to move files around. And that's now on version 8! When are Apple going to earn their money then and produce a top rate bit of I-tunes softeare programme?

Nov 29, 2008 5:42 AM in response to solvexyz

Follow up...

I hope Apple can prove me wrong by fixing this fault and i can have hopefully a start to a good long marraige with my "Touch" but by looking at this forum and taking note Apple do not seen verbally or visually seen to be doing anything to resolve issue i remain doubtfull.

Please Apple, this is where you get respect and more customer's and a better name/maintaining company image = $$ by sorting out these issues or at least have better openess and commucnication in admitting there is a problem and the root cause of it and what the company is actually doing something to solve it, then people experiencing this will have more patient's perhaps knowing that at least Apple ar trying.

Finger's crossed!

Nov 29, 2008 9:55 PM in response to solvexyz

I have no lossless files...just MP3s. No problem playing back thru headphones. However, Just got a JVC KD-PDR80 Head Unit for my truck with a USB port and IPOD support and I have a skipping issue. About every 2 minutes when playing thru the JVC unit, I get a skip. Not the same spot in the song, not the same song. This unit has complete support for IPODs....charges the touch fine, can use playlist and etc... thru the unit. This has to be related. Ipod touch 32gig.

The seems to start after period of time when the ipod is connected to the unit. I will go thru a few songs, then the skipping will start....about every 2 minutes.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Firmware 2.2 - Apple Lossless Still Skips

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.