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Level 1

5 points

iPod restore error (14)

A few weeks ago my ipod(8GB) said i was using about 4gig in "other" i deleted all my apps and it still didnt go down, so i clicked restore and update, my ipod updated however since then has been in "recovery mode."

When trying to restore I get the following message:
+The iPod "iPod" could not be restored. An unknown error occurred (14)+

The ipod screen displays a picture of iTunes symbol with the usb cable arrowing towards it.

i have tried using a different computer(also windows xp), using a different usb, holding down home button and on/off button aswell as reinstalling itunes and none of these have worked.

please help, it would be muchly appreciated..i miss my iPod:(

Windows XP

Posted on Dec 7, 2008 8:30 PM

100 replies

Apr 29, 2009 7:11 PM in response to applegenius18

Only the new update present in my updates folder for some reason.... so unable to use the workaround.

Apr 29, 2009 7:13 PM in response to leah009

It might be your machine.

toes1

Level 1

0 points

Apr 29, 2009 7:21 PM in response to applegenius18

There are 11,000+ views for this thread.

I sure wish there was something coming from Apple on how to fix this error 14 while trying to restore after trying to update.

I live in a rather remote area of N. California and there is not apple store to take it to for repair.

There was a post about device manager and portable devices and updating drivers. There is no portable devices in my device manager. Am I looking in the wrong place?

Sincerely, Desperate

leah009

Level 1

0 points

Apr 29, 2009 7:24 PM in response to applegenius18

So.. if I used someone else's computer, does it have a chance of working?

Apr 29, 2009 7:24 PM in response to leah009

Possibly, yes.

cmoxie

Level 1

0 points

May 1, 2009 2:17 PM in response to BenDRL

I need the MAC solution for this!
10.5.6 OSX
8.1.1 iTunes

leah009

Level 1

0 points

May 1, 2009 3:37 PM in response to applegenius18

Didn't work... 😟

toes1

Level 1

0 points

May 1, 2009 4:50 PM in response to leah009

Well I finally un-bricked my wife's iTouch from the error 14 problem.

I went here http://www.felixbruns.de/iPod/firmware/ and dled all the old firm ware then did the shift restore thing. The last one I tried finally worked.

It was iPod1,1 2.0.2_5C1Restore.ipsw that did it.

Hope this helps someone else.

May 1, 2009 5:46 PM in response to toes1

Great job! 😉

May 3, 2009 8:01 PM in response to BenDRL

This appears to be the best solution on this page.

May 26, 2009 8:32 AM in response to BenDRL

Thank you so much. You are a friggin genius. I was at my wits end on this one. I tried everything and nothing worked until i stumbled upon your post. You saved me a 2 hr drive to the "genius bar". Again, thanks for your help.

ruf2173

Level 1

0 points

May 29, 2009 10:50 PM in response to ruf2173

Thank you Ben for your help, but didn't work I get error 13 if I used the version 2.2.
I took my Ipod to the apple store and they restored for me at no charge, Is more than year old,

tedcan

Level 1

0 points

Jun 11, 2009 10:37 PM in response to Matzerocks

(First time here) Got the same result on this MacBook...

photons

Level 1

0 points

Jun 14, 2009 7:59 PM in response to BenDRL

This technique worked for me on a Mac, except instead of Shift I held down Option while clicking restore.

I haven't tried upgrading to 2.2.1.

Jul 1, 2009 4:57 AM in response to iEmma7

Hi,
I'm having the same error 14 problem after updating to 3.0 on ipod touch.
Could somebody please explain how to revert back to say 2.1, I've downloaded from the link suggested but do not see an ispn thingy file in the 2.1.2 folder.
I have noticed that in the itunes / apple inc / iphone 3.0 software update for ipod touch folder there are no files!
Any help highly appreciated as very frustrating ipod not working, cheers,
Nick

iPod restore error (14)