iPod restore error (14)

My opinion is that Apple does woefully insufficient testing on Windows -- at least when it comes to updates on my 16G first gen iTouch.

I received it as a prize in December and promptly tried to update the software from 1.1.6 (I think) to 2.1. I had to take it in to an Apple store to un-brick it.

A month or so later, one of the apps I bought required 2.2, so I tried to update to that level. Again, I had to take it in to an Apple store to un-brick it.

And again -- one of the apps I bought requires 2.2.1, so I tried to update to that level. This time, I tried all of the steps in http://support.apple.com/kb/TS1275 -- I updated iTunes to the latest level. I restarted Windows. I tried a different USB port. I tried two other computers (one WinXP, like mine, one Vista). I completely uninstalled iTunes, Quicktime, Apple Software Update, Apple Mobile Device Support, and Safari, then re-installed iTunes (which installed Quicktime and the rest except for Safari). I tried with a different userid.

In all cases, on all of the Windows computers, I got the same error.

Finally this morning I tried it using a friends MacBook.

Worked just fine.

Bottom line -- Apple doesn't seem to know how to update the iTouch from a Windows computer.

(And note: I don't have any of the old ipsw files, so I couldn't try restoring a previous version of the software. But since 2.1 and 2.2 didn't work the first time, I don't think it would have this time either.)

--Scott

Hey
I took my iPod to the Apple Store and they fixed it. They told me what to do next time.

How to fix error 14.
1. Make sure that your iTunes is the most recent.
2. Restart computer.

If that doesn't work... You need to take it to Apple

This worked for me and I hope it will work for you.

this is probably the longest reply chain i have ever seen! so has your problem been solved emma?

Ahh. Im new (to this forum) and I have the same gdamn problem! I tryed holding down "option the restore" But still says error occurred! F* What now? Just got my ipod replaced 2 days ago and still mo worky. :l

I have tried all the apple suggested solutions, even tried a fresh download of itunes on a brand new computer and same issue, not only that, I have two ipods and the same thing happened to both of them after pluggin them into the new version of Itunes, so there is no question what the problem is...I just hope they will fess up and fix it....

I think its the apple mobile device

Thank you so much for the advice. This error 14 was driving me crazy and as with others that encountered the same error the experience we simply frustrating.

Just want to thank you for this advice. This worked.

Darn error 14 got my wife's itouch also. Tried to update on my windows machine and also did not work. Shift process to access old firmware will not work on my machine because it is my wife's itouch.

BenDRL--- how can you access old firmware on an Apple OS 10(wife's machine)?

Thanks, Harry

I don't have a Mac, so I can't help you with your Mac question.

I brought it to Apple Store. They could not figure it out so replaced it. When I got home the iPod crapped out again into the -14 loop as soon as I tried to update/restore. Definitely a software update problem. A month down now.... where's the fix Apple?!

You need to purchase iPhone OS 2.0 for it to be on your iPod.

Ahh. I have the same problem, and it's really frustrating, and I don't know what to do. My iPod worked perfectly fine this morning, then this afternoon I plugged it in and this happened.
Apple products are really starting to bother me...

Have you looked at the posted links?

Yes, I've tried just about everything I can think of.. I can't get it to do anything.