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iTouch 2.2 software update problem

I just got an iTouch and it is running version 1.1.5 software. When I hook it up to my iTunes the program wants to update to 2.2, but when I try to do it the message says "There was a problem downloading the iPod software for the iPod "XXX". You do not have permission to access the requested resource." What do I do? Please help!

MacBook, Mac OS X (10.5.4)

Posted on Dec 25, 2008 5:16 PM

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203 replies

Dec 25, 2008 10:34 PM in response to MrMuff9119

Hey, I have this problem as well. But my iPod Touch is now stuck on the screen that has the iTunes logo with a USB connector underneath it. Does anyone else have this specific problem? It's the same screen that shows up when you first get the iPod Touch. I've tried everything and now my iPod Touch is useless. Any ideas for this problem or do I need to make a whole new thread? By the way, I just got this iPod Touch for Christmas.

Dec 26, 2008 5:05 AM in response to david046

I've got two new "refurbs" and one updated fine on my older daughters login and itunes account but the other Ipod touch gives that permission error when we try to pay, download and update it under her or my itunes account. We even tried it on our other computer (XP) and it happens on it as well. Itunes is version 8 on both systems.

Message was edited by: jgf2095

Dec 26, 2008 6:39 AM in response to gomab

I noticed that too. If they spent more time sorting the problem out!!!

It is still on the tread ->Problems downloading iTouch 2.2 Update. This solution just restores it to 2.0 and not 2.2. This is good if you have 1.1.5. There still seems to be a problem with 2.2.

I paid to upgrade and then it failed:-( but at least I have 2.0 APPs and games and all.

Dec 26, 2008 6:45 AM in response to MrMuff9119

Ugh...I know. This is hugely annoying. When someone finds the solution to the 'You do not have permission to access the blah blah' problem PLEASE post it. There are a stack of people who will be forever grateful.

I went into the Apple store on Regent Street yesterday and asked 2 guys what the problem was. They both told me to wait a couple of days and try again. Hugely helpful...not!

iTouch 2.2 software update problem

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