iphone refund policies in egypt
Hi,
I've bought an iphone about 7 days ago from a Vodafone store in egypt, and after 30 minutes of activating it I got no-service on the phone, I went back to the Vodafone store but it was closed (bought it near 10,30 PM), the next day I went to Vodafone and they said they will send it to apple store to check whether it has been jailbreaked or not (and it was, Oh my god, I didn't even make a phone call with it, and you started with thinking that I might have jailbreaked it, after long debates I agreed to hand the phone to the Vodafone agent, and they said it will take from 3-4 working days to check about that, and if Apple found that it's an hardware problem they will hand me a brand new package.
When I came back to vodafone after the 4 days they wanted to give me the new device with the old package, I refused and said that all the vodafone agents I've met till now said they'll change the whole package, I said I wanted to return the iphone and getting a refund instead.
Here in Egypt, CPA (Consumer Protection Agency) which is a governmental agency that have authorization over every seller in Egypt, says that you have 14 days to have a refund of any product in Egypt and they told us that vodafone is trying to waste time on us.
Vodafone says it doesn't return any iphone and that is by an agreement between them and Apple, I said that it's your problem cause you didn't write a notice about that in all of your documents and ads, I contacted customer service of Vodafone many times, but they refuse to even contact me with a manager or some principle in the company.
I contacted the apple authorized seller (BestBuy Corp) here in Egypt and they said they don't have authorization over Vodafone and they can't help me, and that iphones being brought to Egypt by an agreement between Apple US and Vodafone Egypt, they even advised me to contact Apple US about this issue, and they maybe help me (and I don't know by the way how to contact them, and whom may I contact)
Vodafone says it won't do anything for me and I have to take that phone, even If I wanted to return it, and that CPA can't make anything to them.
What do you think I should do?, 7 of the 14 days is only left.
I don't know who can help me, Vodafone refuses to give me my money, and the Apple authorized seller told me they can't do anything.
The whole matter is I can't trust that the iphone they want to give me is a brand new, they wanted to give me the phone without a package, and they say that it arrives from apple us that way, without a package, and that apple manufacture some iphones for sale and some iphones for replacement, and the replacement ones doesn't came in packages which is very funny, apple can't do anything like that I think.
Any franchise in Egypt is known to be untrustworthy.
Help please 🙂
<Edited by Moderator>
I've bought an iphone about 7 days ago from a Vodafone store in egypt, and after 30 minutes of activating it I got no-service on the phone, I went back to the Vodafone store but it was closed (bought it near 10,30 PM), the next day I went to Vodafone and they said they will send it to apple store to check whether it has been jailbreaked or not (and it was, Oh my god, I didn't even make a phone call with it, and you started with thinking that I might have jailbreaked it, after long debates I agreed to hand the phone to the Vodafone agent, and they said it will take from 3-4 working days to check about that, and if Apple found that it's an hardware problem they will hand me a brand new package.
When I came back to vodafone after the 4 days they wanted to give me the new device with the old package, I refused and said that all the vodafone agents I've met till now said they'll change the whole package, I said I wanted to return the iphone and getting a refund instead.
Here in Egypt, CPA (Consumer Protection Agency) which is a governmental agency that have authorization over every seller in Egypt, says that you have 14 days to have a refund of any product in Egypt and they told us that vodafone is trying to waste time on us.
Vodafone says it doesn't return any iphone and that is by an agreement between them and Apple, I said that it's your problem cause you didn't write a notice about that in all of your documents and ads, I contacted customer service of Vodafone many times, but they refuse to even contact me with a manager or some principle in the company.
I contacted the apple authorized seller (BestBuy Corp) here in Egypt and they said they don't have authorization over Vodafone and they can't help me, and that iphones being brought to Egypt by an agreement between Apple US and Vodafone Egypt, they even advised me to contact Apple US about this issue, and they maybe help me (and I don't know by the way how to contact them, and whom may I contact)
Vodafone says it won't do anything for me and I have to take that phone, even If I wanted to return it, and that CPA can't make anything to them.
What do you think I should do?, 7 of the 14 days is only left.
I don't know who can help me, Vodafone refuses to give me my money, and the Apple authorized seller told me they can't do anything.
The whole matter is I can't trust that the iphone they want to give me is a brand new, they wanted to give me the phone without a package, and they say that it arrives from apple us that way, without a package, and that apple manufacture some iphones for sale and some iphones for replacement, and the replacement ones doesn't came in packages which is very funny, apple can't do anything like that I think.
Any franchise in Egypt is known to be untrustworthy.
Help please 🙂
<Edited by Moderator>
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