HP Photosmart C5180 - scanner not running

I use a HP Photosmart C5180 All-in-one and the scanner is not running. Also, when try to scan thru Adobe Acrobat Pofessional, this software just collapses and does not capture anything from the printer.
I use OSX 10.5.6 on an iMac Intel Core 2 Duo 3.06 GHz.
Should I download the complete driver from HP website?

MacBookPro and iMac, Mac OS X (10.5.6), 4 GB of RAM

Posted on Jan 24, 2009 7:03 AM

18 replies

Sep 10, 2009 9:56 AM in response to JFRodrigues

I had the same issue after going to SL (print but no scan) and followed the steps suggested in this trail. In short, I:
- disconnected the printer (USB)
- turned it off/on
- reconnected the printer to USB
- went to Print & Fax on System Preferences
- removed and re-added the C5180 printer
- and am now using Image Capture to scan.
It's working fine.

faustlaw

Level 1

0 points

Sep 29, 2009 9:58 AM in response to BradPDX

THIS WORKED!! Thanks for the post.

larsst

Level 1

0 points

Oct 2, 2009 4:38 AM in response to JFRodrigues

I suggest not installing or de-installing any HP drivers when using Snow Leopard.
The HP printing and scanning features are included in SL and the previous drivers are not compatible with it.
Here's HP's official info on this: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01846935&cc=us&lc=en&dlc=en &product=1153481

Works well for me and my HP Photosmart C5180, though I am missing some scanning features, e.g. prompt for additional pages which was handy when scanning various pages to create one doc.

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HP Photosmart C5180 - scanner not running