Drive won't read any dvd-ejects it automatically after spinning some time

Adding myself to the list. I don't use the drive often, but I'm fairly sure it started happening within the last few months.

*MATSHITA DVD-R UJ-857E:*

Firmware Revision: ZA0E
Interconnect: ATAPI
Burn Support: Yes (Apple Shipping Drive)
Cache: 2048 KB
Reads DVD: Yes
CD-Write: -R, -RW
DVD-Write: -R, -R DL, -RW, +R, +R DL, +RW
Write Strategies: CD-TAO, CD-SAO, DVD-DAO
Media: Insert media and refresh to show available burn speeds

Ladies and Gentlemen,
May I join you in this endless discussion? Because... you won't believe it and even I won't believe it...
Here we go again. After so many years of using Mac I'm realy at a point of asking myself if I'm masochistic. So many Powerbooks, so many problems and almost none of them without troubles and problems. No warrenties because "just over a year"...

Now after some major problems with former G3's G4's and a G5 ( sorry sir, no more warrenty after 15 months) I have this problem with the Mac Pro as discribed here on the forum. And yes, you are right, like most of you... just over a year old! Actualy... the Mac does not even see the DVD and after trying many times it even did stall and had to restart it the hard way.

I hope that the arrogance of Mr.Mac changes from being small Apple in to Big Apple and admits that they have made a mistake in this case and grant the people who are, without any reason aperently,so loyal to the brand, a reasonable service.
Mistakes are there to be solved and settled so why not, Mr. Big Apple, give were the right to: Our service and a guaranty that things keep working!
You can reach me through my mail address as published at my site: www.hansio.com
Modelnaam: Mac Pro
Modelaanduiding: MacPro3,1
Processornaam: Quad-Core Intel Xeon
Processorsnelheid: 2.8 GHz
Aantal processors: 2
Totaal aantal cores: 8
L2-cache (per processor): 12 MB
Geheugen: 10 GB
Bussnelheid: 1.6 GHz
Opstart-ROM-versie: MP31.006C.B05
SMC-versie (systeem): 1.25f4
Serienummer (systeem): CK8041S0XYK
Hardware-UUID: 73EEA787-96DD-5884-9FC0-8216B4C8CE16


OPTIARC DVD RW AD-7170A

here i am...add me to the list...

slowly my MBP early 2008 SD stopped reading any DVDs, but i can still play and burn cds..with no issues...

Had to extract SL image and restore my iPod nano with it to install SL on my mbp...booting form it

ouch!

model is
HL-DT-ST DVDRW GSA-S10N

yucky!

After dealing with this problem for about 2 months, I took my year old MacBook Pro to the Genius Bar, and the CD-Rom Drive has to be replaced. It will cost 396.00 plus tax,and I am livid. There is no good reason that this should be happening on a computer costing this much, after only 1year and a few months. Luckily, I purchased the computer in 2008 on my American Express, and they have an additional 1 year warranty on purchases made. They will pay the $, and I am going to write to the corporate off ice and I am going to voice my unhappiness with this product. I am very surprised to see so many complaints about this matter on this forum.

Add another to the list.

MATSHITA DVD-R UJ-857E:

Firmware Revision: ZF1E
Interconnect: ATAPI
Burn Support: Yes (Apple Shipping Drive)
Cache: 2048 KB
Reads DVD: Yes
CD-Write: -R, -RW
DVD-Write: -R, -R DL, -RW, +R, +R DL, +RW
Write Strategies: CD-TAO, CD-SAO, DVD-DAO
Media: Insert media and refresh to show available burn speeds


I just bought snow leopard to come home and find out that my drive won't read the disc.

I am one of the others who have only used their drive a hand full of times.

After some further research I am able to read and burn cd's. I can read single layer dvd's fine, but if I insert a dual layer dvd, I can not read or burn them. Like the others it just spins up for 10 - 20 seconds then ejects the disc.

Since this problem is so wide spread, I really feel like this ought to be repaired by apple regardless of the state of a person's warranty status. This should be a recall. And its not a new problem either. After a very straight forward google search, this problem has been going on since 2007.

Message was edited by: reactive

Yet another...Matshita DVD-R UJ-846 in 2006 Intel Core Duo Imac. It WILL read a handful of DVD-Rs I've burned, but not anything else. It takes all CDs. I have tried the original Tiger Install Disc, Leopard Upgrade, and Snow Leopard. I have bought a DVD lens cleaner and tried booting from a firewire drive. NOTHING. I'm definitely not technical in any way whatsoever, but this MUST be an update data issue of some sort. APPLE MUST BE AWARE. I'm with the rest of you. I've spent thousands of $$$ on APPLE and promoted the **** out of them. HELP US OUT WILL YA??? I had my harddrive replaced once from APPLE CARE and never had any probs. I just decided after Snow Leopard to upgrade and NO INSTALL DISCS WILL WORK!!!! I just bought ILIFE '09 also. I bought the expensive family packs too. ****.

I am in the same boat s everyone else. UJ-857-C Drive, will recognize single layer DVDs, and CDs, but dual layer DVDs will not work, including the Snow Leopard DVD I just got. How frustrating!!

I had the same issue with the original Restore disk that came with my Mid-2009 MacBook Pro. It would try to read, try to read, try to read, and eject it. Yet, surprisingly, it worked on every other computer, Macs included, that I tried it on. My drive is a MATSHITA DVD-R UJ-868. I've not had any more issues since, after they shipped me a new Recovery disk. Just a note- happened under both Leopard and Snow Leopard

Question, has anyone tried downgrading to original Leopard? Will this fix the problem? I know the advantages of Snow Leopard, I have been on the OS now for a month, but I absolutely CANNOT live without being able to use a DVD in my laptop. Would this solve the problem?

Please someone test this out, because if this is the short-term solution, then it is not the end of the world. Hopefully, this will get ironed out, but it is absolute crap that this has happened in such a widespread fashion to Snow Leopard upgraders.

Ben F:

The issue we are discussing really has nothing to do with Snow Leopard. Most people who are experiencing this problem have been experiencing it long before Snow Leopard was released. Some people only realized their computers had a problem reading discs when they tried to install Snow Leopard, but the issue is not specific to Snow Leopard media or even having Snow Leopard installed on your machine.

If your problem only started appearing sometime after you installed Snow Leopard (which would have to be the case assuming you installed Snow Leopard from a DVD), most would suggest your issue has nothing to do with SL and its just a coincidence that your drive stopped working under 10.6.

Not a heavy user of DVDs really, but never had any probs until lately. Always do the software updates without question. I got a Leopard upgrade but never did it. I decided to get the Snow Upgrade and when I went to do it, the drive began spitting the DVDs out. It wouldn't accept the original install, or either upgrade. I tried a firewire drive and it would show the DVDs, but not boot. I finally used my Macbook in target mode and wiped the drive clean and installed Snow Leopard. No probs with SL so far really, but it's new. SUPERDRIVE STILL DOESN'T READ DVDS, only CDs. Very strange! What gives?? Is there anyone who's had a successful "fix" without a new drive installed. My Apple Care ended a few months ago. Seems like there are tons of people in this situation.

In case Apple is reading this thread, which gained some publicity in the recent TidBITS article <http://db.tidbits.com/article/10562>, I'd like to mention that we're still waiting for a solution to Error code 0x8002006e: http://discussions.apple.com/thread.jspa?threadID=1422026&start=0&tstart=0

Though in most cases my drive has been able to read DVDs, I've had problems with storebought music CDs. I also cannot burn DVDs.

Apple, PLEASE ADDRESS THESE PROBLEMS. WE KNOW YOU CAN DO BETTER.

I noticed this problem about two months ago, which would make the MacBook Pro about a 1.5 years old. The problem may have started earlier, because I had not used the drive in several months. The superdrive no longer recognizes any DVD (commercial, blank, recorded). It does, however, handle CDs just fine (commercial, blank, recorded, audio, etc).

Drive Info:

HL-DT-ST DVDRW GSA-S10N:

Model: HL-DT-ST DVDRW GSA-S10N
Revision: AP09
Serial Number: K1U7AH92247
Detachable Drive: No
Protocol: ATAPI
Unit Number: 0
Socket Type: Internal
Low Power Polling: Yes
Power Off: Yes

It would be nice to get a solution for this, so I don't have to lug an external drive when I am on the road.

I used compressed air and a lens cleaner multiple times today and now I have changes. Yesterday my drive would only read DVD-Rs and nothing else. Today all DVD-Rs show up as "blank DVD" in finder.
I have three old bought DVDs-"Predator 2"/"The Howling"/"Simpsons Treehouse of Horror" that all played TODAY. I have several other newer DVDs and they get spit out. Something is just very odd with all of this. It seems it would work or it would not. Seems everyones Matshita drives are acting nutty. I'm at wits end as far as trying things. I have loaded Snow Lep, which seems great in its own right. Just wish the dang DVDs would play as before.

I read the TidBits article mentioned a few posts ago. In reading some of the comments I found this link:

http://muzso.hu/2008/08/17/how-to-clean-the-lens-of-a-slot-loading-optical-drive -a-macbook-pros-superdrive?page=1

The article here describes a user who took his MBP apart, opened the optical drive, cleaned the lense and reinstalled - and it WORKED! Several commentors to this article apparently have done the same and/or simply used an alcohol swab and/or alcohol saturated Q-tip right thru the slot opening and have had some success.

I've not tried it yet but I just pass it along as another possible fix for some. I continue to believe Apple does us all a disservice as consumers to turn a blind eye to this problem, but maybe this 'fix' will help some. The article includes some good photos too.