Drive won't read any dvd-ejects it automatically after spinning some time

The SuperDrive on my MBP has stopped recognizing/reading any blank DVD media (and many recorded DVDs, including movie discs). It spins for some time with a noise and then ejects it out. The same media works fine in my wife's Sony Vaio laptop.


There was a thread on this previously, but Apple has closed it:


http://discussions.apple.com/thread.jspa?threadID=1295681


I know Apple won't own up to the problem, so has anyone found a solution?


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Drive details:


HL-DT-ST DVDRW GSA-S10N:


Model: HL-DT-ST DVDRW GSA-S10N
Revision: AP09
Serial Number: K0***********928
Detachable Drive: No
Protocol: ATAPI
Unit Number: 0
Socket Type: Internal
Low Power Polling: Yes
Power Off: Yes


<Personal Information Edited by Host>

MacBook Pro - Intel Duo Core 2.4GHz, Mac OS X (10.5.6), null

Posted on Feb 24, 2009 8:14 PM

Reply
1,164 replies

Sep 26, 2009 1:22 PM in response to Geoff J

FWIW, here's the data on the disk. Seems pretty futile at this point

HL-DT-ST DVDRW GSA-S10N:

Firmware Revision: AP09
Interconnect: ATAPI
Burn Support: Yes (Apple Shipping Drive)
Cache: 2048 KB
Reads DVD: Yes
CD-Write: -R, -RW
DVD-Write: -R, -R DL, -RW, +R, +R DL, +RW
Write Strategies: CD-TAO, CD-SAO, CD-Raw, DVD-DAO
Media: Insert media and refresh to show availabl

Sep 27, 2009 11:03 AM in response to Gryff

I want to say that i'm also having this problem. I bought my Macbook 13,3" unibody in February 2009.
Last month (august 2009), the drive stopped working correctly; they replaced the drive and the mainboard. I got it back last week (20/09/2009).

It worked fine, untill today, now it stopped working again. It's pretty frustrating, i'll have to bring it back again to the service center.

My information:
HL-DT-ST DVDRW GS21N:

Firmware-revisie: SA15
Verbindingstype: ATAPI
Ondersteuning voor branden: Ja (door Apple geleverde schijfeenheid)
Cache: 2048 KB
Leest dvd's: Ja
Beschrijven cd's: -R, -RW
Beschrijven dvd's: -R, -R DL, -RW, +R, +R DL, +RW
Schrijfmethoden: CD-TAO, CD-SAO, CD-Raw, DVD-DAO
Media: Om de beschikbare brandsnelheden weer te geven, plaatst u een schijf en kiest u 'Weergave' > 'Werk weergave bij'.

-------

Hardwareoverzicht:

Modelnaam: MacBook
Modelaanduiding: MacBook5,1
Processornaam: Intel Core 2 Duo
Processorsnelheid: 2 GHz
Aantal processors: 1
Totaal aantal cores: 2
L2-cache: 3 MB
Geheugen: 2 GB
Bussnelheid: 1,07 GHz
Opstart-ROM-versie: MB51.007D.B00
SMC-versie (systeem): 1.32f8
Serienummer (systeem): System Serial#
Hardware-UUID: 0F140A54-FF0F-58BC-B476-39839E9986E4
Sudden Motion Sensor:
Status: Ingeschakeld

Sep 28, 2009 4:39 AM in response to Gryff

same problem here, at the end in order to install new software I had to buy an external DVD reader. All was fine till a week ago : now my firewire port do not recognise any external device...so stocked again. I have to go to apple store and spend some more money. I must say that I am very disappointed...far too many issues compared to what I v payed for this laptop. Seriously considering to try
a PC.

Sep 28, 2009 5:13 AM in response to shiama

So much for my 30 min install of Snow Leopard...

My drive worked fine some time ago. Much to my surprise I now found that DVDs no longer mount. Data and music CDs seem to work.


HL-DT-ST DVDRW GSA-S10N:
Firmware Revision: AP12
Interconnect: ATAPI
Burn Support: Yes (Apple Shipping Drive)
Cache: 2048 KB
Reads DVD: Yes
CD-Write: -R, -RW
DVD-Write: -R, -R DL, -RW, +R, +R DL, +RW
Write Strategies: CD-TAO, CD-SAO, CD-Raw, DVD-DAO
Media: Insert media and refresh to show available burn speeds

Model Name: MacBook Pro
Model Identifier: MacBookPro4,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.4 GHz

Sep 28, 2009 9:15 AM in response to Gryff

Actually, I have another problem.. :\

I'm having a bit problem with my 2008 late unibody MBP 15". My drive is MATSHITA DVD-R UJ-868.

Not only I'm having problem burning DVDs but playing DVD movies as well.

It will take about 5 to 10 seconds to play dvd movie again after you hit spacebar.

If you rewind, it will take about 5 to 10 seconds before actually rewinding.

That's not good.

Sep 28, 2009 9:16 AM in response to Gryff

I've got a HL-DT-ST DVDRW GSA-S10N drive in a white MacBook. It's been a great computer but having all the same issues with the little used drive. It plays some CDs and DVDs and not others, even if the media has a scratch free surface. Sometimes it will write a DVD or CD, for instance, but then not mount it. Put it in an old G5 Mac or a DVD player and the media works fine. Had this problem before upgrading to 10.6.

Sep 28, 2009 9:38 AM in response to Gryff

Just adding in with the same problems you guys are describing on my iMac. First started seeing the problem with movie DVDs. The DVD would play for a while, but then the iMac reports an error. The worst part was when I had to install Snow Leopard a couple of weeks ago. Wound up having to make a disk image of the Snow Leopard install DVD using my MacBook onto an external hard drive to get it to work. It was a big pain.

One thing I have noticed is that the disks sometimes look a little scuffed after using them in the iMac Superdrive. I clean them off, and they will work fine in other machines. But put it back in iMac superdrive and it eventually fails again and the scuffs reappear.

Sep 28, 2009 9:41 AM in response to Gryff

Another MBP with the same issue here:
MBP Santa Rosa 2.4Ghz 4 GB ram with MATSHITA DVD-R UJ-857E
I have not been able to burn discs for a while and lately I realized that the drive would not read CD's and DVD rom's either.
Luckely I do not use the superdrive that often...
Hope that Apple acknowledges the issue and replaces the drive for free (with an extended warranty)MATSHITADVD-R UJ-857E:

Model: MATSHITADVD-R UJ-857E
Revision: ZA0E
Serial Number:
Detachable Drive: No
Protocol: ATAPI
Unit Number: 0
Socket Type: Internal
Low Power Polling: Yes
Power Off: Yes

Sep 28, 2009 9:46 AM in response to Gryff

I have this same problem, and have not been able to correct it. I have been to the Apple Store at least three times with this issue, and my last time there they pretty much gave up.

First time: Replaced the drive.
Second time: Said they didn't install the drive properly, they said they had to push some fasteners in tighter.
Third time: They said I warped the computer case, but they bent it back for me. He put a disc in to show it worked. I ejected it, and put another (Snow Leopard) disc in, and it wouldn't work. He said I must have a bad copy of Snow Leopard, and gave me a new one. I took it home, and it still didn't work.

I'm still searching for a solution, but I suspect the issue is firmware related.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Drive won't read any dvd-ejects it automatically after spinning some time

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