Drive won't read any dvd-ejects it automatically after spinning some time

The SuperDrive on my MBP has stopped recognizing/reading any blank DVD media (and many recorded DVDs, including movie discs). It spins for some time with a noise and then ejects it out. The same media works fine in my wife's Sony Vaio laptop.


There was a thread on this previously, but Apple has closed it:


http://discussions.apple.com/thread.jspa?threadID=1295681


I know Apple won't own up to the problem, so has anyone found a solution?


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Drive details:


HL-DT-ST DVDRW GSA-S10N:


Model: HL-DT-ST DVDRW GSA-S10N
Revision: AP09
Serial Number: K0***********928
Detachable Drive: No
Protocol: ATAPI
Unit Number: 0
Socket Type: Internal
Low Power Polling: Yes
Power Off: Yes


<Personal Information Edited by Host>

MacBook Pro - Intel Duo Core 2.4GHz, Mac OS X (10.5.6), null

Posted on Feb 24, 2009 8:14 PM

Reply
1,164 replies

Sep 28, 2009 9:56 AM in response to Gryff

You add my name to the list. I have an older Intel MacBook whose Superdrive never had an issue until I tried to install Snow Leopard. In light of what I am reading here, I am convinced that somehow SL hosed the drive. When I initially tried to install SL it read the drive fine and began installation. During the install it never completed it and sat there. Finally I rebooted and tried the install again and it just keeps ejecting the SL install DVD. Now it won't read any CD or DVD. I did get it once more to read the SL install dvd and the install stalled in the same way.

I was inclined to think that the Drive just failed but now as I read all these posts I am not so sure.

Sep 28, 2009 10:16 AM in response to Gryff

i'm mildly relieved i'm not the only one getting problems with my SuperDrive since upgrading to Snow Leopard. i had no problems upgrading to SL itself on my unibody MBP from the disc, but ever since the upgrade i've had skipping issues when playing back commercial DVDs, even new ones fresh out of the box.

as someone who maintains a network of Macs at my company, which depends on them to burn CD-ROMs and DVD-ROMs for our customers, i am holding off on any upgrades to Snow Leopard until this problem is addressed.

Sep 28, 2009 10:16 AM in response to Gryff

Well, here is my story. I have a Macbook pro 15", that was reliable. It read and burnt, DVD's,
CD's, consistently. Then one day, I got a "Cannot calibrate Laser" error. From that
day on, it has been a nightmare. Luckily, I have applecare on it. It is especially bad on
dual layer DVD's. It cannot write them at all, and read's them maybe. It does a lot of spin-up/
spindown's, and then maybe if you are lucky, it will read the disc. But don't even try
and burn a dual layer. It just won't work 😟 It says it burned it successfully, but it won't read
anywhere, even on the mac that burnt the CD... All of the "Superdrives" that apple has used
were different, it initially, was the UJ-875E, but now, I don't even know anymore, I think it is the GSA-S10N. Apple even replaced the Logic board on the mac.

Sep 28, 2009 10:21 AM in response to Gryff

the superdrive on my iMac (MATSHITA DVD-R UJ-875:) worked until i tried to install snow leopard.

After putting the disk in over and over it eventually read it and i was able to install the OS.

Since then it has not read a single audio CD or DVD.

Scary to see so many people having this problem!

drive details are as follows:

MATSHITA DVD-R UJ-875:

Firmware Revision: DB09
Interconnect: ATAPI
Burn Support: Yes (Apple Shipping Drive)
Cache: 2048 KB
Reads DVD: Yes
CD-Write: -R, -RW
DVD-Write: -R, -R DL, -RW, +R, +R DL, +RW
Write Strategies: CD-TAO, CD-SAO, DVD-DAO

Sep 28, 2009 10:27 AM in response to Gryff

I have a PB G4 17" with the same problem. Obviously, I'm not updating to 10.6, and my applecare is gone. But I had it replaced twice under warranty.
What's frustrating is that it's been a known problem forever, and yet my issue can not be "resolved" because it's not under AC anymore. In every other aspect, this computer runs great. I don't need a new computer, I just need a new drive.

Sep 28, 2009 10:41 AM in response to Gryff

Funny to find such topic - my MacBook Pro's Super Drive was broken since day one. The only problem was, that I was using it almost everyday for my work, so any repair was impossible. Now it's well out of warranty (bought it dec 07), and I don't really need CD anyway. But it was exactly as all of you described. It started with normal CDs, than came blank DVDs and now it won't even read original recovery DVDs. Bummer!

Sep 28, 2009 10:44 AM in response to caipirinha

here a Discrecording.log :


Finder: Burn started, Mon Sep 28 19:23:21 2009
Finder: Burning to DVD+R (MCC 004) media with DAO strategy in MATSHITA DVD-R UJ-857D KCV9 via ATAPI.
Finder: Requested burn speed was 4x, actual burn speed is 4x.
Finder: Burn failed, Mon Sep 28 19:39:53 2009
Finder: Burn sense: 4/03/00 Hardware Error, Peripheral device write fault
Finder: Burn error: 0x80020022 The disc drive didn’t respond properly and can’t recover or re

Sep 28, 2009 10:53 AM in response to Gryff

Same symptoms here, I noticed it on trying to install Snow Leopard and suspect the drive was doing the same thing before I tried the install.

I could get it replaced under applecare but I think I'll wait until Apple either start replacing the drive with another model or provide a software fix (if it is a software problem).

MATSHITA DVD-R UJ-857E
Firmware Revision: ZF1E
Interconnect: ATAPI
Burn Support: Yes (Apple Shipping Drive)
Cache: 2048 KB
Reads DVD: Yes
CD-Write: -R, -RW
DVD-Write: -R, -R DL, -RW, +R, +R DL, +RW
Write Strategies: CD-TAO, CD-SAO, DVD-DAO
Media: To show the available burn speeds, insert a disc and choose View > Refresh

Sep 28, 2009 10:56 AM in response to Gryff

I first came across the problem when I tried to install FCP studio 3 on my Macbook Pro earlier this year. I thought it was a bad disc but when it installed fine on my MacPro 8 core I began to get suspicious. Then I tried to upgrade to Snow Leopard and I had the same problem.

Funny think is that single layer DVDs and CDs work fine. I only have issues with Dual Layer DVDs.

I just ordered a new slot loading DVD drive for my MBP. If apple finally decides to issue a recall or offer compensation I will be ******!!

Sep 28, 2009 11:29 AM in response to Gryff

If the drives in the MBP are anything like the SD that came with my 1st gen iMacCore Duo then you're in trouble. My SD, Matshita UJ-846 died about a week after the warranty expired. My father also has a 1st gen iMacCore Duo and his drive no longer ejects disks. I wish Apple would find another SD manufacturer besides Matshita. Their SDs are very unreliable(at least for me).

Keeping my fingers crossed that the Matshita UJ867 in my MBP 4.1 will last a little longer....

Lenn

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Drive won't read any dvd-ejects it automatically after spinning some time

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