Previous 1 68 69 70 71 72 Next 1,138 Replies Latest reply: Sep 23, 2015 10:10 AM by ashleysusanne Go to original post Branched to a new discussion.
  • twolawyers Level 1 Level 1 (0 points)

    I work in New York and went to the Genius Bar on 5th Avenue. TO BE AVOIDED. The so-called Genius who attended to me was majorly un-customer friendly. All she was about was getting rid of me.


    Went next to Grand Central. Way better attitude.


    My drive spat out DVDs but not CDs. Turns out the problem was my hard drive no longer had enough memory (about 8gb free). I immediately got rid of trash and voila! My DVD drive worked fine after.


    Two months after, however, the problem came up again. Will clean the drive, then if this doesn't work, will go to Grand Central again.


    Hope this helps.

  • Steve Job´s Level 1 Level 1 (0 points)

    its a fact ! that the upgrde of OS is a complication , in the most of MBP´s

    when you change from snow leopard to lyon ! you will be automatic have problems with ! drivers manufactured in


    2009 to 2011 !!!! and is about firmware! mac know that and srill promoving the upgrade !!


    this forum is promoted by mac why the boys in the officce or manufacturs like matsushita , dont respond and talk with us in this forum ! eh ?

  • 8H0 Level 1 Level 1 (0 points)

    Same Problems: DVD-drive reads CD but no DVD:


    ! The card-thing is THE SOLUTION to my macbook (2008). (Cloth and card cleans lense)


    The MATSHITADVD-R   UJ-857E drive seems to react sensible to dust and is not appropriate for longlife work. After I nearly lost my mind with new Snow Leopard DVD to install it on my macbook, this solves my problem.

    Vacuumcleaner didn´t do it.


    GREAT JOB!!!



    Hope Apple does learn something..

  • atarmiga Level 1 Level 1 (0 points)

    My superdrive was not reading CDs or DVDs, and resetting the PRAM fixed it.


    "You reset the PRAM by rebooting a Mac and then immediately hold down the Command+Option+P+R keys, you will then hear the Mac reboot sound again, signifying your PRAM has been reset. You must hit the key combination before the grey screen appears otherwise it won’t work."

  • tweberfree Level 1 Level 1 (10 points)

    It's been 3 years or so since you wrote this but THANK YOU!!!!!! What a simple fix! I didn't even have to buy anything. You are so smart!

  • Bejeeber Level 1 Level 1 (35 points)

    My optical drive has just been sitting there clciking a couple times when DVD is inserted, doesn't spin up, just ejects.


    This is especially problematic at the moment, since it started happening on the 2nd DVD of a major 10 DVD software install!


    Reading this thread and repairing permissions while re-inserting the DVD umpteen times in vain hope of an actual spin up, I came across the tapping above the optical drive idea.


    Tried it (hey I tried the permissions thing, even though that seems unlikely to have anything to do with it when a disc won't even spin up).


    Upon tapping, the disc immeditaely spun up and I'm continuing with my install.


    Is the restored spin up after tapping a coincidence? Quite possibly I suppose, especially since I'm on a Mac Pro and I think the tip was in regard to a MBP, but hey I'll take it - especially if it gets me all the way through this install!

  • Eric Azerty Level 1 Level 1 (0 points)

    I got the same problem with my MacBook Pro HL-DT-ST DVDRW GSA-S10N:

    DVD ejected (but not CDs...)


    - I resetted the PRAM: no amelioration

    - I used a DVD cleaning disc (with 6 clusters of small soft brushes) and it made it:

    now my DVDs are accepted at last!

  • Callum1500 Level 1 Level 1 (0 points)

    Yeah, mine could not read blank DVDs but could read normal films, I found this was a mix between not having the space to put the disc onto the HDD, (which is why some small films would be ok and blank ones needed the full 4.7 or 9.4? Gb) and using a cheap lens cleaning disc I found in Aldi. (Although shuffling music to find a "cd cleaner" track was not amusing :-)

  • byuhawaii Level 1 Level 1 (0 points)

    This solution worked well for me. I used a credit card and a Windex wipe.

    Thank you.


  • tat2stave Level 1 Level 1 (0 points)

    My MBP would read DVDs but not CDs.

    Tried the usual course of action.

    But the only thing that worked was a cleaning disc followed by a couple blasts of compressed air in the drive.

    Place the tube provided with the can of air, about half an inch into the drive and give it a good couple of blasts.

    I got in there from a couple different angles and voila, reads/burns all discs.

  • adrinn Level 1 Level 1 (0 points)

    I had this problem, DVDs ejecting multiple times immediately after inserting (and often part-way through playing if they did load), after replacing a crashed hard drive and moving from Leopard to Lion. This was happening when I used external DVD drives as well as the built-in one.

    For me, it turned out that it was simply because I'd installed the 32 bit version of VLC instead of the 64 bit.

    Once I spotted and fixed that the problem went away.

    (It had also caused an issue with certain DVDs where when they started playing there would be a loud popping sound and the speakers would go dead - except that the popping sound would keep happening when any sound was supposed to be playing - and I'd have to reboot to restore sound. That problem went too once I uninstalled 32 bit and installed 64 bit VLC).

  • ujayank Level 1 Level 1 (0 points)

    Just uninstalled my 32/64bit version of VLC and installed the 64bit version and my internal optical drive works perfectly. Thank you adrinn.

  • ujayank Level 1 Level 1 (0 points)

    I take that back. It appeared to work, then I grabbed a DVD-DL that hasn't been working and tried it and it still ejects after about 1 minute. I would resort to replacing the drive, but some have experienced the same issue after doing so. I'm unsure where to go from here.

  • tweberfree Level 1 Level 1 (10 points)

    Try this -- I copied it from somewhere here but IT WORKED FOR ME!!


    hi there
    Well, I think after reading all these posts from desperate people trying to get their superdrive working properly and all seems that doesn't work and having to replace it spending 100s of bucks, I'm gonna tell you how to to fix it really easy and CLEAN, lol...I had to share this with you, folks!


    What you need is a business card or a credit card + iPhone cleaning cloth (other similar cleaning cloth that's thin and doesn't leave marks for example for cleaning glasses). Wrap the cloth around the credit card, then while holding the ends of the the cloth insert few centimeters from the front of the credit card covered with the cloth in the optical drive, push and pull a bit and that's about it. The drive will work perfectly and like new
    You don't need to insert it so much since the lens is not so deep inside. It's just few cm in.


    well, that's about it...
    Stay well and enjoy it now!

  • TheMacGenius82 Level 1 Level 1 (0 points)

    The only solution I have found for this issue was completely format the hard drive and re install the mac OS and that fixed the problem right away which tells me that this was a software problem, however after several updates the problem came back and now I am not sure what to do. my system is pretty solid and I don't wanna restore it by any means.. this is a huge issue that APPLE needs to address and fix the glitch in the system, we pay too much for these machines to deal with such an issue.

    Don't believe anyone that tells you to replace your SuperDrive! this is NOT a hardware issue.

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