Previous 1 2 3 4 Next 1,144 Replies Latest reply: Nov 17, 2015 4:06 PM by XaiQo Leebra Go to original post Branched to a new discussion.
  • clive haynes Level 1 (0 points)
    Tried that as well did not work for me either, When I contacted Apple was told that it would take 10 days to repair. I am working Paris, one service centre put the phone down on me (thank you very much!!), when I asked about repairs and the rest of the service centers are busy, 10 days seems to be the norm one service center told me to come back in, wait for it, 3 weeks and then maybe, yes maybe it might be a bit quieter and then it would only take 5 days!!. My situation is unbelievable, I use my macbook pro everyday and I cannot afford to lose the time as I have deadlines to meet. Just need to find someone who can repair this drive quickly in a single day so I do not lose much time.
  • ak1956 Level 1 (10 points)
    Just to add my voice to the discussion. Just tried to load a blank DVD and it just spits it out after a short time.

    Reads Music CDs and video DVD OK but no blank media!
  • OneCatFamily Level 1 (30 points)
    I wish mine was that kind...
  • Cornelius Qualley Level 2 (300 points)
    I'm experiencing the same issue on a MBP 2.2Ghz which also is not very old. Typically I stick up for Apple when I read ridiculous complains from people, however this I'd have to agree that if this is a widespread part failure then it should be repaired out of warranty. I know that apple has extended warranties in the past, such as for the iBook graphics card issue which was extended to three years because of the constant failing. In this case, I am extremely gentle on my machine and I just noticed this issue come up out of nowhere a couple of weeks back. What's worse is some discs will eventually show up, like I put in the iLife '09 disc about 5 times and it came up once, but then some discs will eject immediately.

    I'm not sure what the issue is here whether it be firmware, hardware, or software, but I really would like to see a fix for this problem as Macs are suppose to last the test of time. I've been using Macs since the beginning and have had extremely good luck, and I wouldn't expect anything less from this MacBook. Some people that claim "things break after time" need to realize that we are talking about a $2500 laptop here, it's not a $399 Wal-Mart special, I (and many others) pay the premium because I expect the best, in or out of warranty. If anyone does figure out a solution or maybe just the actual cause please let us all know. I'm going to take mine to the Apple Store and hopefully get some answers there

    PS, fixing my permissions didn't do anything, I do that on a regular basis along with other routine maintenance.
  • Palyndromic Level 1 (10 points)
    Insanity: doing the same thing over and over again and expecting different results. Albert Einstein

    As far as this superdrive not accepting my dvd or software disks, I'm almost insane.

    Gryff-- The link above seems to be open now.

    If you click on that link, read a while, they suggest a second link:

    Look for the post by J.Noir. He posts a fix for Matsushita type drives.

    However, supposedly this fixes a super-drive update from 2007. I have had this problem on and off since the 2007 purchase of my MBP. It seems that Apple forgets to keep things fixed?

    Maybe admitting fault is bad for share prices, or some division doesn't want to admit they screwed up? If so, it reminds me of government bureaucracy in China. (I've lived there and studied it- I'm not being trying to be negative towards Apple or China, it's just interesting...)

    I haven't tried the fix yet. It looks complicated, but I might figure it out. Realistically, my night is going to be spent 'over my head' fixing my superdrive or ripping out my ES300's front seat to fix my oxygen sensor. I'll let you know how it goes.

    (btw- my drive just spit the cd out again... 1 step closer to insanity)
  • Palyndromic Level 1 (10 points)
    Cornelius- I totally agree with you on the $399 Wal-Mart special vs the $2500+ mac option. I recently bought an HP netbook for $399 at Best Buy because I needed internet/document creation immediately when heading out of town. My Mac was being serviced (long story). Anyway, its amazing how happy you can be with $400 dollars worth of throw away value. Sort of like buying an expensive Ipod, but useful.
  • Cornelius Qualley Level 2 (300 points)
    Right, and I'm typically very happy with my Apple products but I just haven't had the best of luck with this machine. Since I've owned it I've already had the display and logic board replaced (due to some graphics issues) which was fortunately under warranty. But now, I'm experiencing this issue which I'm hoping doesn't require a replacement drive. Either me or one of my family members has owned pretty much every model of iBook and and PowerBook (MacBook) from the PowerBook 5300c up to the newest MBP which my brother has now and we have had very few issues. In fact, my friend bought my old PB 12" which is probably 5 years old now, has taken a serious beating, and still works like new.

    All I'm saying is that I'm fine paying the premium for a quality product if that's what I get. And I've been happy with the tons of Apple products I own and have owned, but I just hope that continues and this machine isn't going to be a big issue. I guess we'll see what transpires with this issue.
  • Ric N. Level 1 (25 points)
    I'll chime in with my experiences. I'm finding that DVDs are ejected, but it's occurring intermittently. The first time it happened was when I got iLife '09. I talked with Apple and they had me try different disks. I tried my retail Leopard disk and it would not load. Then I tried my retail Tiger disk and it loaded fine. Apple decided both the iLife and Leopard disks were bad, so they sent out a replacement for the iLife (which had just been purchased. The replacement iLife disk worked just fine.

    I just hate trying to figure out the problem when it is intermittent.
  • aceyim Level 1 (0 points)
    Any updates to this problem? I JUST received my new MBP and found that it refuses to read a particular DVD (MS Office install disk), but reads everything else so far. I have yet to try to burn anything, so I can't comment on that yet.

    This is my first Apple computer and I find it extremely frustrating to not have a definitive solution yet.

    Link to my original post:
  • Gryff Level 1 (15 points)
    No, there has been no definitive resolution yet, and it appears that Apple doesn't monitor these boards (or has chosen to address the issue). If you are having problems with a new computer, definitely get it serviced under warranty immediately, and do not procrastinate. This is apparently a widespread problem, so you want to do everything you can while you still have the protection of your warranty.
  • OneCatFamily Level 1 (30 points)
    I totally agree: when you pay so much money for a piece of hardware, you are entitled to expect that it work perfectly. I brought my MacBook Pro in for a logic board replacement last summer, and I intend to do it again in the next few weeks to have my crappy SuperDrive changed. I had to buy an external optical drive yesterday (85 euros, about 60 dollars), because said SuperDrive wouldn't deign read and/or burn CDs or DVDs anymore.

    My MBP is only two-and-a-half-years old, and I seldom used SuperDrive in the first place. I think Apple has applied so much pressure on its suppliers that they in turn lowered their manufacturing standards to honor their contracts.

    The real losers in this just happen to be the end-users. Who could one day very well end using...

    Message was edited by: Didier Caizergues, who can't get it right the first time, it seems...
  • w3bgrl Level 1 (15 points)

    Since I can't live w/o my MBP for several days, I tried zappin PRAM, clearing prefs, etc.

    Then I thought I'd try creating a NEW login acct and trying it from the new acct...


  • Bethan Williams Level 1 (5 points)
    I have exactly the same problem - won't read any blank media, just spins and ejects! This again is only a recent thing - was working fine. Help!
  • OneCatFamily Level 1 (30 points)
    There are dozens (heck, hundreds) of posts like yours on this very forum, plus another couple thousand on other websites: the bottom line is, Apple knows there's a problem with SuperDrive, especially the Matshita units, namely it's fragile and easily jammed. The SuperDrive on my MBP used to work just fine. I installed Security Update 2009-001 a few weeks ago, and guess what? It stopped working altogether...

    I sent a lengthy letter to Mr Jobs (posted it once on this forum, but the modos decided to delete my topic; what's freedom of speech anyway?), explaining how it was inconceivable for a big and successful company like Apple to ignore its customers' predicament so blatantly.

    I'm still waiting for an answer from whoever fills in for Steve these days...

    I tried compressed air, a cleaning CD (got ejected right away, this one), creating a new account, repairing permissions, AppleJack, you name it. Nothing's changed, and my SuperDrive is still not eating lunch...
  • Cornelius Qualley Level 2 (300 points)
    So, I went to the genius bar and explained the problem only to find out that I was correct, the optical drive is failing (or has already failed). I've tried everything on my machine including booting from another drive and it's definitely clear that the drive has failed. I think what upsets me most about this particular issue is the fact that I have only used the drive a few times, I've probably burned a total of 10 discs on it since I've purchased the machine. I typically burn on my external LaCie LightScribe drive and really only use the internal for reading discs.

    There are things that Apple should extend the warranty for and I believe this is one of them. Sure, I could pay $310 to have the drive fixed by Apple but why should I have to? Should an optical drive fail after only 1.5 years? The answer is no. I have a 7100, an older XServe, a MDD, three iBooks, a 12" PB G4, and the list goes on, none of which have had their optical drives fail. Then, my favorite comment of all is "well you should have purchased our 3 year AppleCare plan". I tell you what, that's the most annoying thing. So, rather than take responsibility for a problem, they'll shift the blame to the customer for not buying a huge profit maker for the company.

    I don't know, I love Apple but I just don't know about the build quality in this particular machine. I've already had my logic board go out twice and the display replaced, and now the optical drive is out too. Warranty or not, problems like these should not occur on a $2500 laptop that's only 1.5 years old!
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