Can't burn cd's with itunes 8.1 for Windows

same problem. Here are my diagnostics

Microsoft Windows XP Professional Service Pack 3 (Build 2600)
GATEWA GT5014
iTunes 8.1.0.51
QuickTime 7.6
FairPlay 1.2.12
iPod Updater Library 8.1d19
CD Driver 2.1.0.0
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.4.0.27
Apple Mobile Device Driver 1.25.0.0
Bonjour 1.0.6.2 (118.5)

iTunes Serial Number 97631 **7D9

Current user is an administrator.
The current local date and time is 2009-03-15 13:43:35.
iTunes is not running in safe mode.

Video Display Information

Intel(R) 82945G Express Chipset Family


** External Plug-ins Information **

No external plug-ins installed.

** CD/DVD Drive Tests **

LowerFilters: Cdr4_xp (7.1.0.188), PxHelp20 (2.0.0.0),
UpperFilters: Cdralw2k (7.1.0.188), GEARAspiWDM (2.1.0.0),

Failed while scanning for CD / DVD drives, error 2510.
Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.

F: Unsupported CD or DVD drive.
Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.

Writing CD text is turned on in the preferences. If you’re having problems burning CDs, try turning this preference off.
The last failed audio CD burn had error code 4000(0x00000fa0). It happened on drive E: LITE-ON DVDRW SOHW-1633S on CDR media at speed 16X.

Failed while scanning for CD / DVD drives, error 2510.
Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.

E: Unsupported CD or DVD drive.
Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.

Writing CD text is turned on in the preferences. If you’re having problems burning CDs, try turning this preference off.
The last failed audio CD burn had error code 4000(0x00000fa0). It happened on drive E: LITE-ON DVDRW SOHW-1633S on CDR media at speed 16X.



i am unable to turn off the CD text preference

I'm having the same problem. My CD burner works well with other programs like Nero and Windows Media Player, but not with my Mixmeister software. Within iTunes, the CD drive does read an audio CD, retrieves the song info, and rips the songs OK, just no burning.

I understand that both iTunes and Mixmeister rely on a burning program called GEAR CD/DVD Engine, so maybe _iTunes 8.1 is creating a problem/conflict with this GEAR program_.

http://www.gearsoftware.com/support/drivers.phphttp://www.gearsoftware.com/suppo rt/drivers.php

From their website:
+"The gearsec.exe driver (and associated GEAR Security service) were part of GEAR Software's older driver set which allows the GEAR CD/DVD Engine to recognize and work with CD and DVD drives on Windows NT 4.0, Windows 2000 and Windows XP.The GEAR CD/DVD Engine is not only used in GEAR Software's products, but _also in many 3rd party applications such as Apple's iTunes for Windows, Cakewalk's Pyro, Audible's AudibleManager and DiscWelder by Minnetonka Audio, to name a few._ So, even if you do not have a GEAR Software application on your system, there may be other software applications that rely on the GEAR CD / DVD Engine, and the GEAR drivers. The gearsec.exe driver (and associated GEAR Security service) were part of GEAR Software's older driver set which allows the GEAR CD/DVD Engine to recognize and work with CD and DVD drives on Windows NT 4.0, Windows 2000 and Windows XP.The GEAR CD/DVD Engine is not only used in GEAR Software's products, but also in many 3rd party applications such as Apple's iTunes for Windows, Cakewalk's Pyro, Audible's AudibleManager and DiscWelder by Minnetonka Audio, to name a few. So, even if you do not have a GEAR Software application on your system, there may be other software applications that rely on the GEAR CD / DVD Engine, and the GEAR drivers."+

A list of programs which use GEARS is found on this page:

http://www.gearsoftware.com/about/powered-solutions.phphttp://www.gearsoftware.c om/about/powered-solutions.php

I went to their website and downloaded a new GEAR driver but no luck yet.

I also tried performing an iTunes repair, but no success. I am thinking of doing a total restore to a date prior to the iTunes 8.1 update (using Norton's Save and Restore) and see if I can regain the CD burning capability...

I have a gateway and had to delete my upper filter to get my dvd/cd drive back. There was no lower filter at all. Now I get the message that Itunes cannot burn cd's. Is there not a way to fix this? I've been able to burn from media player, but I would rather use Itunes. Any other suggestions??

same problem here nothing wrong before updating to 8.1 and next day can't find burner. The stupid thing is that in the cd/dvd test of iTunes (i never used that before) the program tells me that there is no reader/burner but when i put a audiocd in iTunes detects it and looks up the cd text online.
Lucky is still have Nero to burn my .m4a but i do hope the problem is solved with a new update because i do have a lot of .m4p on my computer so i do like to burn those a well.

well it started working for me a little while back. It could read my audio cd then I tried burning a playlit and then it went to writing bt no burning. so nothing actually happened. Plus I tried putting the audio cd back in and it could not detect it. So know my computer cant even detect if there is an audio cd only a dvd. I need help!!

Hello all,

Thanks to everyone who has sent in their iTunes Diagnostics output. It looks like we may be dealing with a filter conflict between the GEAR driver included in iTunes and some other CD software. To test this theory, please follow the steps in our device filter troubleshooting article for your OS:
iTunes for Windows XP: Troubleshooting CD issues caused by device filters
iTunes for Windows Vista: Troubleshooting CD issues caused by device filters

If you emailed me your iTunes Diagnostics output already, and you are able to follow these steps, please email me back to let me know whether or not following these steps resolved the issue.

I just finished doing the steps and it started to recognized the cds but when I got to burning it went straight to writing, and then skipped the burning process and then finished. My computer cannot detect audio cds which it could before but now.

Microsoft Windows Vista Home Premium Edition Service Pack 1 (Build 6001)
HP-Pavilion GN561AA-ABA a6230n
iTunes 8.1.0.52
QuickTime 7.6
FairPlay 1.2.12
iPod Updater Library 8.1d19
CD Driver 2.1.0.0
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.4.0.27
Apple Mobile Device Driver not found.
Bonjour 1.0.6.2 (118.5)

iTunes Serial Number 59041 *BB1<Edited by Moderator>

Current user is not an administrator.
The current local date and time is 2009-03-16 14:37:58.
iTunes is not running in safe mode.

Video Display Information

NVIDIA, NVIDIA GeForce 6150SE nForce 430


** External Plug-ins Information **

No external plug-ins installed.

** CD/DVD Drive Tests **

No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.1.0.0),

E: ATAPI DVD A DH16A1L, Rev KH1A
Drive is empty.

Error Correction is turned on for importing audio CDs.
Writing CD text is turned on in the preferences. If you’re having problems burning CDs, try turning this preference off.

Message was edited by: DRimpala67

tried the filter theory. didn't change a thing. can't run diagnostics.

Alright...I followed all the steps that Roy suggested for filters to remove the lower filter, etc. but it unfortunately did not fix the problem. Still can't burn anything in iTunes! I ended up sending a playlist to RealPlayer today so I could burn it. Hopefully this problem will be fixed by apple soon, as it is DEFINITELY a problem with iTunes. The CD I burned in RealPlayer was the same drive iTunes claims to have problems with!

i tried the filter theory too. it didn't work. everything's exactly the same as before i did it. everything in my itunes works fine but it can't burn CD's.

Everyone:

If you have gone through the filter troubelshooting steps, and the issue persists, please run diagnostics (if you can) again, and send me the current results.

Thanks,
Roy

Actually i called a friend of a friend and he tried to help me out and I noticed that for the default settings for itunes the itl wasn't checked off so with that I checked and turned off my genius it actually started reading audio cds and and burning them. THe burning process is still not the same it goes straight to writing and then goes to burning/finalizing but without the status /progress next to each one while it burns. but here are my diagnostics again since everytime i try to email you from the forums it tells me no connection.

Microsoft Windows Vista Home Premium Edition Service Pack 1 (Build 6001)
HP-Pavilion GN561AA-ABA a6230n
iTunes 8.1.0.52
QuickTime 7.6
FairPlay 1.2.12
iPod Updater Library 8.1d19
CD Driver 2.1.0.0
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.4.0.27
Apple Mobile Device Driver not found.
Bonjour 1.0.6.2 (118.5)

iTunes Serial Number 59041 *BB1<Edited by Moderator>

Current user is not an administrator.
The current local date and time is 2009-03-16 18:11:29.
iTunes is not running in safe mode.

Video Display Information

NVIDIA, NVIDIA GeForce 6150SE nForce 430


** External Plug-ins Information **

No external plug-ins installed.

** Network Connectivity Tests **

Network Adapter Information

Adapter Name: {EE8227C0-2ACF-47E5-9DFF-89E83026540A}
Description: NVIDIA nForce Networking Controller
IP Address: 192.168.1.64
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.254
DHCP Enabled: Yes
DHCP Server: 192.168.1.254
Lease Obtained: Mon Mar 16 16:30:01 2009

Lease Expires: Tue Mar 17 16:30:01 2009

DNS Servers: 192.168.1.254
192.168.1.254

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2009-03-15 13:49:59.


** CD/DVD Drive Tests **

LowerFilters: PxHelp20 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.1.0.0),

E: ATAPI DVD A DH16A1L, Rev KH1A
Audio CD in drive.
Found 11 songs on CD, playing time 53:46 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 04:14:30
Track 3, start time 09:38:30
Track 4, start time 17:02:53
Track 5, start time 23:05:42
Track 6, start time 27:19:38
Track 7, start time 30:44:49
Track 8, start time 34:34:16
Track 9, start time 39:51:14
Track 10, start time 44:32:19
Track 11, start time 49:32:42
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 4 8 10 12 16 24 32 40.
The drive CDRW speeds are: 4.
The drive DVDR speeds are: 4.
The drive DVDRW speeds are: 4.

Error Correction is turned on for importing audio CDs.
Writing CD text is turned on in the preferences. If you’re having problems burning CDs, try turning this preference off.


** iPod/iPhone Connectivity Tests **

iPodService 8.1.0.52 is currently running.
iTunesHelper 8.1.0.52 is currently running.
Apple Mobile Device service 2.12.36.0 is currently running.

Universal Serial Bus Controllers:

Standard OpenHCD USB Host Controller. Device is working properly.
Standard Enhanced PCI to USB Host Controller. Device is working properly.

FireWire (IEEE 1394) Host Controllers:

AGERE OHCI Compliant IEEE 1394 Host Controller. Device is working properly.

Connected Device Information:

LONDON BEAT (J:\), iPod with color display running firmware version 1.2.1
Serial Number: 4J526 *TDS<Edited by Moderator>
Bus Speed: 61440


** iPhone/iPod Touch Sync Tests **

No iPhone or iPod found.

Roy,
I followed the steps in the link you showed twice to eliminate conflicts with device filters and nothing changed at all. My cd text preference remains grayed out and can't be changed and when I attempt to burn I get the message "can't find burner device or software". I sent you my diagnostics yesterday.

Krones

Same issue - No supported Disc Burner. Seems to have knocked out Roxio as well. Never had an issue before with this drive.

Microsoft Windows XP Professional Service Pack 3 (Build 2600)
Hewlett-Packard HP Compaq 6910p
iTunes 8.1.0.51
QuickTime 7.6
FairPlay 1.2.12
iPod Updater Library 8.1d19
CD Driver 2.1.0.0
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.4.0.27
Apple Mobile Device Driver 1.38.0.0
Bonjour 1.0.6.2 (118.5)

iTunes Serial Number 8C913 *FBB<Edited by Moderator>

Current user is an administrator.
The current local date and time is 2009-03-16 20:38:28.
iTunes is not running in safe mode.

Video Display Information

Mobile Intel(R) 965 Express Chipset Family
Mobile Intel(R) 965 Express Chipset Family


** External Plug-ins Information **

No external plug-ins installed.

** CD/DVD Drive Tests **

No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.1.0.0),

D: MATSHITA DVD-ROM UJDA775, Rev 1.50
Audio CD in drive.
Found 16 songs on CD, playing time 48:11 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 04:02:67
Track 3, start time 06:31:70
Track 4, start time 09:42:37
Track 5, start time 12:06:40
Track 6, start time 14:28:22
Track 7, start time 17:06:47
Track 8, start time 20:32:22
Track 9, start time 23:55:35
Track 10, start time 27:49:35
Track 11, start time 30:13:22
Track 12, start time 32:17:57
Track 13, start time 35:40:17
Track 14, start time 39:32:25
Track 15, start time 42:09:07
Track 16, start time 44:59:42
Audio CD reading succeeded.
Get drive speed succeeded.

Here is my most recent diagnostic, thanks for all.

Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
Gateway T6216
iTunes 8.1.0.51
QuickTime 7.6
FairPlay 1.2.12
iPod Updater Library 8.1d19
CD Driver 2.1.0.0
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.4.0.27
Apple Mobile Device Driver 1.40.0.0
Bonjour 1.0.6.2 (118.5)

iTunes Serial Number 9D539 **0C6<Edited by Moderator>

Current user is an administrator.
The current local date and time is 2009-03-16 18:48:57.
iTunes is not running in safe mode.

Video Display Information

NVIDIA GeForce 6100


** External Plug-ins Information **

No external plug-ins installed.

** CD/DVD Drive Tests **

LowerFilters: PxHelp20 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.1.0.0),

Failed while scanning for CD / DVD drives, error 2510.
Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.

J: Unsupported CD or DVD drive.
Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.

Error Correction is turned on for importing audio CDs.
Writing CD text is turned on in the preferences. If you’re having problems burning CDs, try turning this preference off.
The last failed audio CD burn had error code 4220(0x0000107c). It happened on drive E: LITE-ON DVDRW SHW-1635S on CDR media at speed 8X.