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Level 2

231 points

Quitting Safari - impossible

My iBook G3 has been unused for several months.

I just fired it up, preparatory to taking it traveling, and I discover that Safari 3.2.1 is malfunctioning. I can't get out of it. When I type commandQ nothing but the spinning ball, same for selecting Quit Safari from the menu. I have to force quit - with comand option esc as my only way out.

I have Safari Plus installed, but it hasn't caused trouble before.

I have seen other posts with this issue. The solution offered, Reset Safari, leaves me wondering. Do I leave all the check boxes checked, or do it incrementally? And what are the repercussions of doing this? Can I regain what I've lost - icons say?

Mrs H

MacBook Pro, Dual 450 G4, iBook G3, Powerbook 170, Mac Plus, Mac OS X (10.4.11), iPod Classic 160G

Posted on Apr 24, 2009 12:31 PM

130 replies

Klaus1

Level 9

52,749 points

May 1, 2009 10:47 AM in response to Mrs H

I lost control of my own thread

No you didn't, you posted 'Problem solved!' as well as 'I had it nice and simple-ask a question and answer it myself! ' which basically means 'end of thread', not least because you then marked it as answered!

It was then bought second-hand by others! 😉

just SafariPlus on the 2 Macs which are having Safari trouble, as I mentioned above.

Do I not recall that you originally also had Inquisitor?

Please bear with me. I will get back to you as soon as I have refreshed my memory of Safari 3 in the Stripy one, as I am using Safari 4 in the Spotty one!

Klaus1

Level 9

52,749 points

May 1, 2009 11:20 AM in response to Mrs H

You can prevent the Favicons from being created at all, by using Tinkertool if you have that.

http://lowendmac.com/crews/06/0202.html

Tinkertool/Safari/Disable database of Web site icons.

Alternatively, Go to Home/Library/Icons and lock the file Webpageicons.db (the database file where favicons are stored). Click on it and then Get Info.

As for your Safari's failure to quit, have you run the Repair Permissions/Repair Hard Disk routine?

Have you deleted Safari's caches?

Have you tried deleting SafariPlus to see if that helps?

Mrs H Author

Level 2

231 points

May 1, 2009 12:32 PM in response to Klaus1

Hi Klaus,
No, I don't have Inquisitor. You had mentioned it once before thinking I had it and I said I had no idea what you were talking about. The notion that I have it must have stuck in your head because you explained to me then what it was for.
This Safari issue is intermittent - is there a log somewhere where I can see what's going on with Safari? When it next freezes, I could check it and see what it says. Of course, the words there won't mean anything to me, but you'll be able to decipher it for me, I'm sure.

As for your Safari's failure to quit, have you run the Repair Permissions/Repair Hard Disk routine?

Yes

Have you deleted Safari's caches?

By resetting Safari, I have.
**Or should I have done this separately as well?

Have you tried deleting SafariPlus to see if that helps?

No, that's the only thing I haven't done.
**Do I just drag the folder to the desktop? (I can't remember where the folder is!)

You can prevent the Favicons from being created at all, by using Tinkertool if you have that.

But do I want to? Not really.
Do I have Tinkertool? No.
**Do we think this will solve the problem?

...you posted 'Problem solved!' as well as 'I had it nice and simple-ask a question and answer it myself! ' which basically means 'end of thread', not least because you then marked it as answered!
It was then bought second-hand by others!

...who would have been better off starting their own thread, as you so politely told them.

And here we are again with a long thread after I really, truly thought I had a 2 post thread!

Phew!
I was expecting another 38 post thread!

We may yet get there again!

Mrs H

Klaus1

Level 9

52,749 points

May 1, 2009 2:43 PM in response to Mrs H

We need to define what we are tackling here.

Is Safari freezing or just refusing to quit?

Generally, if an application refuses to quit, it is because some process or other is still running.

Do you get any kind of message when you try to quit Safari?

What really puzzles me is that the problem you are having with Safari is the exact opposite of the problems most mentioned here: Safari refusing to install or open, Safari slowing down, Safari crashing. We haf vays of making zis stop!

But refusing to quit is something new - don't you just love being a pioneer? 🙂

As to SafariPlus, it is in either one or the other of these folders:

Home/Library/InputManagers OR
Home Library/InputManagers - Tiger

Drag the folder it is to the desktop and restart Safari. Any better? You can always drag it back.

BTW, what else did you find in those folders?

May 1, 2009 7:16 PM in response to Mrs H

Well, I just started having problems with Safari 3.2.1 on my old 12" Powerbook G4 (867khz) running Mac OS 10.4.11. I was reading this thread and the problems Mrs. H was having are similar to mine. After running on Safari for a while, it starts acting like it is slowing down and response is slow. I can't quit and gives spinning beach ball. Also, fan comes on and is running at full level. The only way to get out of it is to force quit Safari. After this, fan slows down and stops and everything is fine. When I use Firefox (using now), there are no problems, so it seems to me there is a Safari problem. I've reset Safari, thrown away prefs, run disk repair, and no difference. Now, Safari has been working fine for months, never had a problem with it, until about a week ago. The only software change that I remember doing prior to this problem is running latest MS Office updater (Office 2008). I guess until can figure out cause, will have to use Firefox.

Message was edited by: Paul Rutherford1

Message was edited by: Paul Rutherford1

May 1, 2009 7:27 PM in response to Paul Rutherford1

I just remembered I probably installed latest iTunes 8.1.1 too. Can't remember if installed anything else.

May 2, 2009 6:20 AM in response to Paul Rutherford1

Just started looking at earlier threads here. Looks like a number of other people encountered same/similar problems with Safari. There were some suggested fixes. Will let know if any work for me. BTW, my Mac Pro (intel) running 10.5.6 and latest updates (including iTunes) has no problem with Safari.

hpr3

Level 5

5,748 points

May 2, 2009 6:47 AM in response to Paul Rutherford1

Paul,
Since this thread is marked "answered" not many helper's will see it. Start your own thread including a crash report. Home?Library/Logs/Crashreporter.

Mrs H Author

Level 2

231 points

May 2, 2009 1:42 PM in response to Klaus1

Is Safari freezing or just refusing to quit?

Most commonly (and again, this is intermittent, not always...) it refuses to quit - very, very occasionally it just won't do anything - the blue status line won't get beyond the http:// in the address bar. Most often in the last few days since the problem began I would say the problem is - it just won't let me quit. I can keep working with Google, here at Apple, NYTimes, BBC you name it. Then I'm done and -oops- it's not letting me out.

Do you get any kind of message when you try to quit Safari?

Only if I have to resort to force quitting, which is the only way out when this occurs; then I get the message in the force quit box - "Safari (not responding)" - or something like that - "Do you want to force quit" (or something to that effect...

... But refusing to quit is something new - don't you just love being a pioneer? 🙂

Oh yes, sure I do! This actually is typical of my life, just ask Mr H.

As to SafariPlus, it is in either one or the other of these folders:
Home/Library/InputManagers OR

This is the one.

Drag the folder it is to the desktop and restart Safari. Any better? You can always drag it back.

Have just read your words, will get back to you after I try it...
Done, will let you know if it works - but it'll take a while to know...

BTW, what else did you find in those folders?

Absolutely nothing else in the Home/Library/InputManagers folder. The other folder you mention does not exist. (As I said, 🙂 , I don't have anything else fancy in the way of input managers, in fact, before SafariPlus there was no InputManagers folder. The ReadMe for SP had me create one.)

One interesting side issue, Paul R below mentions

The only software change that I remember doing prior to this problem is running latest MS Office updater (Office 2008).

Guess what? So too did I, but for Office 2004. But I did that AFTER the Safari problem began on the G4 (and I can't remember which came first on the iBook.) No problem on the MBP (again with Mr H who is the main user of the MBP : "What's all this fuss...? Quitting, I can quit Safari fine...")

Mrs H

Message was edited by: Mrs H

Message was edited by: Mrs H re remove SP

Mrs H Author

Level 2

231 points

May 2, 2009 1:30 PM in response to hpr3

Hi hpr3,

What brings you here? Just reading more of the saga of Mrs H's computer issues...

And with me, as you probably know by now, solved is just a temporary thing it seems...

Mrs H

Mrs H Author

Level 2

231 points

May 2, 2009 2:25 PM in response to Klaus1

Just a little bit more info
I pulled out SafariPlus, Safari seems faster - it seems to get to sites faster and, thus far it hasn't prevented me from quitting.

Could it be SP is the culprit? and if so, what do I do about it? (not reinstall it? fix it? how?)

Mrs H

Klaus1

Level 9

52,749 points

May 2, 2009 3:36 PM in response to Mrs H

Hi Mrs BH! 🙂

OK, that narrows it down. Neither SafariPlus nor Office 2004 are in any way to blame - I find them Not Guilty!

Try this: (I am assuming that you have already added the DNS codes previously mentioned to your Network settings. Did you also turn off the iPv6 setting? If not do so.)

Empty Safari's cache (from the Safari menu), then close Safari.

Go to Home/Library/Safari and delete the following files:

form values
download.plist

Then go to Home/Library/Preferences and delete

com.apple.Safari.plist

Repair permissions (in Disk Utility).

Start up Safari again, and things should have improved.

hpr3

Level 5

5,748 points

May 2, 2009 9:06 PM in response to Klaus1

Mrs H
It is always a pleasure reading your threads and the byplay between you and my compatriot's Klaus1 and BDAqua! 🙂
You have to love a topic that was solved in 2 posts! 😉

Message was edited by: hpr3

May 2, 2009 11:48 PM in response to Klaus1

Klaus1 wrote:
Hi Mrs BH! 🙂

OK, that narrows it down. Neither SafariPlus nor Office 2004 are in any way to blame - I find them Not Guilty!

Try this: (I am assuming that you have already added the DNS codes previously mentioned to your Network settings. Did you also turn off the iPv6 setting? If not do so.)

Empty Safari's cache (from the Safari menu), then close Safari.

Go to Home/Library/Safari and delete the following files:

form values
download.plist

Then go to Home/Library/Preferences and delete

com.apple.Safari.plist

Repair permissions (in Disk Utility).

Start up Safari again, and things should have improved.

Klaus thank you so much. The advice you gave about repairing permissions and deleting a few select files seems to have fixed my Safari. I can't thank you enough.
Bryan

Klaus1

Level 9

52,749 points

May 3, 2009 1:33 AM in response to Darth Brayn

Welcome to the forums Darth!

Glad that also helped you! 🙂

Quitting Safari - impossible