10.5.7 - Bluetooth keyboard and mouse not working anymore

Your problem similar to me. It is annoying me. I think, apple doesn't know yet this condition so far.

Hi and welcome to the forum.

What do you mean: "apple doesn't know yet this condition so far." ??

Have you reported it to Apple?

Maybe we should remind everybody, not only to post it here, but also report it to Apple!
However, I think that these days one has to report it by phone, as I'm not able to identify any
ways to submit report by e-mail to Apple. (Besides the "report bugs to Apple menu" in Safari.

Any ideas on how we get the attention of Apple on this bluetooth issue?

Message was edited by: John Christiansen

Yes, sadly one can't assume that a company would monitor it's own forums and/or respond to threads that grow into the hundreds in a few day's. That might even take a script or something to accomplish.

However, if you know a number or a way to email a bug to apple, get it noticed and not have to spend hours of time playing games with them, let me know and I'll do it... otherwise please report it on the behalf of everyone in this thread.

To report bugs to Apple you need to have an ADC membership (can signup for free) and then go to:

https://bugreport.apple.com/

Oh, and whilst I'm at it: 'me too' in respect of this problem. Simply going to System Preferences and selecting 'Bluetooth' (as others have reported) is enough to bring my Mighty Mouse back to life.

You can also try:

http://www.apple.com/feedback/macosx.html

Same problem for me. MacBook Pro 2.5GHz 2008 non-Unibody. Apple Wireless Keyboard + Logitech Bluetooth Mouse work fine for a few hours and then both become unresponsive at the same time.

Laptop thinks that both are still connected, even after I turn the keyboard and mouse off and remove batteries from both. I run my laptop with the lid closed and an external display attached, so I have to open the laptop and use the trackpad to try and disable Bluetooth on the laptop and then turn it back on. Sometimes this works, sometimes I have to reboot and start from scratch.

This seems to be occurring more frequently since the 10.5.7 update, although I did experience the same behavior in 10.5.6 and lower.

Same problem here with 10.5.7., Apple Wireless Keyboard and Wireless Mighty Mouse.

I didn't experience this issue at all with Leopard 10.5.6, but since I upgraded to 5.7 I'm loosing bluetooth connectivity 2 or 3 times a day.

It usually gets fixed by opening and closing the Bluetooth Preferences Panel, using the trackpad. No need to disable/enable anything, just open and close the panel. No big deal, but certainly annoying if I'm in the middle of something important.

I hope it gets fixed soon.

The majority replying in this thread seem to be using laptops. Any of you experiencing the same BT problems with your desktop computers as well? I'm only using the BT mighty mouse and keyboard with a mini and so far I have not experienced problems with the mouse, but the keyboard was not recognized after a shut-down and re-start after updating to 10.5.7. I had to turn it off and re-do the set-up to get the keyboard going again. Seems to be OK now after a few shut-down/set-up cycles.

The same for my MBP 15'' July 2008.

Before 10.5.7 bluetooth worked perfect. After 10.5.7 started the problems. Two o three times a day I have to reset the Bluetooth. Does Apple know about it? It seems this problems are only for MacBooks. I've tried to install the Mac Combo Update 10.5.7 but the bug is still there.

Thank you.

Macbook pro 17" here. I had the same problem, a couple of times a day.

But a couple of days ago I completely removed my Mighty Mouse from the Bluetooth preferences panel, and added it again. Since then, the problem has not happened again. From what I read here, this has helped a couple of other people too. Might be worth trying.

Ben

I was hoping for more stability and since that's not the case, since I made a full CCC backup, as I always do when updating, after I rake the sand on the beach, I will be reverting to 10.5.6.

This late in the OSX game it's ridiculous to have these kinds of problems. With all the developers and Apples release process you'd think they'd vet releases better.

They still haven't fixed the Sleep problem from 10.4.5, so I hope that this is big enough for them to consider dealing with.

We'll see . . .

Carl, that's right: Many - but not all - postings on Bluetooth issues and 10.5.7 are from Apple laptop users. However, the connection was also lost with my iMac (2009) some weeks ago.

I remember having an issue with an (2006) MacMini and I never managed to get Apple to recognize it as a repair issue, so I installed an USB Bluetooth device, and now my son uses the very same machine with the very same set up. Hope not, that it is the type of solution that we might need to develop for this 10.5.7 issue.

But it might be something about the interplay between the "small" machines Bluetooth devices and the software. Does anyone know if the technical Bluetooth solution is different on laptops and MacMini and on the bigger machines? (e.g. iMac).

Did it fix your issues?

i tried deleting and re pairing - doesnt seem to have an effect.