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Level 1

3 points

Can't sign in to iTunes to leave review for app

Today I downloaded a new app. No problem during the purchase. I had to sign in to my account and that worked fine. Now I want to leave a review for that app, but iTunes keeps asking my for my password. It's like it doesn't recognize what I am typing in. I left a review using my iPhone and didn't have a problem signing in from there.

Is the server too busy from everyone downloading iPhone 3.0? This is frustrating. Any ideas?

Intel, Windows XP, iPhone 3.0

Posted on Jun 18, 2009 8:43 AM

39 replies

pjb0422 Author

Level 1

3 points

Jun 19, 2009 2:13 PM in response to pjb0422

Thanks Denise. I did report the problem to iTunes Support. I haven't heard back from them yet. Maybe if everyone that has that problem reports it to iTunes Support, they might raise the priority on getting it resolved. I am seeing new reviews on the app that I wanted to review so not everyone is impacted. I am still able to download apps so that is not affected. I logged out of the iTunes Store and logged back in, but that made no difference. I just can't leave any reviews.

pjb0422 Author

Level 1

3 points

Jun 19, 2009 3:34 PM in response to pjb0422

I heard back from iTunes Support. Here is part of the email: "This error was caused by a temporary issue with the iTunes Store that should be resolved now."

Well, it's not fixed, at least for me. I emailed them back to say that I am still experiencing the issue. Everyone else that has this problem should report it to iTunes Support. Maybe they will take a harder look at it.

Jun 20, 2009 6:57 AM in response to pjb0422

Same problem here. I tried it a few days ago and couldn't login. Saw that they reported the server problem as fixed, and tried again. Still unsuccessful. Just reported the problem to Apple.

Jun 20, 2009 8:17 AM in response to Denise Woodcock

Thanks Denise, I sent an error report. About the "clicks" and about us not being able to post reviews. I hope we can leave reviews soon!

Message was edited by: Crazyorloco

Jun 20, 2009 11:13 AM in response to pjb0422

haha, dang just like everyone else in this thread, I'm having the same problem! It just keeps asking for my password, over, and over again. I want to leave a good review on an App that I just downloaded but it want let me.

Anyways, I'll keep checking back to this thread looking for updates. If I figure out a work around I'll post it here.

Thanks!

tomwynne

Level 1

10 points

Jun 20, 2009 11:21 AM in response to JoblessPunk1

Add another to the list... doesn't work here either. Submitted error and will post back if I hear anything from them.

JamiRae

Level 1

9 points

Jun 20, 2009 7:46 PM in response to pjb0422

My Friend, The Google led me here. I'm having the same issue. Will report it to Apple and hope they get it resolved!

Katrina S.

Level 7

24,131 points

Jun 21, 2009 3:18 AM in response to JamiRae

Yes, report it to iTS support:
http://www.apple.com/support/itunes/store/browser/

JamiRae

Level 1

9 points

Jun 21, 2009 11:10 PM in response to Katrina S.

okay, it has been reported. I am able to login using my iTunes on my iPhone and post a review, just not through the MacBook Pro.

Jun 22, 2009 5:12 AM in response to JamiRae

I'm still having the problem even after reporting it. The rep told me they would let me know when it has been fixed. I just sent out an e-mail to them to do my own checkup on the situation. Very annoying.

tomwynne

Level 1

10 points

Jun 22, 2009 5:26 AM in response to tomwynne

Well I got a completely ridiculous reply from them yesterday (Sunday) evening:

+Hello Tom,+

+I hope this email reaches you in good spirits! My name is Cawona, and I understand that you are having issues with your iPhone syncing apps.+

+You will have to sign into your iTunes account on your computer and resync you iPod from your computer. Please inform me if this works or not so we can resolve your issue in a timely manner.+

Sincerely,

Cawona
+iTunes Store Customer Support+

pjb0422 Author

Level 1

3 points

Jun 22, 2009 10:38 AM in response to pjb0422

Well, when I heard back from iTS, it was at the end of their work day, so I am not expecting any response from them until then. I'll let you know what they tell me.

JamiRae

Level 1

9 points

Jun 22, 2009 2:52 PM in response to pjb0422

Just got a reply telling me to reset my password. I already tried that, and it didn't work then so why should it work now? guess I'll try it when I get home again this evening and can access my iTunes on the mac. but I'm not holding out hope that will solve the issue.

Plus, judging from the wide range of replies people have gotten I would say that this isn't going to work. I dont think the reps who are replying fully understand the issue and that it needs to be elevated to the REAL tech support and not just the folks who are hired to walk newbies through how to change their password.

Jun 22, 2009 3:04 PM in response to JamiRae

Well, I'm a little less stubborn, so I went in and did reset my password, and now it works. I tried this earlier when I first had the problem and it didn't (it's Apple's solution to just about everything!). My guess is they fixed the problem, but you need to reset your account for it to "take".

Cheers!

pjb0422 Author

Level 1

3 points

Jun 22, 2009 3:53 PM in response to pjb0422

Password reset. Hmmm, I tried that when I first encountered the problem but it didn't help. I would try it but I'm not at my home computer and won't be until Sunday. I guess I could download iTunes to my laptop and try it. If everyone else that has the problem also try to leave a review after resetting their password, we'll see if the problem is fixed. What the heck - it can't hurt. 😉

Can't sign in to iTunes to leave review for app