Invalid Security Code - frustration !

Hi Everyone,

I'm still having a problem entering my iTunes code. I purchased a $25 gift card at Shopper's Drug Mart. I entered the code and a message in red came up saying the code is invalid. I have entered card codes before and I didn't have any problems. I read some forums to see if I could fix the problem myself. I even went back to the store where I purchased the card to see if it had even been activated - they swiped the card through the register and it said "Card has already been purchased."

So last night I emailed Apple support and they responded around noon today asking for some numbers that were on the card (not the code itself). He then informed me that the card has not been activated and for me to scan both sides of the card, including the receipt (now unfortunately I through out my receipt, but I called the store back and they were kind enough to re-print one for me... not on original receipt paper though).

I'm waiting for a response from Apple now. They are pretty fast with their responses - faster than other customer service platforms who use email to assist their customers.

I'll add on more once Apple gets back to me.

Good luck everyone.

I am having the exact same problem as everyone else. iTunes claims that the security code for the credit card on my account is invalid. I purchased a $25 gift card over the weekend and bought something with it with no problem on Saturday, but now I'm trying to buy something else but it's just ignoring the fact that I have money credited to my account and asking to verify payment method which brings up the security code issue. It has me almost pulling out my hair it's ******* me off so much.

Okay, I had to set the credit card info to none to allow me to purchase something with gift card money. What's up with that?

Message was edited by: LunarKnight

I've got the exact same problem a UK Visa debit which will not be accepted - every time I enter the details it comes up with "Your payment method was declined, Please enter valid payment information"

So far Apple have been of zero help - I don't see why I should have to buy gift cards because they can't sort out there crappy payment system but, until I do I've got 23 apps that are waiting for an update and no doubt I'll be locked out of updating to 4.2 when it finally come out

It's weird but I had that same problem. I created a credit card account (Visa from Bank of Hawaii) and decided to start downloading some stuffs online. I filled the entire application and when the part came to enter my security code and whatnot, same results came as you already know it -- invalid security code. It's weird! I've been racking with frustration trying to see if I filled the application wrong and then it turns out that it isn't the security code at all. Even though the **** application says that is the error, the true error turned out to be my billing address. I filled it out but instead of typing down my own state of Guam, I decided to use the drop down menu and manually search for it. After I checked continued, there you have it -- my account was made. I was in a ***-attitude for the whole 5 minutes. So yeah, decided to go to this forum, share this with someone and let them know -- it could be other factors as filling the address part. Stupid, huh? Apparently it has to be apple's format you follow. Hopefully that works with you...

I'm having the same problem but I have had my card for quite sometime. I just got my iPhone and a couple days later it says it is not working! What is apples email address? I can not seem to find it.

I also had the same problem. It was triggered by having to replace my iPad and with the new device something wasn't recognised. I did as asked to check none for the card to no avail. However, the second time I check none, then unauthorised my computer in iTunes, then authorised it back on. Then entered the credit card details and viola!! All worked. Give that a try.

I found a way to solve my problem with the invalid security question error and I hope it works for you as well.
At the billing information screen make sure you erase everything. Re enter all your information!!! because I kept only changing the card info and trying to submit like 100 times. That simple and it works. Hope I helped but if not just msg me and I'll tell go more in depth as of what I did.

I found a solution to this dreadful problem. If you are stilo having this problem and need help, please email me at nenasoto200@yahoo.com
Thanks, Alize.

Guys, all you have to do is make a new account, you don't have to make a new itunes account. just a new account for your ipod. I took the further step and factory reseted my ipod touch (which you dont have have to do.) and it deleted absolutely everything, so if you factory reset your ipod make sure you save everything. now if you dont want to reset your ipod you just make a new apple id. and use that one. you don't have to keep changing your credit card information. i just this and my ipod works perfectly (: i can download again. try this. if it doesn't work then put a thumbs done on my reply and i will find a new solution (:
Thanks,
14 year old Alize (:

Hey guys!!!! Wake up!! I had to. It's an 50/50 problem here. iTunes may have tried to bill your credit card and it won't go thru because your card could be maxed out. That was my case. I went to my online banking, saw I only had $2.00 credit available. I transferred over $15.00, then tried adding my security code again and tada!! It worked.

It's obviously a billing issue and credit card issue that's solved by simply making a payment to your credit card!!
I've seen how iTunes can be behind in billing the last few months. Stuff I purchased got billed a week and a half later. I know I did and app store blitz about two weeks ago so I figure they went to process and my card then maxed. Just plunk some denaro on your cards my friends!!!
Worked for me. Just might work for you!!

drewtheman

Apple really has their work cut out for them. When you can't update your payment information. I've gone through this 12 times and each time it tells me the security code is wrong. I finally just changed the payment info to a PayPal account. Sad when a computer company can't get their computers to work. The problem with Apple is they think they are the only game in town. I can't wait for the tides to change. And they will.

I believe I have found a solution. Go on your computer and once again enter the info it asks you about the card. # and security pin(3-digits). Then UNCHECK the box at the bottom right that says something about "outstanding balance" and press done ect. If it doesn't work then repeat process and instead of outside city limits put inside. Or vice versa... Hope this helped:)

had the same problem and i was using a debit card. apparently when i decided to check my funds of the card, i didn't have enough funds, so i transfers some money and it now working again. check to see if you have money on you debit/credit cards to cover the balance

I had the same issue. Simple fix! The code required is the same code found on the back of your card. Remedy! I did one step further. Changed CC to none. Saved then used a different card altogether. The code found on back AND new expiration worked immediately.

Should be done with all this lunacy.

Wish you all the same luck.

SOLVED... FINALLY!

Okay, so I guess I'm a lil pre-mature on this, but I just got off the phone with Apple support. yeah, that's right, "Apple support" and "phone" in the same sentence. LOL. that was a trick in itself! I was surprised to see that even after I finally got an iphone tech support rep on the phone, THEY were unable to get 'itunes' support via phone Ha Ha, even they have to do this whole support chat on the web. crazy. anyway, on to the solution you've all been rightfully DEMANDING!

for starters, I was instructed to attempt to buy an app on itunes ON MY COMPUTER. I was told that it's a bug and sometimes, you have to enter your billing information on the computer first, THEN sync to iphone. So, I loaded up my itunes with them on the phone and attempted to buy a free app on my computer via itunes. I saw that it had already had my billing information, all but my 3 digit pin... here we go I thought. but after entering it, it DID fail as I thought it would, but for a different reason than I expected. I had an "outstanding" bill of $1.08! My card, as I knew, was at a zero balance, not even a dollar on my card. So that's it. LOL all you people need to go put a few bucks on your bank card and take care of your balance. LOL that easy.

This thing works just like a gas pump, if the money ain't there, NO GAS. only in this case, you wouldn't be aloud to use the window wiper for free cause you owe them money.

So, to put it in one sentence.... PAY YOUR BALANCE! which you can do via itunes on your comptuer.

Hope that helps someone out there...