Level 1

9 points

Download error. Tap to retry

After trying to rent a movie on iTunes directly from my iphone 3G (with 3.0) the movie appears in the downloads area but says 'Download Error. Tap to retry.' The movie will not download even if I'm connected to WiFi. How can I either get the movie to download or cancel the purchase? Have I been charged? At this point I'd like to just make it go away. Please help.

Message was edited by: rettaboi

iPhone, iPhone OS 3.0

Posted on Jun 25, 2009 12:58 PM

66 replies

garneaum

Level 1

0 points

Aug 1, 2009 6:34 AM in response to steebo

The original post was about downloading movie rentals, so your issue could be unrelated to this, but it seems if you free up plenty of space on your phone movie rentals will complete.

Perhaps there is another issue with this app and you should start your own thread on the topic. I don't know if your app issue will be noticed in this video rental thread.

DaRonsta

Level 1

0 points

Aug 12, 2009 9:29 PM in response to rettaboi

Cleaned up some unwanted movies from my phone, download resumed again.Weird, after downloading 1GB of the 1.2GB file, iPhone still showing 1.3GB free space. I don't get it. Unless the free space reported doesn't take into account the downloaded file so far, in which case is really deceptive reporting of usage stats.

Nov 5, 2009 10:13 PM in response to rettaboi

I found a fix! this happened with me with a son i tried to download. I simply went to iTunes without even connecting my iPhone and then clicked store menu on the top next to 'advanced' and 'controls'. Next, I clicked check for available downloads and it downloaded the song and done! Hope this helps!

DellChef

Level 1

0 points

Jan 9, 2010 5:49 PM in response to rettaboi

I SOLVED IT!!!! For me atleast! The movies i bought were ones i bought ON my ipod, not computer. i got this error message for so long and it frustrated the heck outta me. i JUST figured out the problem was that there was not enough memory on my ipod to download this movie. To fix it i took another movie off my ipod via my computer, then downloaded it!! YAY

robogobo

Level 2

362 points

Jun 28, 2010 11:56 PM in response to rettaboi

same problem here. I tried everything suggested here. Tried downloading from my computer, now I have it there and can move it to the iphone, but the other download is still pending, and I bought it twice. Tried the pause trick, but pause never shows up. Tried restarting. Nothing.

The really bad thing is that the size of the entire film is being taken up on the iphone, even though only about 1MB was ever downloaded.

Eri Chen

Level 1

0 points

Jul 1, 2010 8:17 PM in response to rettaboi

I had the same message when I tried to download a rental movie. Then I tried downloaded again, it turns out that my iPod touch didn't have enough memory for this movie. Maybe is just that simple for the rest of you.

Jul 8, 2010 7:34 PM in response to rettaboi

Had same problem. Had to manually delete the partially downloaded file from my iPhone using iPhoneExplorer (freeware):

http://www.macroplant.com/iphoneexplorer/

* Download, install, and launch this app while your iPhone is connected to computer.
* Go to ~/Media/Downloads
* Delete any *.mp? and *.jpg or *.png files. Leave the manifest file intact.
* Sync iPhone via iTunes.
* Go to iTunes/Downloads on your iPhone and 'tap to download'; now it should work.

Sep 26, 2010 7:12 PM in response to rettaboi

I have had this problem twice, trying to download to my ipad. The problem both times was that I did not have enough space on my ipad to accomodate the download. Unfortunately Apple does not prompt you to this being the problem (and only says "download error, tap to retry), this lack of space was definitely the problem as once I removed enough files, the movie downloaded no problem.....It seems to be simply a lack of communication by Apple (they should prompt you to "delete files to make space for download" or something to that effect), instead of a more serious problem with itunes, the device, or wifi.

Oct 19, 2010 7:22 PM in response to Chemotactic

@ Chemotactic: thanks for the info. iPhone Explorer worked great to remove this failed download from my iPad downloads folder. (Just be sure to turn off "auto preview" before you select a .m4v file)

Once I deleted the JPG and MP4 from the downloads folder, the download was able to resume after "tapping" it.

Message was edited by: scubagarth

webjunky

Level 1

5 points

Dec 9, 2010 8:15 PM in response to rettaboi

I just rented Inception, but I can't watch it since all I get is "download error. Tap to retry." $4.99 down the toilette.

And they ask why people buy DVDs and rip them rather than just rent on demand. There you go. At least I would have had a DVD in my hands.

webjunky

Level 1

5 points

Dec 9, 2010 9:12 PM in response to rettaboi

The post on iPhone Explorer solved my problem trying to download movies on my iPhone 4 from iTunes with PLENTY of space to spare. Looks like the partial/failed downloads take up physical space but doesn't get reported in the space available bar chart in iTunes.

Jan 18, 2011 7:26 PM in response to rettaboi

Hello guys !

Actually, I Have the same problem "Download error. Tap to retry" but I have the solution

1- Backup your iphone,ipod ( use iTunes )
2- You must update your iphone,ipod to (4.2.1) "" If you have already update skip to step (4)
3- Go to iTunes >devices > version ) and check for Update
4- Wait until the update finished
5-Go to iTunes >devices > version ) and click restore
6- Go to iTunes>more>downloads>(and try to download your file again) if you followed the steps correctly you should be able to download again with no problems
===========================================
Thank you .. If you have any question (bn1a@hotmail.com)

Bader...

lizzy24

Level 1

0 points

Jan 31, 2011 11:22 AM in response to rettaboi

i had this problem and couldn't find an answer anywhere until i went to an apple store and talked to a tech. they said you can not download movies straight to your ipod ( even though ive done it before). I am not sure why your ipod allows you to do it if you can't but that's what they said. i got in touch w/ itunes customer service and they cancelled it and i got my refund and the movies were gone off my ipod so i guess from now on download to computer and then to ipod. seems crazy, i thought that's why i got my ipod but they said it can support holding it but not downloading it.

ClashX

Level 1

0 points

Jul 27, 2011 6:48 PM in response to rettaboi

This is a major bump, but I found a remedy. And pardon me in advance if I'm merely reciting common knowledge -- it's just what helped me solve the issue.

If you can, connect your iPod to your PC > open iTunes > store > check for available downloads. If all is well, it should start downloading on its own. I was pretty bummed to see that the only solution was to spend an hour recovering the iPod initially, so try this before going that route.

Much luck!

Aug 17, 2011 6:37 PM in response to Chemotactic

Download Errror, Tap to download on iPad.

You don't have to download this, just go to your movies icon on your ipad and delete any previously downloaded movies by tapping and holding on the movie icon, when an x is displayed on the movie icon remove your finger and tap on the x to delete the move. Once I deleted the old movies on my iPad, the movie downloaded with no problem.

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Download error. Tap to retry