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SupraPR Author

Level 1

29 points

Error 0xE8000065

OK so I was on 2.2.1 on my iPhone with iTunes 8.1.1 and everything was ok. I updated to 8.2 and updated my iphone to 3.0. At first itunes displayed a message saying my iphone was detected but couldnt be identified properly and said to disconnect and reconnect. I did so and now it says "iTunes could not connect to this iPhone because an unknown error occurred (0xE8000065). And everytime I unplug and reconnect iTunes displays this message, and sometimes it doesnt even recognize my iPhone. My pc recognizes the iPhone as a Camera(??) but iTunes does nothing... I also pluged my 1G iPod Touch and the same message is displayed... Can someone help??

Dell Latitude D510, Windows XP

Posted on Jul 20, 2009 11:39 PM

Top-ranking reply

I am Kris W

Level 1

4 points

Posted on May 9, 2017 6:27 AM

This has been happening to me for a few weeks. Same error. Today after it happened again, I unplugged my lightning cable from one USB port in my computer and put it in a different port.

iTunes opened just fine and went through the backup process flawlessly.

Can't say why this fixed it, but it did.

View in context

224 replies

plus613

Level 1

0 points

Oct 20, 2009 2:53 PM in response to ninintothevoid

Hi all,

It looks like this c-state thing might be good for many, but I don't appear to have this option in my new PC's bios.

I'm using a Gigabyte GA-P55-UD4P with a core i7 860 cpu.

Does anybody know how to do the c-state thing on this motherboard?

The iphone doesn't work in windows vista or windows 7 on this PC. It DOES work in Windows XP but at a speed so slow you can't imagine it (30 minutes to sync a SINGLE 15MB podcast for example, or 3 hours to sync 1 album from my itunes library).

Oct 21, 2009 5:42 AM in response to ninintothevoid

I just tried the your suggestion and enabled the c-state mode in bios. And it worked! I too have a new i5 system and am running the Win 7 64 bit RC. I was struggling with this error for the last couple of weeks. You are a genius! Thanks for the fix...

qtip96

Level 1

0 points

Oct 21, 2009 6:17 PM in response to SupraPR

Looks there's a problem with iTunes/Win 7/P55 chipset. Not sure exactly which combination but I have the same issue. I have a i7 860 on Win 7.

Unfortunately, enabling CSTATE for me does not work. I was able to recover my Ipod Touch 32GB, but it keeps failing when trying to sync. It'll go through a few files, then I'll get the error. Disconnect/Reconnect/Sync -> same error.

I just asked a friend to try syncing on his new win 7 setup with P55 and he's getting the same problem.

debugger

Level 1

0 points

Oct 25, 2009 9:04 AM in response to qtip96

Same Problem and no solution yet. Annoying!

Asus P7P55D
Intel i5 750
Windows 7 64 Bit

maciver

Level 1

0 points

Oct 28, 2009 12:29 PM in response to SupraPR

Enabling the C states was also the solution in my case. Here's my hw spec:

CPU: Core i7-860
MB : Asus Maximus III Formula
OS : Windows 7 x64

Thanks again!

Oct 29, 2009 5:13 PM in response to ninintothevoid

Hi,

Thanks for the post!

After installing Windows 7 Professional 64 bit I installed 64 bit version of iTunes. Successfully sync'd an iPod Nano and Classic, but got the 0xE8000065 error when trying to sync both an iPhone and iPod Touch. After several hours of messing around I found this post, changed C-State in the BIOS from "DISABLED" (default) to "ENABLED", and problem solved.

hidden72

Level 1

4 points

Oct 29, 2009 5:54 PM in response to britintexas

I've enabled C-State, and it seems as though the synchronization process at least gets started and some of my applications start to sync over, but it always fails before all of the apps are finished and definitely before any music starts moving over.

Asus P7P55D EVO
Core-i7 870
Windows 7 64-Bit RC
iPhone 3GS v3.1

Nov 2, 2009 4:16 PM in response to SupraPR

I have the same problem new HP laptop

DV6T Quad edition i7 720m

I hope apple can get this fixed 😟

Tim

Hill60

Level 1

5 points

Nov 2, 2009 4:36 PM in response to talexander

Shouldn't Microsoft fix this, it seems to be related to the way their OS handles USB?

qtip96

Level 1

0 points

Nov 2, 2009 4:50 PM in response to Hill60

Well, there is no conclusive evidence pointing to the OS. For example, in my testing I am able to connect 20 other USB devices with no issues. It could be the chipset manufacturer -- Intel or could be Apple's USB driver not behaving correctly. Just too many variables at this point.

Nov 3, 2009 11:08 AM in response to qtip96

I'm having the same issue as well. iPhone begins syncing then crashes half way. Most of the time it crashes during backup, sometimes during the actual syncing. I'm on a Compaq Presario CQ50-104AU. Running Windows 7 Professional x64. Processor is an AMD Turion 64 X2.

Misahel

Level 1

0 points

Nov 4, 2009 5:03 PM in response to hidden72

I was having the same issue on my new system. iTunes would freak, spit out the error while Win 7 would spew up the "MTB Device Driver Failure".

I can confirm that setting the C-State in the BIOS to "Enabled" (set to "Auto" be default) fixed the problem. My motherboard is a Gigabyte GA-P55-UD4P.

I hope you are all able to resolve the issue as easily.

Now if Apple would just fix Quicktime so that I can SEE the controls in 64bit Windows..

Misahel

Level 1

0 points

Nov 4, 2009 5:15 PM in response to plus613

Hey plus613, I'm running the exact same motherboard as you.

The C-State for the GA-P55-UD4P can be found in the BIOS as follows.

1)MB Intelligent Tweaker(M.I.T)
A)Advanced Frequency Settings
1)Advanced CPU Core Features
a)C3/C6/C7 State Support

It is set to "Auto" by default. I switched to "Enabled" and the iPhone was happy.

Nov 7, 2009 4:22 PM in response to Misahel

Hello Experts

Thankyou so much. Have had no end of issues with my 1st Gen iPod Touch since upgrading hardware and software. System is Asus P7P55D with Intel i5 processor, windows 7, 64 bit. iPod was basically bricked. Even Apple store in Manchester were unable to help.

Read that this BIOS setting could possibly fix my issue with restore. Well it did - no more errors & got iPod synced. Lost most of my app data, but at least got back a working iPod that was ready to go in the bin. Thankyou very much guys and girls.

Rich

moenga

Level 1

0 points

Nov 11, 2009 9:55 AM in response to SupraPR

This is happening to me also. After installing Windows 7-64, the sync with my Ipod freezes after a couple of songs transfers. Tried everything imaginable: Itunes reinstall, execute with compability to VIsta, energy safe mode off to USB ports/hubs, cable change, restore Ipod. I have a Acer Aspire M3641, lastest ITunes version, latest software on Ipod. Please Microsoft, Apple, Intel, whoever, WAKE UP !!! Code 0xE8000065

Error 0xE8000065