Error 0xE8000065

OK so I was on 2.2.1 on my iPhone with iTunes 8.1.1 and everything was ok. I updated to 8.2 and updated my iphone to 3.0. At first itunes displayed a message saying my iphone was detected but couldnt be identified properly and said to disconnect and reconnect. I did so and now it says "iTunes could not connect to this iPhone because an unknown error occurred (0xE8000065). And everytime I unplug and reconnect iTunes displays this message, and sometimes it doesnt even recognize my iPhone. My pc recognizes the iPhone as a Camera(??) but iTunes does nothing... I also pluged my 1G iPod Touch and the same message is displayed... Can someone help??

Dell Latitude D510, Windows XP

Posted on Jul 20, 2009 11:39 PM

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224 replies

Oct 7, 2009 4:34 PM in response to MeatMuppet

I found a fix that might work without getting a card. Something you should check in the bios is enabing C-state mode on the processor. This is a hardware monitoring/low voltage and frequency mode for cpus to save power on different cores. It also apparently has something to do with the power output to the usb chipset. I was trying everything prior to this including running a vm of windowsxp to see if it was a driver issue, but after I enabled c-state in the bios, everything worked out. My system was a newer core i5 system with a p55 chipset. I was running windows 7 64 bit RC. Please post if this is successful for anyone else.

Oct 7, 2009 10:18 PM in response to SupraPR

I to have just run onto this problem. It was working fine a few days ago, i took some pics with my phone, downloaded them form camera mode, then tried to open itunes, got that error message. i uninstalled itunes, reinstalled new version, old version, new drivers, everything, still same message and now it won't even see my phone in my computer as a camera anymore, im running xp pro. i hooked my girlfriends ipod nano up, saw that fine and synched up perfect. took my phone to best buy and just hooked it up to a computer there, itunes saw it fine. so what is going on ?

Oct 8, 2009 9:40 PM in response to SupraPR

well i fixed it, after i did all the stuff i wish i didn;t do now, all i had to do was switch my cable from the front usb to the back, worked fine. im guessing the front usb ports, theres 2. they ar jumperd into the mother board where the back 2 are wired directly in. what a huge 3 day waste when i could have tried that and been done in 20 seconds., hope this helps others.

Oct 11, 2009 5:17 PM in response to SupraPR

Just wanted to add that the c-state suggestion worked for me as well. This is a brand new ASUS P7P55 Pro motherboard running Windows 7 x64 RTM bits.

I had previously tried uninstalling/rebooting/resetting everything. Once I changed the "Intel c-state" setting to enabled in the BIOS, it fired right up.

By the way, Apple folks, it's time to add "Windows 7" to your OS selection dropdown list. I haven't run Vista for the past year. 🙂

Oct 13, 2009 11:31 AM in response to ninintothevoid

I too am having a problem syncing my iPhone 3GS with iTunes on my laptop.

I've had the phone a few weeks and previously have never owned a iPod/used iTunes before buying it.

I am running iTunes version 9.0.1.8 on Windows Vista Home Premium (machine is a dual core Pentium T2310 with 2Gb RAM).

The phone software is version 3.1.

The phone works fine when not connected to the computer.

The problem I am having is when syncing the phone. The phone begins to sync but often stops halfway through.

When the phone begins to sync it normally syncs bookmarks, applications etc. fine but then stops when I try and upload music to it. It will very often copy a few tracks and then freeze completely. Very often none of the music will have successfully copied over.

I have tried copying artists individually by checking the albums one at a time (rather then automatically sync the entire content) however the problem persists.

I have successfully copied some tracks but have only managed to successfully copy a few artists.

When it fails to copy music, one of the following error messages appears:

“iTunes could not connect to this iPhone because an unknown error occurred (0xE8000065)”

“The iPhone “Phil’s iPhone” cannot be synced. The required disk cannot be found.

“iPhone timed out. Disk cannot be read from or written to.”

Sometimes no error message pops up and the software just jams completely.

When this happens, the phone goes from the 'Sync in Progress' screen to the main menu.

This is the second iPhone I have had this problem with. The first I returned to the store because of this problem. The second is behaving I exactly the same way.

I have read the above and can't find any such Intel command in the BIOS.

As you can imagine this is extremely frustating as I can't really use the phone to its full capacity.

Please help me someone!

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Error 0xE8000065

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