Original message text not included in forward or reply

I have the same problem, but it's easy enough to hit command-A while in the orignal message you're forwarding, then click forward--that way it will include the original message text. (and btw, SL fixed it for me too).

You shouldn't have to do that, though, should you – and anyway it doesn't work. Another qualm I have is that Mail saves various drafts which stay in the drafts folder after sending and take some effort to delete – several attempts before they actually disappear.

The problem I comes across (similar, not exactly), is that I can have original message included, but it's bad that it's included as an attachment, so when the recipient got the mail, it will got part of the reply, and rest of it becomes attachment..
This only happened in "reply" but not "forward"...weird!....

Hi,

I'm having the same issue. If I restart mail it works for 1 or 2 emails then stops including the original. It is like it thinks that a space has been selected in the original because it does show the part:

On Feb 19, 2010, at 11:33 AM, someone wrote:
|

but that is it. If I command+A then It includes.

Thanks,
Mike

I don't use Mail, but do use Entourage 2008 on 10.5.8 and this has become a problem for me also. Originally, I thought it was due to the insertion of a graphic, but that's not the case, as I've had it occur in e-mails without graphics. Worse yet, I can reply or forward an e-mail and it doesn't include the text, and then discard that response, do it over again and now it includes all the text!

Originally posted to Mactopia.com and received this answer . The delimiter thing definitely has an effect, but now, it can, but doesn't always happen with any e-mail that's not plain text.

I was quick to blame the usual MS issues, but now that its happening in Mail and Entourage, but disappeared in 10.6, logic points to Apple. Hopefully, the company that many of us switched to because, "it just works", isn't joining Toyota in its QC

Same problem as everyone else. But sometimes when I copy and paste the information in the string into my new e-mail, and I see it on my screen before I send, it STILL can't be seen by the recipient. So I really have no idea when my e-mail looks like I intend it to look or when it looks like I am a lazy or ignorant e-mail newbie. As a business owner who depends entirely on e-mail communications all day every day, this has been EXTREMELY frustrating.

I'm using 10.6.3 and have the same problem.
My sent message has the original message with some added comments by me and the recipient didn't get part of the message with the original message....even though I had typed some reply there. I see it fine in my sent box but he didn't get that.
I have the mail preference selected to include all of the original message.
I was having the same problem before when the other option was selected (to include the whole message unless some particular part is selected.)
Any solution yet?
Tracy

Let me go ahead and reply with a "same here" on this problem.

I REALLY hope someone from Apple is watching this and working on a solution, as it seems to have a ton of views, and lots of folks with this issue.

I would say 80% of my replies function properly based on my Apple Mail preferences to:

Responding:
-Quote text of original message
-Increase quote level

When quoting text in replies or forwards:
-Include selected text if any, otherwise include all

HOWEVER, the other 20% are a real problem, where the original message is not included. This is when replying to senders using various mail clients and servers - Entourage, Kerio, Outlook, Exchange, etc.

As a test, I'll log into our mail server web client, and reply to these senders with whom I'm having the issue, and the problem does not repeat itself, so this is definitely an Apple Mail client issue.

Finally, some of the proposed fixes are not really good work-around solutions. For example, highlighting the original message and then replying, does include this text in the reply. BUT it does not include the "on xyz date, John Smith wrote....". So if there is a long thread of e-mail conversations you'd like to include, some of this important information is not included.

Anyone have any updates or fixes!??!?!?

Steve,

Please open Mail Preferences/Composing and report the selections under Responding?

Ernie

I am having the same exact problem!
such a nightmare, when the person whose email has this problem is someone you communicate with regularly for work.
Please HELP!!!

Any resolution on this? It goes away when upgrading to SL. But my other mac is a macbook with 10.5.8. And it does seem related to entourage.

Could you be specific? How/why do you think it might be related to Entourage? I have Entourage loaded, and I used it for some time but not recently. My issues are with Mac Mail.

Thx.

The problem (for me) was fixed by upgrading to Snow Leopard.

Hi,

I'd also like to add that this only seems to be an issue with RTF/HTML emails not plain text email.

Mike