New 3G S iPhone software update caused lock up

Same problem here.

Update failed. 3104 error. Can't restore: stuck on "Verifying Iphone restore with Apple".

Have the most recent version of iTunes and tried two USB cables and a different account.

This is pathetic.

No problems here with doing the update. As usual I downloaded it first and then installed it in case busy servers were an issue.

Phil

Hi,

Try the general tips in this article: http://support.apple.com/kb/TS1275

If the issue persists, contact U.S. iPhone technical support at: 1-800-MY-IPHONE (1-800-694-7466) or the iPhone service provider( http://support.apple.com/kb/HT1937 ).

-Jason

Would you have the UK support number?

Same situation with my phone, I've been trying to restore it for the past 3 hours now, after several computer reboots on 2 different computers. iTunes is up to date on both machines and the update always hangs (then returns an error code) on the verifying restore with apple message. To think I'll be without my phone is horrible, I rely on it, especially on the weekends.

kdsh7 wrote:
Would you have the UK support number?

Same situation with my phone, I've been trying to restore it for the past 3 hours now, after several computer reboots on 2 different computers. iTunes is up to date on both machines and the update always hangs (then returns an error code) on the verifying restore with apple message. To think I'll be without my phone is horrible, I rely on it, especially on the weekends.

What's the message you see in iTunes? The article I linked above will resolve most restore/update issues.

U.K. iPhone, iPod and Mac technical support: 0870 876 0753
http://www.apple.com/uk/support/contact/

-Jason

The error message is:
"The iPhone "iPhone" could not be restored. An unknown error occurred (3014).

I've tried everything on the support page bar the new user one, which I'm trying now.

kdsh7 wrote:
The error message is:
"The iPhone "iPhone" could not be restored. An unknown error occurred (3014).

I saw that same error in iTunes, it went away when I disabled my proxy server.

Cheers Jason L, the last suggestion* on the page fixed it. The phone is doing an update so at last after flaffing around for four hours I may have my phone back. Phew.

* the last suggestion on the page was to create and login as another user, and use that account to do the update.

This is another method to get your iphone out of the recovery mode.. good luck! worked for me after getting stuck on the 3.0.1 upgrade

http://ipitg.net/how-to-kick-iphone-out-of-recovery-mode-mac/

I had to install libusb to get this to work.. just read the comments if it doesn't initially work for you

I had to take mine in to a local re-seller, connect it up to a display model 13" MB, and re-download, restore the 3.0.1 update. I have feeling, however, that when I tried using a different user account as Apple suggests, the account I was using was NOT an administrator account and that may have had something to do with it. Hopefully someone who is in a similar situation reads this and tries it first.

http://ipitg.net/how-to-kick-iphone-out-of-recovery-mode-mac/


I used this method to snap my 3GS out of recovery mode and reboot in 3.0 You need to download libush AND iRecovery , then follow the step by step instructions as he has laid out with the iPhone connected via USB. Just install both pieces of downloaded software, open a terminal window and type in the commands he says, not inverted commas are not part of the command! IE if it says type "reboot" all you need to type is reboot - easy enough. He does not tell you to download libush, but he does in the comments below, so just take my word for it and do it 🙂

Once your phone has snapped back to life then you get a prompt from iTunes telling you a software update is available !!!!!!

This issue did not happen on my wife's 3G iPhone.

good luck folks, take it slow it'll work for you, I'm now programmer and I worked it out.

incidentally I tried to download 3.0.1 again once I had unbricked the phone and it did the same thing again, so don't be tempted!!!!! Good news is it's not happening on the 3G and I have unbricked the phone twice now using libush and iRecovery

Like kdsh7, I also tried the suggestion in http://support.apple.com/kb/TS1275 to use another user.

Strangely that worked.

Actually I called Apple support about this before - they suggested it was my network problem, and didn't actually manage to solve it 😟

Make sure you have the latest ITunes software, can make a difference

I found the problem causer for me and was able to update

My Problem:
As somebody stated above, it got stuck on "Verifying iPhone update with Apple..." and finally showed "The iPhone 'iPhone' could not be restored. An unknown Error occurred (3014)."

What I tried:
I tried various user accounts and computers on the network. I even changed the DNS I use, put the computers in DMZ ....everything to no avail. Then I found the cause.

This is what caused it:
My Router (a Linksys) had Proxy Filtering enabled. Apparently the update uses some kind of proxy to verify the update. I disabled proxy filtering and all of a sudden verification was no problem.

My iPhone is now restoring to 3.0.1

Apple, please add this as a possible cause. It could have saved me several hours of my saturday that I could have used preparing things for the party tonight!