New 3G S iPhone software update caused lock up

Bought new iPhone 3G S today. Plugged into my Mac Pro. iTunes offered a software update to 3.01. Accepted. Got Error (14). Reconnected. Rebooted. Nothing worked. Warning stated phone must be restored prior to using with iTunes, but it doesn't work at all now. Any suggestions?

Mac Pro, Mac OS X (10.5.7)

Posted on Jul 31, 2009 1:47 PM

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34 replies

Aug 1, 2009 5:35 PM in response to mnm23

I followed all the instructions

RE Update and restore alert messages on iPhone and iPod touch

including

Restore using a new user account

Restore on a different computer

Remove and reinstall iTunes and Apple Mobile Device Support

saw this thread "Topic : Help! Did 3.0.1 update now 3GS will not boot"


And Jobsey's post and link

http://ipitg.net/how-to-kick-iphone-out-of-recovery-mode-mac/

With fear and trepidation I reluctantly followed the instructions on the dubious link and am very very happy to report that I am back up and running with no loss of settings or data.

Aug 1, 2009 6:08 PM in response to mnm23

a couple of things here to consider.

Firstly you need to download TWO separate software programs form the linked website. One is iRecovery the other is Libush. Once you have done both connect your iPhone via USB and DO NOT ATTEMPT to update or restore via iTunes etc. open a terminal window as in the step by step instructions and input the command lines as he has laid out ie

iRecovery -s

printenv

setenv auto-boot true

saveenv

reboot

your iphone will snap out of recovery mode and be reset back good as new.

I attempted to do this 3.0.1 upgrade now 3 times on two different laptops over the same network and it has thrown up error 3014 each time and I have had to use the iRecovery each time.

Some folks have pointed out that it seems to get stuck verifying with Apple, so perhaps they are over loaded or perhaps the downloaded software has been comprimised or is not complete. Either way I think I'll wait for the next update before going through this again.

Good luck folks and yes thanks to jobsey for supplying the fix

Aug 1, 2009 6:27 PM in response to lastfuture

I had the same problem with the phone hanging at the "Verifying iPhone Software" screen. After many calls to Apple tech support, we determined that the problem was created by an AT&T aircard I had used on the computer which limited the TCPIP packet size allowed. After deleting a file out of the registry, it went through smoothly.

Aug 2, 2009 2:26 AM in response to Darwin Lundberg

Try using another internet provider - perhaps using a nearby internet café. A friend of mine solved it by connecting to the internet using his other cell phone instead of through my ADSL modem. It is very strange, as I had previously updated my iPhone 3G using the same ADSL modem, but there seems to be something in the 3GS update process that needs some different ports.

Using Network Utility, we had verified access to the ports 80 and 443 on phobos.apple.com, albert.apple.com, gs.apple.com. They both worked on all servers we tried, except gs.apple.com, where 443 was not found. I do not know if that was the cause for the problem though.

Aug 2, 2009 11:07 AM in response to hcvone

I just got back from the local Apple store where they "un-bricked" my 3Gs. I am now waiting for it to sync up with my Itunes install .... and praying it does not sit there for six hours "verifying".

According to the young lady at the Apple Store the problem only occurs with iTunes running on a PC with Antivirus software. She said to avoid the problem one should turn off their AV or uninstall it ... or of course should would be happy to sale me a MAC.

With 90% of the corporate world running on PC (vs. MAC OS X or Linux) and every corporate IT department installing some kind AV software this is a HUGE problem for Apple. This is a problem that APPLE has to address or corporate IT departments are going to start black balling the iPhone (again). Somebody made a major screw up in Apple Quality Control for not catching this problem. They need to wake up and smell the coffee (well it is california ... perhaps smell the caffè latte).

Aug 3, 2009 12:28 AM in response to lew_two

lew_two wrote:
According to the young lady at the Apple Store the problem only occurs with iTunes running on a PC with Antivirus software. She said to avoid the problem one should turn off their AV or uninstall it ... or of course should would be happy to sale me a MAC.


That's what technically is called a lie. A friend of mine failed completely with the update using my Mac. The solution was to use another internet provider.

Aug 3, 2009 11:13 PM in response to mmtorres81

click on your harddrive, open Applications, open Utilities, in there is a program called Terminal. Click that and it will open a little window, where you can type in the commands. Make sure your iPhone is connected via a USB cable.
At the prompt in the Terminal window type the following

iRecovery -s

you'll get a bunch of text and stuff, at the next prompt type

printenv

another list of text appears, look through these for one that reads auto boot - false

at the prompt type

setenv auto-boot true

then type

saveenv

then type

reboot

at this point your iPhone should snap out of recovery and start to reboot in 3.0 as if nothing had happened.

See also this thread

http://discussions.apple.com/message.jspa?messageID=9922328#9922328

good luck

Failing this, simply attempt to do the download again from a different location using a different inertnet connection, it looks like something is getting blocked by certain ISPs or routers or firewalls or some such (who really cares)

Another alternative if you don't want to do the irecovery thing is you do this instead:

http://blog.mcchouse.com/2009/08/iphone-os-301-update-error-3014.html

good luck

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New 3G S iPhone software update caused lock up

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